You will have regular contact with clients regarding their accounts, under the direction of a registered securities representative. You will enter orders for clients and open new client accounts at the direction of the registered representative.

The role requires a strong understanding of the brokerage and banking industry, trading operations, banking products, and HSI's (HSBC Securities Inc. USA) brokerage products. You will also need to have knowledge of relevant U.S. regulatory governance related to Anti Money Laundering, as well as local and Group compliance regulations.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. You will also have access to a competitive pay and benefits package, including a robust Wellness Hub, all in a welcoming and inclusive work environment.

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This is a full-time position based in Japan. The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.

You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

Your background & experience - 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders - Active listening skills to understand guest needs and provide personalized recommendations and assistance - Empathy and patience in dealing with customers, especially in high-pressure situations - Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency both English and Japanese

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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You'll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful.

This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in fintech relationship management.

You'll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale.

Responsibilities

• Serve as the first relationship contact for early-stage startups, ensuring an excellent onboarding and adoption experience.
• Help founders adopt Mercury's core suite.
• Execute playbooks that ensure consistent engagement across a large portfolio of startups.
• Surface scaling opportunities to senior RMs and partner with them on strategic accounts.
• Collaborate with internal teams (Sales, Partnerships, Product) to provide feedback and improve founder experience.

Requirements

• 2–4 years in fintech, customer success, early-stage banking, or startup-facing account management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Strong communication skills and responsiveness across Slack, email, and in-person events.
• Ability to manage a large book of accounts with automation and playbooks.
• A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.

Total Rewards Package

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Target New Hire Base Salary Ranges

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400 - $134,300
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500 - $120,900

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You'll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed and responsiveness of a high-growth organization while supporting a global community of agency owners and business leaders who rely on AI-driven systems to grow.

The Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will manage, triage, and refine all Slack messages across CS channels before they are delivered. You'll act as a communication bridge between executives, clients, and internal teams, ensuring all follow-ups and action items are completed without delay.

Responsibilities

• Manage, triage, and refine all Slack messages across CS channels before they are delivered.
• Act as a communication bridge between executives, clients, and internal teams.
• Ensure all follow-ups and action items are completed without delay.
• Draft, polish, and send messages on behalf of CS leadership when required.
• Maintain organization of tasks, reminders, and communication flows.
• Escalate urgent client concerns to the appropriate owner immediately.
• Uphold communication standards, tone guidelines, and best practices.
• Support Customer Success projects and administrative tasks as needed.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Why Join Us

• Remote flexibility – work from any location with reliable connectivity.
• High-impact exposure – work directly with senior leadership and core operational teams.
• Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.
• Innovative environment – join a fast-growing company built on speed, performance, and excellence.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale

XML job scraping automation by YubHub

You'll join a fast-scaling environment where agility, ownership, and excellence are core values. We operate with the speed and responsiveness of a high-growth organization while supporting a global community of agency owners and business leaders who rely on AI-driven systems to grow.

The Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will manage, triage, and refine all Slack messages across CS channels before they are delivered. You'll act as a communication bridge between executives, clients, and internal teams, ensuring all follow-ups and action items are completed without delay.

Responsibilities

• Manage, triage, and refine all Slack messages across CS channels before they are delivered.
• Act as a communication bridge between executives, clients, and internal teams.
• Ensure all follow-ups and action items are completed without delay.
• Draft, polish, and send messages on behalf of CS leadership when required.
• Maintain organization of tasks, reminders, and communication flows.
• Escalate urgent client concerns to the appropriate owner immediately.
• Uphold communication standards, tone guidelines, and best practices.
• Support Customer Success projects and administrative tasks as needed.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Why Join Us

• Remote flexibility – work from any location with reliable connectivity.
• High-impact exposure – work directly with senior leadership and core operational teams.
• Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.
• Innovative environment – join a fast-growing company built on speed, performance, and excellence.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale

XML job scraping automation by YubHub

About the Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will manage, triage, and refine all Slack communications between clients, executives, and internal teams; oversee all inbound/outbound messages; and create, edit, or rewrite messages as needed to ensure clarity, professionalism, and alignment with our brand standards.

Key Responsibilities

• Manage, triage, and proofread and refine messages on Slack, ensuring accuracy, professionalism, and clarity before sending to clients.
• Act as a communication bridge between executives, clients, and internal departments.
• Ensure follow-ups are completed promptly and nothing slips through the cracks.
• Draft, polish, and send messages on behalf of CS leadership when needed.
• Organize tasks, reminders, and action items for relevant teams.
• Escalate urgent client concerns to the appropriate owner.
• Maintain communication standards, tone guidelines, and best practices.
• Support ad hoc administrative tasks and Customer Success projects.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Why Join Us

• Remote flexibility – work from any location with reliable connectivity.
• High-impact exposure – work directly with senior leadership and core operational teams.
• Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.
• Innovative environment – join a fast-growing company built on speed, performance, and excellence.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale

XML job scraping automation by YubHub

You'll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed and responsiveness of a high-growth organization while supporting a global community of agency owners and business leaders who rely on AI-driven systems to grow.

In this role, you will support our Customer Success operations by managing, triaging, and refining all Slack communications between clients, executives, and internal teams. You'll maintain strict quality control over communication and ensure fast, accurate responses that protect client satisfaction and executive time.

Responsibilities

• Manage, triage, and refine messages on Slack, ensuring accuracy, professionalism, and clarity before sending to clients.
• Act as a communication bridge between executives, clients, and internal departments.
• Ensure follow-ups are completed promptly and nothing slips through the cracks.
• Draft, polish, and send messages on behalf of CS leadership when needed.
• Organize tasks, reminders, and action items for relevant teams.
• Escalate urgent client concerns to the appropriate owner.
• Maintain communication standards, tone guidelines, and best practices.
• Support ad hoc administrative tasks and Customer Success projects.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale

XML job scraping automation by YubHub

About the role

You'll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed and responsiveness of a high-growth organization while supporting a global community of agency owners and business leaders who rely on AI-driven systems to grow.

The Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will manage, triage, and refine all Slack messages across CS channels before they are delivered, act as a communication bridge between executives, clients, and internal teams, and ensure all follow-ups and action items are completed without delay.

Responsibilities

• Manage, triage, and refine all Slack messages across CS channels before they are delivered.
• Act as a communication bridge between executives, clients, and internal teams.
• Ensure all follow-ups and action items are completed without delay.
• Draft, polish, and send messages on behalf of CS leadership when required.
• Maintain organization of tasks, reminders, and communication flows.
• Escalate urgent client concerns to the appropriate owner immediately.
• Uphold communication standards, tone guidelines, and best practices.
• Support Customer Success projects and administrative tasks as needed.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Why Join Us

• Remote flexibility – work from any location with reliable connectivity.
• High-impact exposure – work directly with senior leadership and core operational teams.
• Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.
• Innovative environment – join a fast-growing company built on speed, performance, and excellence.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale

XML job scraping automation by YubHub

We're seeking a high-level Executive Assistant to support our Customer Success operations. As a key member of our team, you will play a critical role in managing and triaging all Slack communications between clients, executives, and internal teams.

Responsibilities

• Manage, triage, and proofread and refine messages on Slack, ensuring accuracy, professionalism, and clarity before sending to clients.
• Act as a communication bridge between executives, clients, and internal departments.
• Ensure follow-ups are completed promptly and nothing slips through the cracks.
• Draft, polish, and send messages on behalf of CS leadership when needed.
• Organize tasks, reminders, and action items for relevant teams.
• Escalate urgent client concerns to the appropriate owner.
• Maintain communication standards, tone guidelines, and best practices.
• Support ad hoc administrative tasks and Customer Success projects.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale

XML job scraping automation by YubHub

Responsibilities

• Design, build, and ship features for a consumer Windows application with a strong focus on usability, performance, reliability, and accessibility.
• Develop high-quality, maintainable, and well-tested code using modern Windows frameworks and tooling.
• Collaborate with Product, Design, and Data partners to translate customer needs into technical solutions.
• Participate in architecture and design reviews, contributing to decisions around scalability, responsiveness, and long-term maintainability.
• Instrument features with telemetry, analyze usage and reliability signals, and iterate based on data and customer feedback.
• Debug and resolve issues across the stack, including live-site and customer-reported problems.
• Contribute to engineering excellence through code reviews, test coverage, CI/CD practices, and operational readiness.

Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• Experience building and shipping production-quality applications or services.
• Solid understanding of data structures, algorithms, and object-oriented design.
• Experience working collaboratively in a team environment with clear communication and ownership.

Preferred Qualifications

• Experience building Windows applications using WinUI, WPF, UWP, or Windows SDKs.
• Familiarity with performance optimization, memory management, and responsiveness in desktop applications.
• Experience with telemetry, experimentation, and feature flighting in consumer products.
• Exposure to accessibility (a11y) standards and inclusive design principles.
• Experience with CI/CD pipelines, automated testing, and live-site monitoring.

What Success Looks Like

• Delivers polished, reliable features that improve customer satisfaction and engagement.
• Writes clean, testable code and proactively raises quality and maintainability bar.
• Demonstrates strong ownership—from design through deployment and support.
• Uses data and customer feedback to guide decisions and continuous improvement.
• Grows technical depth while positively influencing team engineering practices.

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Location

San Francisco

Employment Type

Full time

Location Type

On-site

Department

Research

Compensation

• $226K – $285K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

Our Robotics team is focused on unlocking general-purpose robotics and advancing toward AGI-level intelligence in dynamic, real-world environments. Working across the full model and systems stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the physical constraints of real-world systems to improve people’s lives.

About the Role

As a Supply Chain Manager, Material & Partner Management on the Robotics team, you will own the operational and business relationships that enable our manufacturing partners and critical suppliers to execute reliably across development builds and production ramps. You will serve as the primary interface to partners, guiding capacity planning, materials readiness, and delivery commitments to ensure builds can happen on schedule.

Responsibilities

• Partner Management & Operating Cadence

• Own end-to-end relationships with key manufacturing partners (CM/JDM/ODM) and critical suppliers, spanning executive alignment through regular operational execution

• Run joint business operation cadences: planning and capacity reviews, materials readiness checks, and QBRs, with clear owners, actions, and follow-through

• Serve as the business partner interface across Engineering, Quality, and Technical Ops to keep execution aligned and unblocked

• Build Planning & Material Readiness

• Drive build planning and materials readiness with partners by confirming capacity, long-lead coverage, promise dates, and readiness gates for program ramp

• Own partner-side material pipelining and readiness visibility, surfacing risks early and driving mitigation plans

• Performance Management, Escalations, and Issue Resolution

• Manage partner performance using scorecards and readiness metrics (delivery, quality, responsiveness, readiness health) and lead corrective actions when performance falls below bar

• Lead cross-functional escalation and issue resolution for build blockers (shortages, late parts, quality escapes), coordinating Engineering, Quality, and Technical Ops

• Drive durable closure on recurring issues by tightening processes, owners, and partner accountability mechanisms

• Build continuous improvement programs with partners to increase yield, reliability, documentation quality, and repeatable processes

• Commercial Ownership: SOWs, Contracts, and Business Operations

• Own the business relationship with major partners, including commercial alignment and ongoing operational management

• Develop Statements of Work (SOWs) and drive contract development and review in partnership with Legal

• Oversee partner business operations such as contracts, payments, and commercial commitments, ensuring alignment to build execution and materials readiness

You might thrive in this role if you:

• Have owned execution with CM/JDM/ODM partners and can drive materials readiness against build plans and ramps

• Are great at running partner cadences (readiness reviews, issue triage, QBRs) with clear owners and follow-through

• Can assess build schedules + receiving ladders, make a confident on-time call, and

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Seattle; San Francisco

Employment Type

Full time

Department

Applied AI

Compensation

• $325K – $385K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Monetization team is a new cross-functional group working across engineering, product, research, and design to build the foundational systems that will help OpenAI scale access to intelligence responsibly. Our mission is to develop user-first, privacy-preserving monetization products, including next-generation ads experiences that strengthen user trust, unlock economic opportunity, and support OpenAI’s long-term innovation.

Monetization plays a critical role in enabling OpenAI to continue pushing the boundaries of AI capabilities while ensuring the benefits of AGI are broadly shared. We believe monetization must be aligned with user value, uphold rigorous privacy and safety standards, and sustain a healthy ecosystem of developers and businesses.

This team operates in a greenfield environment and moves quickly through prototyping, experimentation, and iterative deployment. We partner closely with Product, Design, and Research to bring research breakthroughs into real-world systems at global scale.

About the Role

We’re looking for a Senior iOS Engineer to build the core mobile monetization experiences and iOS foundations that power how users sign up, manage their account, access family features, pay for services, and interact with monetized experiences safely and confidently across OpenAI’s mobile apps.

This is a 0→1, greenfield opportunity: you’ll help define the architecture, primitives, and reusable frameworks that product teams depend on to ship quickly while meeting the highest standards for security, reliability, privacy, and user trust. You’ll partner closely with backend, product, design, safety, and research to translate evolving requirements into high-quality iOS systems and experiences.

In this role, you will:

• Build and ship new monetization experiences on iOS, including purchase flows, subscription/plan management, and monetization-adjacent surfaces that showcase the power of AI.
• Design and maintain shared iOS frameworks and primitives for account, trust, and commerce flows used across OpenAI’s mobile apps (e.g., identity, entitlements, payments, policy-aware UX).
• Own complex client-side systems spanning UI, networking, local state, observability, and Apple platform integrations (StoreKit, Sign in with Apple, device security primitives, etc.).
• Optimize performance, reliability, and responsiveness for global-scale usage, including robust offline/poor-network handling and safe rollout strategies.
• Establish and evolve testing frameworks (unit, integration, snapshot/UI, and end-to-end) and refine architecture for long-term maintainability.
• Collaborate deeply with Product, Design, Research, and backend teams to translate ambiguous goals into durable systems and delightful experiences.
• Help uphold the highest levels of safety, privacy, fairness, and policy compliance across monetization experiences.
• Provide technical leadership through architectural reviews, mentoring, and setting engineering standards across iOS monetization foundations.

You might thrive in this role if you

• Have 4+ years of professional software engineering experience with significant iOS ownership.
• Have a proven track record shipping high-quality iOS apps in production for business-critical, reliability-sensitive systems.
• Are fluent in Swift and experienced with Apple’s ecosystem (Xcode, SwiftUI).
• Have owned complex mobile systems end-to-end (architecture, delivery, instrumentation, quality, and operations).
• Care deeply about performance, security, privacy, and user experience, especially in flows involving identity and payments.
• Thrive in 0→1 environments where systems, architecture, and user experiences must be defined from scratch.

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Microsoft AI are looking for a talented Senior Software Engineer at their Hyderabad office. This role sits at the heart of building and evolving a high-quality consumer-facing Windows application used by millions of users. You will work across the full product lifecycle (design, development, experimentation, and production) partnering closely with Product Managers, Designers, and Data Science teams to deliver intuitive, performant, and reliable Windows experiences.

About the Role

We are looking for a Senior Software Engineer to build and evolve a high-quality consumer-facing Windows application used by millions of users. You will work across the full product lifecycle (design, development, experimentation, and production) partnering closely with Product Managers, Designers, and Data Science teams to deliver intuitive, performant, and reliable Windows experiences. This role emphasizes strong engineering fundamentals, customer empathy, and ownership of end-to-end feature delivery in a fast-moving consumer environment.

Accountabilities

• Design, build, and ship features for a consumer Windows application with a strong focus on usability, performance, reliability, and accessibility.
• Develop high-quality, maintainable, and well-tested code using modern Windows frameworks and tooling.

The Candidate we're looking for

Experience:

• Bachelor’s Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Technical skills:

• Strong experience with system design, including requirements analysis, architecture decisions, and trade-off evaluation for production applications.
• Solid understanding of data structures, algorithms, and object-oriented design.

Personal attributes:

• Experience working collaboratively in a team environment with clear communication and ownership.

Benefits

• Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
• As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

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