This is a Growth Operations Manager role at Belong, a venture-backed, AI-powered, people-delivered nationwide housing platform. The role is focused on increasing homeowner lead-to-listing conversion and compressing time-to-live across every market Belong operates in.

Responsibilities

• Own the full homeowner acquisition funnel, from lead capture through property going live
• Identify leaks in the funnel and design interventions to improve conversion rates
• Run structured experiments across the funnel to measure the impact of interventions
• Partner with the AI/engineering team to improve qualification models, routing logic, and automated communications
• Obsess over the gap between 'agreement signed' and 'property live' to compress cycle time

Requirements

• AI Native: think in cohorts and funnels, not averages
• Experience in a marketplace, two-sided platform, or supply-acquisition environment
• Bias toward speed and experimentation over perfect analysis
• Can articulate a specific time they personally identified a conversion lever and moved a number

Why This Role Matters

Every homeowner Belong doesn't convert or onboard fast enough is revenue left on the table for 12+ months. At our growth rate, even a 200–300 bps improvement in lead-to-listing conversion translates into meaningful incremental ARR.

Compensation

Competitive base salary + equity. Compensation is commensurate with experience and calibrated to the impact this role drives.

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Location

San Francisco

Employment Type

Full time

Department

Finance

Compensation

• $260K – $288K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Enterprise Platform team is responsible for enabling our Sales teams as they help customers deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Customer Success, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

Our GTM team exists to help customers understand the transformational potential of OpenAI’s models, and we believe our own systems should reflect that same intelligence. We’re looking for a Salesforce Engineer to partner with Growth, Marketing, and Sales to build systems that power customer engagement, lifecycle activation, and pipeline creation—supported by strong data enrichment and orchestration across the GTM stack.

In this role, you'll:

• Build Lead-to-Opportunity solutions in Salesforce: Develop user experiences, automations, and data enrichment workflows that help capture, qualify, and route inbound and outbound demand efficiently—ensuring leads are enriched with accurate firmographic, technographic, and behavioral data and progressed through early pipeline stages with strong governance.

• Engineer integrations across the top-of-funnel stack: Connect Salesforce with marketing automation platforms, enrichment providers, sales engagement tools, routing engines, and event-driven data sources—supporting the orchestration of customer and account data across multiple upstream and downstream systems to enable accurate lead management and timely Marketing-to-Sales handoff.

• Test, troubleshoot, and document: Resolve production issues impacting lead capture, routing, enrichment, and sales engagement workflows while maintaining clear documentation aligned with scalable intake, change management, and deployment best practices for data movement across GTM systems.

You might thrive in this role if you have:

• Advanced Salesforce development (Apex, async patterns, APIs) and data model expertise across opportunity, quote, order, and billing domains.

• Proven experience designing and implementing robust integrations between Salesforce and external systems.

• Proven ability to build, test, document, and deploy scoped solutions using SDLC best practices.

• Strong cross-functional communication skills and a track record of partnering with GTM, Finance, and Operations teams to deliver complex requirements.

• Salesforce certifications (Platform Developer I/II, Application Architect) or prior experience in AI-driven or high-growth SaaS businesses.

Nice to Have

• Familiarity with lead management and sales engagement concepts including inbound lifecycle orchestration, outbound sequencing, enrichment-driven qualification, lead scoring and routing logic, and data reconciliation across marketing automation, sales engagement, and CRM systems to support accurate pipeline creation.

• Software development experience outside Salesforce.

• DevOps management.

• Salesforce Experience Cloud.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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