Location

San Francisco

Employment Type

Full time

Department

IT

Compensation

• $257K – $327K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

SaaS Enablement & Governance (SEG) sits within IT and owns the end to end SaaS and software lifecycle across the company, with a clear mandate to deliver strong governance without creating friction for the business. The team partners closely with Security, GRC, Procurement, Finance, Legal, and Engineering to ensure software is selected, approved, provisioned, and operated with clear standards for security, compliance, cost discipline, and operational clarity.

About the Role

We are seeking a Head of SEG to build and scale the company’s SaaS operating model. You will set strategy and execution across portfolio optimization, intake and approval, onboarding, enablement, and lifecycle governance, with clear ownership from adoption through decommissioning.

Responsibilities

Set direction and establish strong foundations

• Own the enterprise SaaS governance mandate as the company scales in size, regulatory exposure, and architectural complexity

• Define the enterprise SaaS portfolio strategy to drive disciplined growth, reuse, and risk reduction

• Establish clear standards for data handling, access control, and lifecycle ownership across the SaaS ecosystem

Build, operate, and scale reliably

• Bring operating discipline to SaaS lifecycle management, including intake, expansion, renewals, and decommissioning

• Establish trusted visibility into SaaS portfolio composition, TCO, ownership, and risk posture

• Ensure governance maturity aligns with audit, regulatory, and security expectations

Automate for leverage and safety

• Replace manual, exception driven governance with scalable, policy encoded operating mechanisms

• Ensure governance standards remain enforced as adoption scales and use cases expand

• Deliver executive level transparency into portfolio risk, utilization, and cost trends

Enable reuse at scale

• Ensure approved platforms are adopted quickly and consistently

• Reduce net new tool proliferation through strong enablement and clear portfolio standards

• Support controlled use case expansion without introducing unmanaged risk

Partner and lead through influence

• Align Security, Finance, Legal, Engineering, and Procurement around a single SaaS governance model

• Navigate tradeoffs between speed, cost, and risk

Requirements

• 10+ years of experience in SaaS operations, IT, or a related field

• Proven track record of building and scaling SaaS operating models

• Strong understanding of SaaS governance, security, and compliance

• Excellent leadership and communication skills

• Ability to navigate complex technical and business tradeoffs

Preferred Qualifications

• Experience with cloud-based SaaS platforms

• Familiarity with DevOps and continuous integration/continuous deployment (CI/CD) pipelines

• Knowledge of security and compliance frameworks, such as NIST and HIPAA

• Experience with data analytics and business intelligence tools

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a cutting-edge technology company

• Collaborative and dynamic work environment

• Professional development and growth opportunities

• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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