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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_fdfef6df-396"},"title":"AI Solutions Engineer","description":"<p>About Pinterest:</p>\n<p>Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime.</p>\n<p>At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.</p>\n<p>Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work.</p>\n<p>Creating a career you love? It’s Possible.</p>\n<p>At Pinterest, AI isn&#39;t just a feature, it&#39;s a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that.</p>\n<p>To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.</p>\n<p>Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think.</p>\n<p>You can read more about our AI interview philosophy and how we use AI in our recruiting process here.</p>\n<p>We&#39;re building a new capability at Pinterest: embedding AI-native engineering directly inside our business functions. The AI Solutions Engineer will partner with teams across Marketing, Finance, Sales, HR, Legal, and other functions to surface high-value automation opportunities, then design and ship the AI-powered tools that bring those opportunities to life.</p>\n<p>This is a hands-on, mid-level software engineering role for someone who is equally comfortable reading a business process flowchart and writing production-grade Python.</p>\n<p>You&#39;ll work end-to-end , from discovery and scoping through prototyping, launch, and iteration , using the latest agentic frameworks, tool-calling patterns, and responsible AI practices.</p>\n<p>What you&#39;ll do:</p>\n<ul>\n<li>Discover and scope AI opportunities: Partner with internal teams across corporate functions to understand their workflows, pain points, and goals, and identify high‑value AI/automation opportunities.</li>\n<li>Map and improve business processes: document current workflows, identify bottlenecks, and propose AI‑enabled changes that deliver clear business outcomes (e.g., time or cost savings, improved quality or compliance).</li>\n<li>Design end-to-end AI solutions: Design and implement AI‑enabled tools and workflows that integrate with existing systems and data sources, and that are intuitive for non‑technical users.</li>\n<li>Build and ship production-quality software: Write clean, maintainable code and tests.</li>\n<li>Pilot, rollout, and drive adoption: Pilot, roll out, and drive adoption of solutions by working closely with end‑users, gathering feedback, and iterating based on real‑world usage.</li>\n<li>Champion for responsible AI: Ensure solutions follow privacy, security, and compliance expectations, especially when working with sensitive or regulated data.</li>\n<li>Build for reuse: Create and share reusable patterns, components, and documentation to make future AI/automation work faster and more consistent across teams.</li>\n<li>Accelerate Workflows with Generative AI and Automation: Leverage AI to accelerate execution (e.g., draft, prototype, outline), explore alternative solutions using AI (iterate, compare approaches), synthesize information with AI (summarize, distill key themes), automate repeatable work (documentation, reporting, QA checks)</li>\n</ul>\n<p>What we&#39;re looking for:</p>\n<p>We&#39;re looking for mid-level engineers who have already shipped something real with AI , and who can work as a peer with non-technical business partners, not just as an order-taker.</p>\n<p>Specifically, you bring:</p>\n<ul>\n<li>Software engineering foundation. A CS, Engineering, Data Science, or related degree (or equivalent experience), with demonstrated ability to build and operate production systems , backend services, internal tools, integrations, or data applications.</li>\n<li>Hands-on AI and automation delivery. You&#39;ve shipped AI-powered or automation-driven solutions in a real environment.</li>\n<li>Agentic AI literacy. You understand how modern agentic systems are constructed , the difference between local and remote agents, how MCP (Model Context Protocol) works, what Agent Skills and Hooks are for, and how A2A (Agent-to-Agent) coordination is structured.</li>\n<li>System design and architecture thinking. You can sketch a data flow, reason about integration points, evaluate trade-offs between approaches, and design for failure , including fallbacks, retry logic, timeouts, and human escalation paths.</li>\n<li>Data and security judgment. You understand data access controls, the risks of giving AI broad access to sensitive information, PII minimization, audit logging, and what responsible data handling looks like in an enterprise environment.</li>\n<li>Business function acumen. You can engage credibly with stakeholders in Marketing, Finance, Sales, HR, Legal, or Operations , understanding their workflows, KPIs, and constraints well enough to scope solutions that fit their real needs.</li>\n<li>Clear, collaborative communication. You can explain architecture trade-offs to a Finance Manager and debug a prompt failure with an engineer in the same afternoon.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience working embedded with or alongside corporate / G&amp;A functions (Finance, Legal, HR, Marketing, Sales Operations, or similar).</li>\n<li>Practical experience with agentic frameworks such as LangGraph, Claude Agent SDK, or comparable tooling.</li>\n<li>Familiarity with MCP server design , including building, deploying, and securing MCP-compliant tool servers.</li>\n<li>Experience designing and evaluating AI outputs at scale: eval sets, sampling pipelines, human-in-the-loop review queues, or A/B testing of AI-powered features.</li>\n<li>Exposure to responsible AI frameworks: data minimization, differential privacy concepts, model output auditing, or working in PII-sensitive / regulated domains.</li>\n<li>Experience with RAG (Retrieval-Augmented Generation) pipelines, vector databases, or enterprise search integrations.</li>\n<li>Familiarity with CI/CD for AI: prompt versioning, model version pinning, regression testing for LLM-powered features.</li>\n</ul>\n<p>Relocation Statement:</p>\n<p>This position is not eligible for relocation assistance.</p>\n<p>Visit our PinFlex page to learn more about our working model.</p>\n<p>In-Office Requirement Statement:</p>\n<p>This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.</p>\n<p>#LI-REMOTE #LI-KBF</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_fdfef6df-396","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Pinterest","sameAs":"https://www.pinterest.com/","logo":"https://logos.yubhub.co/pinterest.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/pinterest/jobs/7714127","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Software engineering foundation","Hands-on AI and automation delivery","Agentic AI literacy","System design and architecture thinking","Data and security judgment","Business function acumen","Clear, collaborative communication"],"x-skills-preferred":["Experience working embedded with or alongside corporate / G&A functions","Practical experience with agentic frameworks","Familiarity with MCP server design","Experience designing and evaluating AI outputs at scale","Exposure to responsible AI frameworks","Experience with RAG (Retrieval-Augmented Generation) pipelines","Familiarity with CI/CD for AI"],"datePosted":"2026-04-18T15:52:21.923Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, Seattle, WA, US; Remote, US"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Software engineering foundation, Hands-on AI and automation delivery, Agentic AI literacy, System design and architecture thinking, Data and security judgment, Business function acumen, Clear, collaborative communication, Experience working embedded with or alongside corporate / G&A functions, Practical experience with agentic frameworks, Familiarity with MCP server design, Experience designing and evaluating AI outputs at scale, Exposure to responsible AI frameworks, Experience with RAG (Retrieval-Augmented Generation) pipelines, Familiarity with CI/CD for AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_18c5b2e6-f69"},"title":"FBS Operations Analyst II - CMS & Messaging/Martech","description":"<p><strong>Role Description</strong></p>\n<p>You will operate at the intersection of digital operations, customer experience, and AI-powered transformation. This role helps drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4-6 years, 2+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. 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Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Content Management Systems</li>\n<li>Messaging Platforms</li>\n<li>Workflow optimization</li>\n<li>Hyper-personalization</li>\n<li>Data-integrity &amp; troubleshooting</li>\n<li>Performance reporting</li>\n<li>Agile</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_18c5b2e6-f69","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/jzRGy7NsiN8THFCo27JNdX/hybrid-fbs-operations-analyst-ii---cms-%26-messaging%2Fmartech-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Content Management Systems","Messaging Platforms","Workflow optimization","Hyper-personalization","Data-integrity & troubleshooting","Performance reporting","Agile","Stakeholder communication"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Power BI"],"datePosted":"2026-03-09T17:04:14.445Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Content Management Systems, Messaging Platforms, Workflow optimization, Hyper-personalization, Data-integrity & troubleshooting, Performance reporting, Agile, Stakeholder communication, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_edeb89b0-522"},"title":"FBS Senior Operations Analyst","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing ( A/B Testing )</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_edeb89b0-522","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/wewvUzCGbhKW8iLjEf3k3X/hybrid-fbs-senior-operations-analyst-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","Machine Learning","Automation","Predictive Analytics","GenAI","Intelligent Routing","Automated Troubleshooting","A/B Testing","Multivariate Testing","Personalization","Digital Workflow Optimization","Stakeholder Collaboration","Agile","Tableau","Microsoft Excel","Microsoft Office","PowerPoint","Qualtrics","Fullstory","Mixpanel","Jira","Rally","Contact Center","CMS","Power BI"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Human-centered AI"],"datePosted":"2026-03-09T17:03:13.041Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI, Machine Learning, Automation, Predictive Analytics, GenAI, Intelligent Routing, Automated Troubleshooting, A/B Testing, Multivariate Testing, Personalization, Digital Workflow Optimization, Stakeholder Collaboration, Agile, Tableau, Microsoft Excel, Microsoft Office, PowerPoint, Qualtrics, Fullstory, Mixpanel, Jira, Rally, Contact Center, CMS, Power BI, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Human-centered AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_62a20ab2-724"},"title":"FBS Operations Analyst II - CMS & Messaging/Martech","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. 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Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Content Management Systems</li>\n<li>Messaging Platforms</li>\n<li>Workflow optimization</li>\n<li>Hyper-personalization</li>\n<li>Data-integrity &amp; troubleshooting</li>\n<li>Performance reporting</li>\n<li>Agile</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_62a20ab2-724","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/iVT16xRM5gZjm4d8CizJJa/hybrid-fbs-operations-analyst-ii---cms-%26-messaging%2Fmartech-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Content Management Systems","Messaging Platforms","Workflow optimization","Hyper-personalization","Data-integrity & troubleshooting","Performance reporting","Agile","Stakeholder communication"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Jira","Rally","Contact center","CMS tools","Power BI"],"datePosted":"2026-03-09T17:02:46.209Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Content Management Systems, Messaging Platforms, Workflow optimization, Hyper-personalization, Data-integrity & troubleshooting, Performance reporting, Agile, Stakeholder communication, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Jira, Rally, Contact center, CMS tools, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3e70468c-037"},"title":"FBS Operations Analyst III","description":"<p>You will be working in the CAS (Customer Agent Solutions) Digital Service Operations team, which manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross-functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives.</p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p>As a Digital Product Operations Manager, you will:</p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p>Experience &amp; Education Requirements:</p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p>Other Critical Skills:</p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p>Software / Tool Skills:</p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3e70468c-037","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/ugycqzH2JyNDUqLnMufswg/hybrid-fbs-operations-analyst-iii-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["CX Operations","Audit & Governance","Data Analysis","Insights & Predictive Analytics","Root Cause Analysis","Digital recommendations","Competitive Analysis","Personalization","Agile framework"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Tableau","Microsoft Excel","Microsoft Office","Jira","Rally","Contact center","CMS tools","Power BI"],"datePosted":"2026-03-09T17:01:36.767Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"CX Operations, Audit & Governance, Data Analysis, Insights & Predictive Analytics, Root Cause Analysis, Digital recommendations, Competitive Analysis, Personalization, Agile framework, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Tableau, Microsoft Excel, Microsoft Office, Jira, Rally, Contact center, CMS tools, Power BI"}]}