AI Success Engineer, Government · OpenAI

Fri, 06 Mar 2026 18:37:01 GMT
Engineering

OpenAI · Washington, DC · $186K – $265.5K · hybrid

AI Success Engineer, Government

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

In this role, you will:

Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation

Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them

Identify and validate use cases by embedding with customer teams to understand workflows and pain points

Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting

Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work

Deep, hands-on operational knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behaviour, limitations, techn