You'll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting-edge AI technology.

As an early member of the team at a growing startup, you'll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK.

This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges.

Responsibilities:

• Own the sales experience while building and managing relationships with key decision-makers and executives

• Run complex sales cycles from initial contact to close

• Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts

• Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers' needs

• Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience

• Own and hit your number

Qualifications:

We Value:

• 5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time

• Experience negotiating, structuring and executing complex enterprise-level agreements

• Prior experience leading cross-functional teams through large deal close processes

• Ability to articulate contractual, technical, and financial value points to customers, including C-level executives

• Excellent communication and presentation skills with experience presenting to C-level executives

• Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family

• Paid parental leave for all new parents welcoming a new child

• Remote work setup budget to help you create a productive home office

• Monthly wellness and communication stipend to keep you connected and balanced

• 20 days of vacation time to promote a healthy work-life blend

Compensation at Cresta:

Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.

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As a Senior Vice President, Sales (Commercial), you will be responsible for defining area vice president (AVP)-level account assignment and quota assignments to operationalize strategy and plan.

You will also define strategy for the short term (quota attainment) and long term (e.g., orienting the AVPs and customers towards multi-year deals and enterprise relationships).

Additionally, you will revise strategy and plans, as needed, as new priority opportunities are identified or as plans change.

You will play the role of the closer when needed to move an opportunity past the finish line if stalled.

Your responsibilities will also include providing coaching and mentorship for AVPs, engaging in all first-line manager duties for AVPs, and ensuring that all AVP commitments are completed.

To be successful in this role, you will need to have 10+ years of experience selling claims data, SaaS software, analytics, and RWE/RWD solutions tied to brand strategy, patient finding, HCP mapping, and market insights.

You will also need to have 5+ years of recent management experience leading a team of 5 or more hunters.

Proven track record of delivering revenue at or above the team's quota is also required.

In addition, you will need to have advanced storytelling, communication, and interpersonal skills, and experience owning high-profile customer relationships.

You will also need to be able to successfully manage multiple customer relationships and projects with high quality and grace under pressure.

Agility to work across internal teams to deliver to customer contractual requirements and business needs is also necessary.

Demonstrated track record of growing and retaining high-performing teams and culture in a fast-paced, dynamic, and rapidly changing startup environment is also required.

Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making is also preferred.

The pay range for this role is $190,000-$210,000 USD per year, depending on location.

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Cresta is seeking an Embedded Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers' own analysts.

Responsibilities

• Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
• Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
• Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
• Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.
• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.
• Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools.
• Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.

Qualifications

• Contact center experience preferred.
• Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
• Strong problem-solving skills to analyze complex data and provide actionable recommendations.
• Comfortable working with SaaS software and quickly adapting to new tools and technologies.
• Comfortable speaking with senior level executives at customers.
• Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
• Familiarity with speech analytics is preferred, but not critical.

Perks & Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Communication & Wellness Stipend.
• Comprehensive training and onboarding programs provided by Cresta.
• Opportunities for growth and professional development within the organization.
• Collaborative and supportive work environment with both Cresta and customer teams.

Compensation

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity.

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