Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees.

About the Customer Success Team:

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers’ business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.

You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role:

As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation, where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel, including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics.

For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.

Responsibilities:

Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes

Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks

Own the customer’s success with Mixpanel , documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics

Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration

Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust

Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices

Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects

Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues

Bridge the technical-business gap with your customers , working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision

Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects

Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

We're Looking For Someone Who Has

3 to 5 years of experience consulting on defining and delivering ROI through new tool implementations

Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision

The ability to communicate with stakeholders at most levels of an organization , from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency

Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change

Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role

Excellent written, analytical, and communication skills

Strong process and/or project delivery discipline

Eager to learn new technologies and adapt to evolving customer needs

We'd Be Extra Excited For Someone Who Has

Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.

Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.

Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.

Familiar with analytics best practices across business segments and verticals

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.

Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.

Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or any other protected characteristic.

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Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust.

Visit mixpanel.com to learn more.

About The Support Team

Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We care deeply about helping our customers be successful and enabling them to get value from their data.

We are located all over the world in San Francisco, Barcelona, London, and Singapore...

About The Role

The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions.

We’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.

Responsibilities

The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices, and debugging technical issues.

You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.

Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues

Respond to customer inquiries via Zendesk email, chat, Slack, and phone calls

Investigate and document bugs and feature requests to share with our Product and Engineering teams

Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience

Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change

We're Looking For Someone Who Has

Experience providing customer facing SAAS support (in customer support, professional services, technical account management or similar)

Ability to communicate technical concepts effectively in a clear, friendly writing style

Excellent problem-solving and analytical skills

Programming experience, understanding of web & mobile technologies, and interacting with APIs

Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies

Ability to be resourceful and resilient when faced with ambiguity and new challenges

Dedication to developing expertise in a complex and constantly evolving product

Interest and aptitude to develop technical skills and learn new technologies

Experience providing SLA based support and/or dedicated support to strategic customers

Speak Hebrew and fluent English

Bonus Points

Experience with Mixpanel or other analytics tools

Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.

Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.

Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.

Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.

We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

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As a Lakebase Account Executive, you will drive new Lakebase revenue by identifying, qualifying, and closing Lakebase opportunities within a defined territory, in partnership with regional Account Executives and the broader account team.

You will lead with outcomes for key Lakebase personas , including platform teams and developers, data teams, and central IT , articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency.

You will sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences.

You will run complex, multi-threaded sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders.

You will orchestrate proof-of-value and POCs that validate Lakebase’s benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists.

You will compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references.

You will align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape.

You will partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs.

You will enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organization.

This role requires the ability to operate across two key motions simultaneously:

Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase.

Drive longer-term Postgres standardization and migration within Databricks' most strategic accounts.

Candidates should demonstrate how they can act as a force multiplier across multiple dimensions of the business.

Success in this role requires strength in four areas:

Business ownership – Operate at a business-unit level by tracking revenue, pipeline, and key observations, and by identifying areas needing additional focus or support.

Strategic account engagement – Partner with account teams to engage priority accounts across the global DB700, driving strategic opportunities from initial engagement through successful outcomes.

Field enablement – Build and execute enablement plans that empower AEs and SAs to confidently carry the Lakebase conversation even when the specialist is not present.

Market voice and thought leadership – Develop an internal and external presence by contributing to global AMAs and internal forums, and by representing Databricks at key first- and third-party events.

The interview process is designed to evaluate candidates across all four of these dimensions.

We are looking for a candidate with 7+ years of enterprise SaaS sales experience, consistently exceeding quota in complex, multi-stakeholder deals.

Proven success selling data platforms, operational databases (e.g., Postgres, MySQL, cloud-native DBaaS), or adjacent data/AI infrastructure to technical buyers and business leaders.

Strong understanding of modern data and application architectures, including cloud-native services, microservices, event-driven systems, and how operational data underpins AI and analytics strategies.

Ability to sell to both technical stakeholders (developers, architects, data engineers) and business stakeholders (product leaders, operations, line-of-business owners).

Demonstrated experience leading specialist or overlay motions, working jointly with core Account Executives to create and progress opportunities.

Executive presence with the ability to whiteboard architectures, lead C-level conversations, and build trust with senior decision makers.

Strong value selling skills: adept at discovering pain, building a business case, and tying technical capabilities to clear, quantified outcomes.

Excellent communication, storytelling, and negotiation skills, with comfort presenting to both large and small audiences.

Bachelor’s degree or equivalent practical experience.

Preferred qualifications include experience selling Postgres, operational databases, OLTP workloads, or transactional cloud database services, ideally within large or strategic accounts.

Familiarity with data platforms, lakehouse architectures, and cloud ecosystems (AWS, Azure, GCP), including how operational databases fit within broader data and AI strategies.

Understanding of reverse ETL, real-time decisioning, and operational analytics use cases, and how they drive value for customer-facing and internal applications.

Exposure to AI-native and agent-driven applications that depend on low-latency, highly scalable operational data services.

Prior experience in a high-growth, category-creating environment, helping shape new plays, messaging, and customer narratives.

Experience collaborating with partners and ISVs to drive joint pipeline and co-sell motions.

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This high-impact role sits within the Lakebase Go-To-Market team and partners closely with regional Account Executives to drive adoption of Lakebase with platform, application, and data teams.

Lakebase gives customers a unified, governed foundation for operational workloads and AI-native applications, helping them move away from a fragmented estate of point databases toward a modern, scalable, serverless Postgres service.

If you want to be at the forefront of operational databases for AI and intelligent applications at one of the fastest-growing data and AI companies in the world, this is your opportunity.

The impact you will have

• Drive new Lakebase revenue by identifying, qualifying, and closing Lakebase opportunities within a defined territory, in partnership with regional Account Executives and the broader account team.

• Lead with outcomes for key Lakebase personas , including platform teams and developers, data teams, and central IT , articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency.

• Sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences.

• Run complex, multi-threaded sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders.

• Orchestrate proof-of-value and POCs that validate Lakebase’s benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists.

• Compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references.

• Align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape.

• Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs.

• Enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organization.

What success looks like in this role

This role requires the ability to operate across two key motions simultaneously:

• Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase.

• Drive longer-term Postgres standardization and migration within Databricks' most strategic accounts.

Candidates should demonstrate how they can act as a force multiplier across multiple dimensions of the business.

Success in this role requires strength in four areas:

• Business ownership – Operate at a business-unit level by tracking revenue, pipeline, and key observations, and by identifying areas needing additional focus or support.

• Strategic account engagement – Partner with account teams to engage priority accounts across the global DB700, driving strategic opportunities from initial engagement through successful outcomes.

• Field enablement – Build and execute enablement plans that empower AEs and SAs to confidently carry the Lakebase conversation even when the specialist is not present.

Market voice and thought leadership – Develop an internal and external presence by contributing to global AMAs and internal forums, and by representing Databricks at key first- and third-party events.

What we look for

• 7+ years of enterprise SaaS sales experience, consistently exceeding quota in complex, multi-stakeholder deals.

• Proven success selling data platforms, operational databases (e.g., Postgres, MySQL, cloud-native DBaaS), or adjacent data/AI infrastructure to technical buyers and business leaders.

• Strong understanding of modern data and application architectures, including cloud-native services, microservices, event-driven systems, and how operational data underpins AI and analytics strategies.

• Ability to sell to both technical stakeholders (developers, architects, data engineers) and business stakeholders (product leaders, operations, line-of-business owners).

• Demonstrated experience leading specialist or overlay motions, working jointly with core Account Executives to create and progress opportunities.

• Executive presence with the ability to whiteboard architectures, lead C-level conversations, and build trust with senior decision makers.

• Strong value selling skills: adept at discovering pain, building a business case, and tying technical capabilities to clear, quantified outcomes.

• Excellent communication, storytelling, and negotiation skills, with comfort presenting to both large and small audiences.

• Bachelor’s degree or equivalent practical experience.

Preferred qualifications

• Experience selling Postgres, operational databases, OLTP workloads, or transactional cloud database services, ideally within large or strategic accounts.

• Familiarity with data platforms, lakehouse architectures, and cloud ecosystems (AWS, Azure, GCP), including how operational databases fit within broader data and AI strategies.

• Understanding of reverse ETL, real-time decisioning, and operational analytics use cases, and how they drive value for customer-facing and internal applications.

• Exposure to AI-native and agent-driven applications that depend on low-latency, highly scalable operational data services.

• Prior experience in a high-growth, category-creating environment, helping shape new plays, messaging, and customer narratives.

• Experience collaborating with partners and ISVs to drive joint pipeline and co-sell motions.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please click here.

Our Commitment to Diversity and Inclusion

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As a Data Engineer at Figma, you will be responsible for building and maintaining scalable data pipelines that connect various cloud data sources. You will develop a deep understanding of Figma's core data models and optimize data pipelines for scale. You will partner with the Data Science and Data Infrastructure teams to build new foundational data sets that are trusted, well understood, and enable self-service.

You will work with a wide range of cross-functional stakeholders to derive requirements and architect shared datasets; ability to document, simplify and explain complex problems to different types of audiences. You will establish best practices for the development of specialized data sets for analytics and modeling.

We'd love to hear from you if you have:

• 4+ years in a relevant field.
• Fluency with both SQL and Python.
• Familiarity with Snowflake, dbt, Dagster, and ETL/reverse ETL tools.
• Excellent judgment and creative problem-solving skills.
• A self-starting mindset along with strong communication and collaboration skills.

While not required, it's an added plus if you also have:

• Knowledge in data modeling methodologies to design and build robust data architectures for insightful analytics.
• Experience with business systems such as Salesforce, Customer IO, Stripe, NetSuite is a big plus.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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You will be the subject matter expert and product owner for all enrichment tools, data sources, and processes,including platforms like Clay, Dun & Bradstreet, ZoomInfo, and other third-party providers. You will design and operate the systems that power account hierarchies, firmographic enrichment, contact discovery, and signal detection, ensuring our GTM teams have the accurate, complete data they need to identify, prioritize, and close business.

This is a hands-on, technically-oriented role that requires deep experience working with large datasets, complex system integrations, and Salesforce data modeling. You will collaborate closely with Sales, Marketing, Data Science, Data Engineering, and Revenue Operations to ensure our enrichment strategy supports both near-term GTM execution and long-term data infrastructure goals.

Responsibilities:

• Own the end-to-end enrichment strategy and roadmap, serving as the product owner for all enrichment tools, vendors, and data sources including Clay, Dun & Bradstreet, ZoomInfo, and emerging providers

• Build and maintain a unified enrichment master,a reliable source of truth for company and person data including parent-child account hierarchies, firmographics, technographics, and contact intelligence across domestic and international markets

• Design and implement waterfall enrichment workflows that orchestrate multiple data providers to maximize coverage, accuracy, and cost efficiency while minimizing redundancy

• Architect enrichment data models within Salesforce, making strategic decisions about how enrichment data is stored, related, and surfaced (e.g., custom objects vs. direct field integration, parent account structures, enrichment audit trails)

• Hands-on data manipulation and transformation,write queries, build data pipelines, and work directly with data warehouses (e.g., Snowflake, BigQuery) to clean, transform, match, and deduplicate enrichment data at scale

• Lead international enrichment strategy, addressing the unique challenges of enriching company and contact data across global markets with varying data availability, provider coverage, and regulatory requirements

• Partner with Data Science and Data Engineering to define enrichment schemas, resolve entity matching challenges, and build scalable infrastructure that supports both real-time and batch enrichment processes

• Collaborate with Sales, Marketing, and Revenue Operations to understand GTM data needs, translate business requirements into enrichment solutions, and ensure enrichment outputs directly support pipeline generation, territory planning, lead routing, and account scoring

• Define and track enrichment KPIs including match rates, data completeness, freshness, accuracy, and downstream GTM impact,using metrics to continuously improve the enrichment ecosystem

• Evaluate and onboard new enrichment vendors and data sources, conducting proof-of-concept testing and negotiating contracts in partnership with procurement

• Explore and implement AI-powered enrichment capabilities, including prompt-based enrichment using LLMs to supplement traditional data providers for emerging companies, startups, and hard-to-enrich segments

You may be a good fit if you have:

• 10+ years of experience in data enrichment, data operations, or revenue/marketing operations with hands-on ownership of enrichment tools and strategy in a B2B SaaS or enterprise technology environment

• Deep expertise with enrichment platforms such as Clay, Dun & Bradstreet (D-U-N-S, Data Blocks, hierarchies), ZoomInfo, Clearbit, People Data Labs, or comparable providers, including experience building waterfall enrichment workflows and enrichment masters

• Strong Salesforce experience (required),including data modeling for enrichment (custom objects, account hierarchies, parent-child relationships), integration architecture, and understanding of how enrichment data flows through the CRM to support GTM processes

• Hands-on technical skills for data manipulation including SQL proficiency, experience with data warehouses (Snowflake, BigQuery, or similar), and comfort working with ETL/reverse ETL pipelines, APIs, and data transformation tools

• Strong product ownership mindset with experience managing roadmaps, backlogs, and stakeholder priorities,able to translate business needs into technical requirements and drive execution across cross-functional teams

• Dual data + RevOps mindset,equally comfortable working with Data Science and Data Engineering on infrastructure and schema design as you are partnering with Sales and GTM teams on pipeline and territory optimization

• Excellent communication skills to bridge technical and business audiences, lead stakeholder discovery sessions, and present enrichment strategy and impact to leadership

Strong candidates may have:

• Experience building or leveraging AI-powered enrichment prompts (e.g., using LLMs to research and enrich company data, identify signals, or fill gaps where traditional providers lack coverage)

• Familiarity with data quality and MDM (Master Data Management) frameworks and tools

• Experience with routing and scoring tools such as LeanData, and marketing automation platforms

• Background in startup signal detection,identifying high-potential early-stage companies through funding, hiring, technographic, and intent signals

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $190,000-$270,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you’re interested in this work. We think AI systems like the one

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The team is responsible for architecting and maintaining scalable MarTech solutions, with a focus on data integration, customer journey orchestration, and marketing automation. This team operates within the Data, Tech, and Operations tower of the Direct BU.

The Marketing Automation & Integration Engineer centers on the implementation and optimization of a MarTech data flow pattern involving Snowflake, Segment, Braze, and other SaaS platforms. Key responsibilities include:

• Design and maintain data pipelines between Snowflake, Segment CDP, Braze, and additional platforms
• Implement real-time and batch data ingestion strategies
• Manage customer event tracking and identity resolution within Segment
• Orchestrate personalized marketing campaigns in Braze using dynamic segmentation and behavioral triggers
• Ensure data integrity and feedback loops from Braze back into Snowflake via Segment
• Automate data transformations and enrichment using scripting languages
• Monitor system performance and troubleshoot integration issues across platforms

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

About the role

We are looking for a Product Owner, Enrichment to own and drive the strategy, architecture, and execution of our data enrichment ecosystem. This role sits at the intersection of Revenue Operations, Data Engineering, and Go-to-Market strategy, and is responsible for building and maintaining a best-in-class enrichment infrastructure that delivers a reliable, comprehensive source of truth for company and contact data across global markets.

You will be the subject matter expert and product owner for all enrichment tools, data sources, and processes—including platforms like Clay, Dun & Bradstreet, ZoomInfo, and other third-party providers. You will design and operate the systems that power account hierarchies, firmographic enrichment, contact discovery, and signal detection, ensuring our GTM teams have the accurate, complete data they need to identify, prioritise, and close business.

This is a hands-on, technically-oriented role that requires deep experience working with large datasets, complex system integrations, and Salesforce data modelling. You will collaborate closely with Sales, Marketing, Data Science, Data Engineering, and Revenue Operations to ensure our enrichment strategy supports both near-term GTM execution and long-term data infrastructure goals.

Responsibilities:

• Own the end-to-end enrichment strategy and roadmap, serving as the product owner for all enrichment tools, vendors, and data sources including Clay, Dun & Bradstreet, ZoomInfo, and emerging providers

• Build and maintain a unified enrichment master—a reliable source of truth for company and person data including parent-child account hierarchies, firmographics, technographics, and contact intelligence across domestic and international markets

• Design and implement waterfall enrichment workflows that orchestrate multiple data providers to maximise coverage, accuracy, and cost efficiency while minimising redundancy

• Architect enrichment data models within Salesforce, making strategic decisions about how enrichment data is stored, related, and surfaced (e.g., custom objects vs. direct field integration, parent account structures, enrichment audit trails)

• Hands-on data manipulation and transformation—write queries, build data pipelines, and work directly with data warehouses (e.g., Snowflake, BigQuery) to clean, transform, match, and deduplicate enrichment data at scale

• Lead international enrichment strategy, addressing the unique challenges of enriching company and contact data across global markets with varying data availability, provider coverage, and regulatory requirements

• Partner with Data Science and Data Engineering to define enrichment schemas, resolve entity matching challenges, and build scalable infrastructure that supports both real-time and batch enrichment processes

• Collaborate with Sales, Marketing, and Revenue Operations to understand GTM data needs, translate business requirements into enrichment solutions, and ensure enrichment outputs directly support pipeline generation, territory planning, lead routing, and account scoring

• Define and track enrichment KPIs including match rates, data completeness, freshness, accuracy, and downstream GTM impact—using metrics to continuously improve the enrichment ecosystem

• Evaluate and onboard new enrichment vendors and data sources, conducting proof-of-concept testing and negotiating contracts in partnership with procurement

• Explore and implement AI-powered enrichment capabilities, including prompt-based enrichment using LLMs to supplement traditional data providers for emerging companies, startups, and hard-to-enrich segments

You may be a good fit if you have:

• 10+ years of experience in data enrichment, data operations, or revenue/marketing operations with hands-on ownership of enrichment tools and strategy in a B2B SaaS or enterprise technology environment

• Deep expertise with enrichment platforms such as Clay, Dun & Bradstreet (D-U-N-S, Data Blocks, hierarchies), ZoomInfo, Clearbit, People Data Labs, or comparable providers, including experience building waterfall enrichment workflows and enrichment masters

• Strong Salesforce experience (required)—including data modelling for enrichment (custom objects, account hierarchies, parent-child relationships), integration architecture, and understanding of how enrichment data flows through the CRM to support GTM processes

• Hands-on technical skills for data manipulation including SQL proficiency, experience with data warehouses (Snowflake, BigQuery, or similar), and comfort working with ETL/reverse ETL pipelines, APIs, and data transformation tools

• Strong product ownership mindset with experience managing roadmaps, backlogs, and stakeholder priorities—able to translate business needs into technical requirements and drive execution across cross-functional teams

• Dual data + RevOps mindset—equally comfortable working with Data Science and Data Engineering on infrastructure and schema design as you are partnering with Sales and GTM teams on pipeline and territory optimisation

• Excellent communication skills to bridge technical and business audiences, lead stakeholder discovery sessions, and present enrichment strategy and impact to leadership

Strong candidates may have:

• Experience building or leveraging AI-powered enrichment prompts (e.g., using LLMs to research and enrich company data, identify signals, or fill gaps where traditional providers lack coverage)

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You'll serve as the central coordinator between Data Science, Growth Marketing, Brand Marketing, Product, Engineering, Data Infrastructure, Privacy, Finance, and external partners including MMM vendors, media platform partners, and agencies. This role requires someone who can navigate technical complexity, drive alignment across diverse stakeholders, and translate between business strategy and technical execution across both performance and brand measurement.

As the program lead for our measurement infrastructure, you'll be responsible for delivering our MMM proof-of-concept, establishing ongoing experimentation frameworks, designing and executing brand lift studies, leading the strategic assessment and migration of infrastructure, and building the operational foundations that enable data-driven marketing investment decisions at scale.

Responsibilities:

• Marketing Measurement Intelligence: Lead end-to-end program management for MMM proof-of-concept execution, and transition to production operations. Design and execute comprehensive incrementality testing programs including geo-based experiments, conversion lift studies, and in-platform tests with media partners to calibrate and validate MMM outputs. Lead brand lift study design and execution across media platforms to measure awareness, consideration, favorability, and intent. Synthesize measurement results across MMM, brand lift, and incrementality testing for holistic marketing effectiveness views, building reporting frameworks that connect brand health metrics to business outcomes.
• MarTech Infrastructure & Vendor Management: Support strategic assessments of marketing technology platforms, facilitating cross-functional evaluation and driving stakeholder alignment on build-vs-buy decisions while mapping dependencies and identifying blockers. Serve as key contact for vendors and agencies, managing relationships, business reviews, and coordinating execution with implementation roadmaps. Establish operational excellence standards including monitoring, alerting, version control, automated privacy validation, and incident response protocols while maintaining executive visibility into platform initiatives and working with Legal and Security on vendor reviews.
• Marketing Workflow Automation: Partner with Marketing leadership to identify, prioritize, and support deployment of AI-powered automation solutions for marketing operations. Establish governance frameworks, quality standards, validation processes, and monitoring mechanisms for automated marketing workflows. Build sustainable operating models for ongoing automation maintenance and continuous improvement. Track and measure automation impact to demonstrate ROI to leadership and cross-functional teams. Act as a center of excellence to socialize successful automation stories within Marketing to the broader Anthropic organisation.

You May Be a Good Fit If You:

• Have 7+ years of technical program management experience, with 3+ years in marketing measurement, analytics infrastructure, or data science programs
• Have a track record of successfully managing complex programs involving data science, marketing operations, engineering, agencies, and vendors
• Possess deep understanding of MMM, attribution, incrementality testing, brand lift studies, and experimentation design
• Have strong technical fluency with customer data platforms, marketing data sources, data warehouses, and analytics platforms
• Have experience evaluating and migrating between marketing technology platforms or data infrastructure systems
• Can engage with data scientists on regression analysis, causality, adstock modeling, and experimental design
• Understand CDP architecture including event collection, tag management, streaming delivery, reverse ETL, and privacy compliance
• Have a track record of delivering 0-to-1 programs on aggressive timelines with high visibility
• Excel at translating technical concepts for varied audiences and can influence without authority
• Thrive in ambiguous situations, bringing structure to complex challenges with competing priorities and limited resources
• Have excellent written and verbal communication skills with executive presence and strong presentation abilities
• Are passionate about Anthropic's mission and interested in the challenges of bringing frontier AI capabilities to market

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