{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/risk-considerations"},"x-facet":{"type":"skill","slug":"risk-considerations","display":"Risk Considerations","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_db241a06-fb6"},"title":"Consumer Compliance Analyst","description":"<p>We believe that the way people interact with their finances will drastically improve in the next few years. We&#39;re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid&#39;s network covers 12,000 financial institutions across the US, Canada, UK and Europe.</p>\n<p>The Compliance team is responsible for ensuring Compliance at Plaid with all the laws and regulations that apply to us, as well as our internal policies. We help make sure Plaid stays within the bounds of our legal obligations, and partner with business stakeholders to build processes and systems to demonstrate our compliance.</p>\n<p>As a Consumer Compliance Analyst, you&#39;ll be the front line of Plaid&#39;s consumer complaint program. You&#39;ll review escalated complaints, dig into the data to spot patterns and systemic issues, and work cross-functionally to drive fixes that improve the consumer experience. You&#39;ll own reporting to senior leadership, build relationships with compliance teams at Plaid&#39;s customers, and help calibrate our Consumer Support team to maintain quality and consistency.</p>\n<p>This role sits at the intersection of compliance, product, and operations , you&#39;ll need to be equal parts analytical, empathetic, and collaborative.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Review escalated consumer complaints, ensuring timely and accurate resolution with a consumer-first approach grounded in empathy and transparency</li>\n<li>Screen complaints for potential regulatory and legal risks and escalate as appropriate</li>\n<li>Conduct quarterly sample testing of non-escalated consumer inquiries to verify correct categorization and handling by the Consumer Support team</li>\n<li>Analyze complaint trends and root causes to identify systemic issues, partnering with product, engineering, operations, and legal to implement preventative solutions</li>\n<li>Prepare and deliver regular reporting on complaint performance, insights, and key metrics to senior leadership and stakeholders</li>\n<li>Support quarterly complaint reporting to the Board&#39;s Audit and Risk Committee (ARC) and partner banks</li>\n<li>Build and maintain relationships with compliance counterparts at Plaid&#39;s customers</li>\n<li>Manage bi-weekly office hours for Consumer Support to address real-time compliance questions</li>\n<li>Run calibrations with the Consumer Support team to identify training gaps and ensure alignment with internal policies and procedures</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>4-6 years of experience in Compliance, Legal, Risk, or a related function in a regulatory or consumer-facing environment</li>\n<li>Experience in Fintech and consumer-focused financial products, preferred</li>\n<li>Deep understanding of consumer protection regulations and industry best practices (e.g., UDAAP, CCPA, GDPR, TILA, EFTA), preferred</li>\n<li>Exceptional written and verbal communication skills, with the ability to prepare clear regulatory summaries and executive-level reporting</li>\n<li>Strategic mindset with the ability to balance compliance requirements, risk considerations, and consumer experience</li>\n<li>Proven ability to collaborate with technical teams, Marketing/Communications, Account Owners, and other cross-functional partners to advance compliance initiatives, communicate findings, and drive remediation efforts</li>\n<li>Strong analytical capabilities and problem-solving skills, including trend identification, root-cause analysis, and transforming data into actionable recommendations</li>\n<li>Self-motivated with a strong sense of ownership</li>\n<li>Experience building or improving complaint taxonomy/classification systems</li>\n<li>Experience working with partner banks or in a BaaS/program management model</li>\n<li>Experience with QA programs for consumer-facing support teams</li>\n</ul>\n<p><strong>Additional Information</strong></p>\n<p>Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn&#39;t fully match the job description. 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Anchorage Digital is looking for a Member of Strategy &amp; Growth to join the Porto team and help define and execute our go-to-market strategy.</p>\n<p>Porto is Anchorage Digital’s institutional self-custody solution, and this role is critical in accelerating client acquisition and unlocking new revenue streams. This role is highly cross-functional and hands-on, working closely with Sales, Product, Marketing, and Finance teams to shape how Porto grows , from pricing and packaging to ecosystem partnerships and monetization programs.</p>\n<p><strong>Technical Skills:</strong></p>\n<ul>\n<li>Support the development and iteration of Porto’s pricing models, packaging, and commercial strategy to ensure market competitiveness.</li>\n<li>Build and maintain dashboards and reports using Looker; pull, analyze, and interpret data to support monthly and quarterly business reviews and leadership decision-making.</li>\n<li>Conduct deep analysis of market dynamics, competitive positioning, and client feedback to directly inform the product roadmap and GTM decisions.</li>\n<li>Identify gaps in data visibility and propose/implement solutions to improve reporting and insight generation, demonstrating comfort in self-serving data for routine analysis.</li>\n</ul>\n<p><strong>Complexity and Impact of Work:</strong></p>\n<ul>\n<li>Help shape Porto’s client acquisition and growth strategy across asset managers, protocols, funds, and DeFi-native institutions.</li>\n<li>Grow and operationalize Porto’s Featured dApp program, including partner sourcing, pricing, deal structures, and performance tracking.</li>\n<li>Build business cases for new products, features, and expansion initiatives that identify and develop new revenue streams tied to DeFi usage and asset productivity.</li>\n<li>Partner with Sales to support high-stakes deals, bespoke pricing, and the resolution of complex institutional client needs.</li>\n</ul>\n<p><strong>Organizational Knowledge:</strong></p>\n<ul>\n<li>Maintain an entrepreneurial attitude and deep intellectual curiosity regarding institutional self-custody, wallets, and DeFi market structure.</li>\n<li>Leverage your network across DeFi protocols, infrastructure providers, and asset managers to drive pipeline and strategic partnerships.</li>\n<li>Act as a brand ambassador for Porto, sourcing and managing strategic relationships with dApps, protocols, and ecosystem partners.</li>\n</ul>\n<p><strong>Communication and Influence:</strong></p>\n<ul>\n<li>Partner cross-functionally with Sales, Product, Marketing, and Finance to ensure the GTM strategy is aligned with revenue targets and KPIs.</li>\n<li>Develop internal enablement materials, including positioning, competitive intelligence, and pricing frameworks, to empower the sales team.</li>\n<li>Support co-marketing, referrals, and ecosystem-led growth initiatives through clear communication and collaboration with external partners.</li>\n</ul>\n<p><strong>You may be a fit for this role if you have:</strong></p>\n<ul>\n<li>5–10+ years of experience in strategy, growth, business development, or GTM roles within crypto, fintech, or financial services.</li>\n<li>Direct experience with self-custody, wallets, or institutional crypto infrastructure.</li>\n<li>A deep understanding of the DeFi ecosystem, including protocols, yield mechanics, market structure, and risk considerations.</li>\n<li>Proven experience building or influencing pricing models and monetization strategies.</li>\n<li>The ability to operate at both a strategic and executional level, with comfort pulling your own data and performing ad-hoc analysis.</li>\n<li>Strong executive presence and the ability to articulate Porto’s unique value proposition to institutional clients and ecosystem partners.</li>\n</ul>\n<p><strong>Although not a requirement, bonus points if:</strong></p>\n<ul>\n<li>You have prior experience at an institutional crypto platform, exchange, prime broker, or custody provider.</li>\n<li>You have experience launching or scaling ecosystem programs (e.g. dApp marketplaces, partner programs, or referral models).</li>\n<li>You are familiar with DAO governance, on-chain analytics, or protocol economics.</li>\n<li>You have experience with BI tools (Looker, Mode, Tableau) or basic SQL/Python for analysis or automation.</li>\n<li>You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_cfcdb8ba-ad2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anchorage Digital","sameAs":"https://anchorage.com","logo":"https://logos.yubhub.co/anchorage.com.png"},"x-apply-url":"https://jobs.lever.co/anchorage/e1fde668-cce9-484f-86fc-95ff2e986b38","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Pricing models","Commercial strategy","Data analysis","Market research","Client acquisition","Growth strategy","Ecosystem partnerships","Monetization programs","Self-custody","Wallets","Institutional crypto infrastructure","DeFi ecosystem","Protocols","Yield 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