Your primary responsibilities will include:

• Driving client success and growth by ensuring high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
• Onboarding teams at firms using Eve in 90 days or less.
• Maximizing product utilization by achieving 90% Case/Matter utilization, increasing user engagement by 90% within six months, and attaining 75% adoption of key features.
• Demonstrating value by generating 5+ annual case studies showcasing ROI and developing 3+ new product use cases yearly.
• Contributing to product evolution by providing client feedback to inform product roadmap development.
• Maintaining client relationships by achieving 90%+ retention rate through proactive engagement and support.

To succeed in this role, you will need:

• 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts.
• A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).
• Proven acumen around planning and managing a large book of business in a fast-paced environment.
• Excellent communication skills and the ability to present complex information across various stakeholders.
• An eagerness to learn, adapt, and bring creative solutions to client needs.

In return, you will receive a competitive salary and equity, as well as a range of benefits including health insurance, 401(k) program, and flexible time off.

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Responsibilities:

• Drive the development of AI features that drive impact
• Partner with Engineering to set strategy and priorities for teams and projects
• Define a vision and roadmap for AI-driven user experiences
• Build and maintain a strong understanding of AI technology in the payment industry
• Partner with cross-functional teams to improve features

Requirements:

• 5+ years of product management experience
• Proven track record shipping and iterating on AI features that drive impact
• Experience with Fintech or SaaS industry
• Experience working in a fast-paced, scrappy environment

Preferred skills:

• Experience with AI model training, evaluation, and iteration
• Ability to communicate clearly at different altitudes, including driving alignment with senior stakeholders
• An affinity for the fast-paced, changing environment of a start-up, a sense of humor, and get-it-done personality

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