The responsibilities of this role include supporting employees and dependents, managers, HR management, government agencies and applicants. You will accurately complete transactions, understand the customer's questions and issues, advise them in a professional way and handle their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.

You will create employment-related documents that support the regulations of the country-specific legal environment. You will document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application. You will meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs).

You will increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality. You will escalate customer requests in a timely manner when additional research or analysis is necessary. You will manage control through the transactions audit process.

You will be proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together. You will initiate and lead process improvement projects to release capacity for the incoming new processes.

This role requires a professional background in Human Resources, Business Administration or other related fields. You should have 0-3 years of experience within customer service and/or HR. You should be able to communicate effectively on phone and in email.

You should pay attention to details related to employee questions and data accuracy. You should show flexibility with staff scheduling and time zone differences. You should be proficient in MS Excel and Word.

You should be dedicated to your job, self-driven and independent. You should be analytical, result-oriented and have a structured way of working. You should have excellent interpersonal skills and a precise working method.

You should be technology-skilled and have a human-centric mindset. You should be able to learn quickly and take accountability for your work. You should be customer-focused and provide consistent, high-quality and professional customer service.

What we offer includes being part of a fully supportive, collaborative and dynamic team. We work in an environmentally friendly and well-equipped office in the XIII. district of Budapest. We have a hybrid working model with 4 office days required. We work in shifts from Monday to Friday, between 8/9 AM and 5/6 PM.

We offer learning opportunities in the field of HR and possibilities to explore other countries' HR processes and grow in your career by taking on new projects and tasks and developing within the People First Team.

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Your main activities will include:

• Ensuring the application of hygiene, safety, environmental, and working conditions rules
• Managing your unit's staff
• Developing communication, rigor, motivation, entrepreneurial spirit, involvement, and autonomous production teams
• Managing social relationships
• Conducting individual interviews with employees
• Evaluating and following up on employee skills and expressing annual needs for training to your hierarchical superior
• Recommending individual salary increases, promotions, and reclassifications to the Direction
• Organizing and ensuring production to meet client demands in terms of quantity, quality, and deadlines, while optimizing economic profitability

The ideal candidate should have a degree in engineering or a related field and at least 10 years of experience in a similar operational function in the automotive industry. Knowledge of project management, planning, and improvement methods is desirable.

Required skills include leadership, ability to take charge, implication, reactivity, decision-making, and good computer skills. Qualities required include leadership, ability to federate and promote teamwork, rigor, method, organization, good communication skills, result-oriented, ability to work in a team, autonomy, pragmatism, and pugnacity.

Additional benefits include a restaurant, 13th month, vacation premium, mutual insurance, and a comprehensive social security system offering various activities and discounts on leisure and travel.

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What you'll do

The candidate will enter a solid and structured company, with opportunities for growth and a stimulating, collaborative, and dynamic work environment, where the team works closely together to ensure maximum efficiency and mutual support.

• Manage the entire order cycle through the SAP system: receipt, insertion, and modification of orders, identification and management of priorities in order execution;
• Coordinate and support the Customer Service team, ensuring their motivation and performance;
• Insert customer records, manage returns, and handle any complaints;
• Respond promptly and efficiently to customer requests, providing information on order status and resolving any issues;
• Ensure administrative management of agent mandates and calculation of commissions;
• Interact with various company departments, as well as agents, area managers, and key account managers to ensure an optimal customer experience;

What you need

• Previous experience in the role in productive contexts;
• Experience and skills in managing resources and teams;
• Desired degree in economic or linguistic disciplines or equivalent preparation;
• Essential excellent knowledge of written and spoken English (professional level, tested in the interview);
• Good ability to work in a team and relate to external customers in a professional manner;
• Excellent knowledge of Microsoft Office, particularly Excel, and preferred knowledge of SAP or similar software;
• Completing the profile: listening skills, excellent relational skills, order, precision, problem-solving attitude, and result-oriented.

XML job scraping automation by YubHub