We're looking for a Retail Sales Specialist to join our team. As a Retail Sales Specialist, you will play a critical role in ensuring operational excellence for key retail and distribution partners.

Key Responsibilities

Financial Validation & STC / Promo Audit Support

• Partner with Sales Directors, Accounting, and Finance to validate SOA, STC, and other promotional claim types.
• Review and validate customer claims, credits, and invoices to ensure alignment with approved sales agreements, promotional calendars, and sell-through programs.
• Confirm that all required documentation, approvals, and supporting materials are in place prior to claim approval.
• Serve as a liaison between Sales, Accounting, and Finance to resolve claim discrepancies, questions, and escalations.
• Identify and resolve any discrepancies between retailer claims, internal records, and promotional calendars.

Product Setup, Content Management & Retail Portals

• Manage the product setup process for designated retailers and distributors, overseeing each stage from item creation through to launch.
• Maintain precise product data and content, including specifications, pricing, imagery, and product detail page (PDP) copy, across retailer portals and PIM/DAM systems.
• Collaborate with Sales, Marketing, and Product teams to collect and verify all necessary assets, ensuring that product listings remain accurate and current.

Data Administration, Process & Operational Support

• Maintain accurate spreadsheets and trackers for sales, promotions, MDF, product status, and portal submissions, performing data reconciliation across various systems.
• Manage the UL Testing pipeline for applicable products and coordinate with global manufacturing and engineering teams to gather technical documentation under tight deadlines.
• Document and enhance standard operating procedures related to product setup, promotion tracking, and data management.
• Provide targeted operational support to the Sales Team, proactively addressing logistics, documentation, pricing, and promotional issues, as well as fulfilling ad-hoc data requests for customer meetings.

Required Knowledge, Skills, and Abilities

• 3-5 years of experience in Sales Operations, Retail Support, or Retail Account Administration, preferably with major retailers or distributors.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple product setups, promotions, and trackers concurrently.
• Proven experience with promotional/MDF or sell-through credit programs and invoice/claim validation support.
• Hands-on experience with retailer portals and content platforms (e.g., Walmart SupplierOne/Retail Link, 1WorldSync, Bazaarvoice, Relevate, Bynder or similar).
• Advanced proficiency in Excel.
• Clear and professional communication skills for interaction with both internal and external partners.
• Operates with urgency and demonstrates a “builder” mindset to drive continual improvement of processes and tools.

Benefits

• Competitive salary
• Great benefits
• Free gear and games

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