Your tasks and responsibilities will include:

Strategic Demand Planning: Develop and maintain accurate forecasts to inform business decisions. Inventory & Supply Management: Lead inventory health across AU warehouses/3PLs and retail channels, ensuring maximum availability while optimizing working capital and reducing aged/obsolete stock. Supply Chain Execution & Risk Mitigation: Translate demand into supply signals for Düsseldorf and manufacturing partners, proactively managing stock risks through substitutions, rebalancing, and controlled allocations. Logistics & 3PL Partnership: Collaborate with 3PL and logistics providers to ensure warehouse accuracy, timely dispatch, and smooth peak execution. Process & Data Excellence: Maintain ERP/planning tool integrity and master data hygiene, driving automation in reporting and establishing clear SOPs for forecast sign-offs and exception management. Cross-Functional Collaboration: Act as the central interface for Sales, Marketing, Finance, and Global Supply Chain, providing decision-ready insights on promotion feasibility, stock commitments, and margin impacts.

Key Performance Indicators (KPIs):

Forecasting: Forecast Accuracy and Forecast Bias. Service Excellence: Service Level / Fill Rate, OTIF performance, and Stockout/Backorder exposure. Inventory Efficiency: Inventory Turns, Days Inventory Outstanding (DIO), and Aged/Obsolete stock reduction. Operational Reliability: Inbound Lead-time Reliability and Expedited Freight reduction.

As an ideal candidate, you will have:

Professional Experience: 7+ years in Demand/Supply Planning, Inventory Control, or Retail Operations (FMCG, Consumer Electronics, or Toys). Retail & Compliance: Proven track record with major retailers, managing vendor compliance, replenishment, and OTIF scorecards. Technical Proficiency: Advanced analytical skills (Excel/Sheets) and hands-on experience with ERP/Planning tools (Business Central, SAP, or Jedox). Planning Expertise: Strong background in POS data analysis, promotional uplift modelling, and lifecycle planning (NPI/EOL). Operational Logic: Expert in balancing commercial growth with working capital, service levels, and 3PL/import logistics. Communication & Matrix: Ability to align local stakeholders (Sales, Finance) and global teams (Düsseldorf) on risks and actions. Mindset: Structured problem-solver who excels in ambiguous environments and builds processes from scratch.

As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues' different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

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We're a global beauty company that has revolutionised the face of the industry by de-coding makeup applications for everyone, everywhere. Our easy-to-use, easy-to-choose, easy-to-gift range has broken records across countries, channels, and categories.

Job Title: Senior Project and Events Manager

We're looking for a strategic and hands-on Senior Project Manager to join our UK Leadership Team and report directly to the GM. You'll lead the end-to-end planning, coordination, and operational delivery of key cross-functional strategic projects and events, spanning tech, commercial, VM, store design, marketing, retail, operations, and education.

Responsibilities

• Lead Distribution & Operational Readiness: Act as the key gatekeeper for all upcoming distribution and CPA milestones. Manage critical timelines and decision points across functions, ensuring smooth internal and external reviews. Oversee operational readiness for new store openings and concessions, including supply chain and logistics coordination.

• Facilitate Measurement & Reporting: Support in driving post-project and event reviews to capture learnings and implement improvements. Collaboratively collate key KPIS with stakeholders for each activation and operational project, and ensure clear process & accountability mapping.

• Change Management & Communications: Own communication and integration for strategic initiatives such as tech upgrades, clienteling platforms, and SAP systems. Lead stakeholder engagement and ensure seamless regional adoption.

• Promotional Calendar & Commercial Moments: Manage promotional timelines, including AOV drivers and key commercial events. Oversee sign-off processes and coordinate cross-functional kick-offs to ensure flawless execution.

• Budget Governance: Own budget management processes across all functions, ensuring timely reviews, and approvals are met within given timeframes.

Event & Activation Management

• Retail Conference & Showcase PM Leadership: Co-lead major retail conference and product showcase events, managing cross-functional CPAs, logistics, presenter coordination, content reviews, and approvals. Act as on-the-day production lead, directing timelines and team responsibilities.

• Experiential Activations & Pop-Ups: Own CPAs, logistics, and approval timelines to deliver exceptional brand experiences. Act as on-the-day production lead, directing timelines and team responsibilities.

• Charlotte & Team Tilbury PA Events: Lead planning and execution of Charlotte Tilbury (founder) PA events, managing CPAs, logistics, and approvals. Collaborate closely with global teams to ensure alignment, consistency & approvals.

Reporting Relationships

• Reporting directly into the GM of the region

• Dotted line to full regional SLT

• Member of UK/PP/ANZ Lead team

• Closely collaborates with full UK cross-functional team

• Collaborates with the Global Marketing function

• Collaborates with Global Tech & Transformation teams

Requirements

• Proven experience in event management and retail operations within beauty, fashion, or luxury sectors.

• Previous senior project management experience

• Strong project management skills (tools like Asana, Monday.com).

• Financial acumen and governance discipline.

• Excellent stakeholder management and communication skills.

• Knowledge of H&S compliance, permits, and risk assessments.

• Ability to thrive in fast-paced, ambiguous environments.

Benefits

• Be a part of this values-driven, high-growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.

• We're a hybrid model with flexibility, allowing you to work how best suits you.

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.

• Financial security and planning with our pension and life assurance for all.

• Wellness and social benefits including Medicash, Employee Assist Programs, and regular social connects with colleagues.

• Bring your furry friend to work with you on our allocated dog-friendly days and spaces.

• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.

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