As an Assistant Counter Manager, you will be the face of our brand, providing expert advice and guidance to customers on our products. You will work closely with our Business Manager to achieve sales targets, manage inventory, and maintain a positive and collaborative team environment.

Key responsibilities include:

• Delivering exceptional customer service and ensuring a positive customer experience
• Driving sales growth through effective sales techniques and product knowledge
• Maintaining a high level of visual merchandising standards, including window displays and in-store promotions
• Managing inventory levels and ensuring accurate stock counts
• Collaborating with the Business Manager to achieve sales targets and develop business plans
• Providing coaching and feedback to team members to ensure they meet our high standards of service and product knowledge

In return, we offer a competitive salary, comprehensive training program, and opportunities for career development. If you are a motivated and customer-focused individual with a passion for the beauty industry, we would love to hear from you.

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Your key responsibilities will include:

• Weekly and monthly productivity reporting to the Retail Manager
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• Leading a #1 team through daily briefs, performance 121 meetings and general line management
• Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
• Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
• Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Retail Manager on stock lines
• People planning; ongoing talent management and succession planning of the team.

You will also be responsible for creating a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.

To be successful in this role, you will need to have retail management experience, a genuine passion for the beauty industry, commercial acumen, people management experience, and strategic planning experience.

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Key Responsibilities:

• Manage the financial performance of the counter, ensuring targets are met and exceeded
• Support the Business Manager in setting individual and team sales targets and communicating with Retail Artists to achieve sales goals
• Demonstrate entrepreneurial spirit, expertise in retail, and enthusiasm for the brand's results
• Provide excellent customer service, creating a seamless shopping experience for customers
• Coach and provide feedback to team members to ensure they meet the standards of Charlotte Tilbury in terms of service and craftsmanship
• Use every opportunity to ensure exceptional customer service extends beyond the counter and build the customer database for direct marketing
• Implement individual and team development plans, holding regular reviews to encourage feedback and coaching in both directions
• Create a positive and collaborative team atmosphere through team meetings and a collaborative management style, recognizing and rewarding performances when necessary
• Show a clear understanding of business by proposing plans, events, and other activities to achieve commercial successes
• Ensure impeccable visual merchandising, clean countertops, and hygiene standards
• Guarantee perfect standards for external care and inspire the team to be their best version and feel it

Requirements:

• Experience in retail management
• Passion for the beauty industry
• Commercial acumen
• Experience in managing people
• Experience in strategic planning
• Dutch language skills at B2 level

Benefits:

• We offer a structured induction program: Charlotte's Magic Academy. This exclusive and tailored induction trains you for all aspects of the role you will need to succeed in providing a roller operator customer experience.
• During the first months of employment, you will also receive follow-up training. The training is focused on craftsmanship and commerce, and you will gain a thorough understanding of our craftsmanship and expectations regarding service.
• Structured career development: Our team of sector experts is available to support and work with you to explore your learning potential and career goals.
• You will receive exclusive launches of our incredible products. But that's not all: you will also receive a full Charlotte Tilbury Look after completing Charlotte's Magic Academy so that you can truly represent the brand.
• Other fantastic benefits such as life insurance, free birthday, team sales bonuses, and much more

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As a Assistant Business Manager you will: Drive financial results in store to meet and exceed targets and key performance indicators. Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them. Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance. Lead by example to promote exceptional customer service and creating a customer experience. Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry. Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities. Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching. Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary. Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success. Maintain impeccable visual merchandising, counter cleanliness and hygiene standards. Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

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The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience
• Strategic planning experience

Benefits

• Structured induction programme – Charlotte’s Magic Academy.
• Structured career development.
• Exclusive launches of our incredible products.
• Access to Tilbury Treats – our very own rewards platform.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

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Full-time position (40h), perm contract

About the Role

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience
• Strategic planning experience

Benefits

• Structured induction programme – Charlotte’s Magic Academy
• Structured career development
• Exclusive launches of our incredible products
• Access to Tilbury Treats – our very own rewards platform
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

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The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognising and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

What You'll Need

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Why Join Us?

• We offer a structured induction programme – Charlotte's Magic Academy.
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

XML job scraping automation by YubHub

You will be a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer.

Key Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognising and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Benefits

• Structured induction programme – Charlotte's Magic Academy
• Structured career development
• Exclusive launches of our incredible products
• Access to Tilbury Treats – our very own rewards platform
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

XML job scraping automation by YubHub

We are seeking an enthusiastic and ambitious Assistant Business Manager to join our team in London. As a true brand ambassador, you will reflect the Charlotte Tilbury values and drive momentous team performance through maximum motivation.

Key Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognising and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Benefits

• Structured induction programme – Charlotte's Magic Academy
• Structured career development
• Exclusive launches of our incredible products
• Access to Tilbury Treats – our very own rewards platform
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

XML job scraping automation by YubHub

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognising and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Why Join Us?

• We offer a structured induction programme – Charlotte's Magic Academy.
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

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Our mission is to fundamentally improve our customers' quality of life by empowering organisations and the individuals that drive them to reimagine the way they operate, collaborate, and innovate in Airtable.

We sit at the confluence of Sales, Services, Product, and Marketing and take a customer-centric approach to creating value through intentful listening, storytelling, expert guidance, tailored solutions, and applying a highly consultative process.

Key responsibilities include:

• Collaborating with Pre-Sales teams to identify, qualify, and drive revenue opportunities at Enterprise accounts
• Building meaningful relationships with and serving as a trusted advisor to a prospect or customer's technical teams
• Owning the technical evaluation process, showcasing customer-centric value within the context of the customer's unique requirements, workflows, and business process needs
• Translating the value of Airtable's tooling into the language of the customer
• Managing multiple sales cycles simultaneously, proactively communicating with stakeholders and prioritising effectively
• Consulting with credibility, bringing a well-rounded and unique perspective with hands-on cross-functional experience
• Informing the product team and ultimately the product roadmap with meaningful market potential findings
• Representing Airtable in every engagement with the utmost care

Requirements include:

• 5+ years of experience in SaaS Pre-Sales
• 7+ years industry experience
• Experience managing sales cycles and owning the technical evaluation
• Working knowledge of Marketing, Product Operations, Retail Management, and other Business Units
• Knowledge of business operations, including understanding value drivers for various personas and industries
• Understanding best practices for structuring data in a relational database and database architecture
• Passionate about creating unique solutions for complex business problems
• Loves the spotlight, being an adaptable and compelling communicator and presenter
• Thirst for knowledge, being a researcher, analyst, and emerging trends enthusiast
• Technically savvy, demonstrating a deep understanding of enterprise integration methodologies, best practices, and API architecture
• Low-code, no-code application experience throughout the customer lifecycle
• Knowledge of complementary technologies and products, including data warehousing and AI systems

We value passion, creativity, autonomy, purposefulness, time management, and curiosity.

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Key responsibilities include:

• Delivering an exceptional guest experience by ensuring that all guests feel welcome and valued.
• Maximizing store profitability by planning and executing local marketing initiatives to increase occupancy and revenue.
• Building and developing store staff by recruiting, training, and supervising team members.
• Managing and overseeing safety programs to ensure a safe and secure environment for guests and staff.

If you have a proven track record in retail, customer service, or hospitality, and are eager to join a dynamic and innovative team, we'd love to hear from you.

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Your key responsibilities will include:

• Preparing and delivering weekly and monthly productivity reports to the Field Sales Manager
• Contributing to sales success by motivating the team to achieve daily and monthly performance metrics
• Leading and motivating a high-performing team through personal performance reviews, events, and general line management
• Creating and managing monthly schedules, budgets, and payroll forecasts, taking into account economic conditions
• Collaborating with trade partners and senior stakeholders, ensuring adherence to brand guidelines and procedures
• Monitoring stock levels through sales management, audits, and counting, analyzing available information to proactively advise the Field Sales Manager on stock levels
• Managing personnel, including talent management and succession planning for the team
• Handling complex HR issues, adhering to company policies and procedures, and seeking guidance and advice when necessary
• Mastering end-to-end recruitment processes in your store, proactively recruiting top talent, and providing a magical recruitment atmosphere for all interested candidates
• Identifying training needs for the team in collaboration with the Field Training Manager and providing feedback on progress in areas with development potential
• Driving performance metrics in your area to achieve market-leading results and maintain top placement and growth
• Ensuring optimal customer experiences by incorporating the magical service methodology and promoting brand awareness through building lasting emotional connections with customers
• Mastering your own counter metrics and necessary steps to manage future risks and opportunities
• Planning the calendar year, taking into account the introduction of new products and the impact of activities/market developments from the previous trading year
• Taking an entrepreneurial approach by proposing plans, events, and other initiatives to boost business success
• Adhering to hygiene and safety regulations at work
• Maintaining a flawless appearance and inspiring team members to show their best side

Benefits include:

• A structured induction program, Charlotte's Magic Academy, which provides comprehensive training in all skills needed to create exceptional customer experiences
• Structured career development, with experts from the industry supporting you in exploring your learning potential and career goals
• Exclusive access to new products before anyone else, and a complete Charlotte Tilbury look after completing the Charlotte's Magic Academy, enabling you to perfectly represent the brand
• Other fantastic benefits such as life insurance, free birthdays off, sales incentives for the team, and more

At Charlotte Tilbury, we love what we do, and we want to be the best at it. Dare to dream, make it happen, break the rules – join us on our revolutionary journey and challenge the status quo of the beauty industry. WE'D LOVE TO HAVE YOU JOIN OUR DREAM TEAM!

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This position requires an individual who is passionate about luxury beauty products and possesses excellent leadership, business acumen, and customer service skills.

As a Counter Manager, you will be responsible for managing daily operations, leading a team of Beauty Advisors, and ensuring the highest standards of customer satisfaction are met.

You will execute the brand's vision and strategies through effective merchandising, training, and customer engagement initiatives.

We offer a structured induction programme – Charlotte’s Magic Academy – which trains on all aspects of the role, focusing on artistry and commerce.

Benefits include access to Tilbury Treats, a rewards platform, and other fabulous benefits such as life assurance, birthdays off work, and team sales incentives.

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Key Responsibilities:

• Achieve and exceed financial targets in the counter by providing outstanding customer service and promoting our products effectively.
• Support the Business Manager in setting individual and team sales targets and communicating with Retail Artists to achieve sales goals.
• Demonstrate entrepreneurial spirit and a passion for the beauty industry, with a strong understanding of our products and services.
• Provide excellent customer service and create a positive shopping experience for customers.
• Coach and provide feedback to team members to ensure they meet the standards of Charlotte Tilbury on service and product knowledge.
• Utilize every opportunity to promote exceptional customer service outside of the counter and build our customer database for direct marketing.
• Implement individual and team development plans and conduct regular reviews to encourage feedback and coaching in both directions.
• Create a positive and collaborative team environment in the counter through team meetings and a collaborative management style, recognizing and rewarding performance when necessary.
• Demonstrate a clear understanding of business and commercial acumen by proposing plans, events, and other activities to drive commercial success.
• Ensure impeccable visual merchandising, clean countertops, and hygiene standards.
• Maintain perfect standards for external appearance and inspire team members to be their best selves and feel confident in their appearance.

Requirements:

• Experience in retail management
• Passion for the beauty industry
• Commercial acumen
• Experience in managing people
• Experience in strategic planning
• Dutch language skills at level B2

Benefits:

• We offer a structured induction program: Charlotte's Magic Academy. This exclusive and tailored induction trains you for all aspects of the role you will need to succeed in delivering a rodeloper customer experience.
• During the first months of employment, you will also receive follow-up training. The training is focused on craftsmanship and commerce, and you will gain a full understanding of our craftsmanship and expectations regarding service.
• Structured career development: our team of sector experts is available to support and work with you to explore your learning potential and career goals.
• Exclusive product launches: you will receive the latest and greatest products before anyone else.
• And many more fantastic benefits such as life insurance, free birthday off, team sales bonuses, and more.

At Charlotte Tilbury, our mission is to enable everyone in the world to be the best version of themselves. We support this by encouraging and welcoming people with different backgrounds, voices, opinions, and perspectives to join our growing global workforce. By doing so, we can better serve our communities, customers, employees, and candidates participating in our recruitment process.

WE WELCOME YOU TO JOIN OUR DREAM TEAM... APPLY TODAY!

For more information about life at Charlotte Tilbury Beauty, follow our LinkedIn page.

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