This role sits at the intersection of Support, RevOps, and Product, and will focus on optimizing workflows, automating reporting, and integrating customer health data into our broader GTM systems.

Key responsibilities include designing and documenting scalable support processes, developing analytics and dashboards to measure customer health, partnering with our GTM Systems team to integrate Pylon data with Salesforce, Slack, and other GTM systems, and collaborating cross-functionally with Finance and RevOps to link support performance to retention, expansion, and consumption growth.

The ideal candidate will have experience with Salesforce and customer support platforms, be comfortable creating and interpreting reports to track performance and identify improvement areas, and be able to work with technical, operational, and relationship-focused stakeholders.

As Temporal scales, you'll help shape the systems and insights that power our post-sales experience, partnering with Technical Services leadership (Support, Professional Services, and possible new roles) to ensure our operations fuel both customer success and revenue growth.

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A defining feature of this role is serving as the single point of contact to our leadership for our executive-level customer programs. You will work closely with the office of our Chief Commercial Officer and Sales leadership to represent what we are asking of our top customers, what they are getting from us, and what they are telling us , with workstreams and a team behind you. You will also be the standing voice of these customers inside Anthropic, ensuring their priorities are understood by Product, GTM, and company leadership.

Responsibilities:

• Build the Customer Programs function: define the strategy, hire the team, establish the operating model with PMM, Strategic Events, Solutions, ABM, and Sales leadership.

• Serve as the single accountable owner to the CCO and Sales leadership for Customer Advisory Boards and executive customer engagement.

• Own the governed strategic-account audience: the named list of executives and decision-makers across our lighthouse accounts that every high-touch program draws from, maintained in partnership with sales leadership.

• Design and run the portfolio of high-touch customer programs end to end: CAB charter and membership, EBC intake and programming, early access customer selection and feedback loops, co-marketing fund deployment, and the customer reference and speaker bench.

• Act as the voice of strategic customers inside Anthropic , bring their priorities and feedback into Product, GTM, and leadership forums, and make sure the company treats supporting them as a priority.

• Coordinate the asks we make of top customers across the company so that no executive is over-approached and every engagement is intentional.

• Own reporting on account coverage, engagement depth, and program-influenced expansion to Sales and Marketing leadership; build toward an incrementality view over time.

• Partner cross-functionally on execution , this team is the single-threaded owner of these programs (audience, programming, customer and Sales comms) and orchestrates specialists for content and production. Over time, this includes partnering with Brand on the executive hospitality standard, and how Anthropic shows up when we host our most important customers.

You may be a good fit if you have:

• 10+ years in B2B enterprise marketing, customer marketing, or executive programs, including 4+ years leading a team.

• Built or significantly scaled an executive customer programs function (CABs, EBCs, executive sponsor programs, customer advocacy) at a high-growth enterprise technology company.

• A track record of being the trusted marketing counterpart to a CRO/CCO and enterprise Sales leadership , you have been the one person in the room representing customer programs to the head of the commercial org.

• Demonstrated executive presence with Fortune 500 C-suite and VP-level customers; you have personally recruited, hosted, and maintained CAB-level relationships.

• Experience designing programs from an audience-first model: starting with a named-account list and building format, content, and cadence to it, rather than filling seats for pre-built events.

• Strong cross-functional operating skills , you can define remits with adjacent teams (product marketing, events, solutions, field) and hold the line on them without friction becoming the story.

• Comfort owning a number: you have reported on coverage, engagement, and influenced pipeline/expansion and can stand behind the methodology.

• Clear written and verbal communication; you can brief an executive in three bullets and write the memo behind it.

• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

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This is a unique opportunity to have a strategic impact on the development of Mistral's procurement function. You will build and implement procurement processes from the ground up, harmonizing workflows and tools (including a P2P system) while optimizing our negotiations with indirect providers (SaaS, professional services, facilities, etc.).

As an integral part of the early stages of building the Finance team, you will contribute to its long-term success and help define the future of procurement at Mistral.

Responsibilities

• Strategic Sourcing: Develop and implement procurement strategies that align with the organization's culture and goals to ensure efficient sourcing of goods and services, including for compliance and budget management purposes.

• P2P Implementation: Lead the end-to-end implementation of a Procure-to-Pay (P2P) tool, from scoping to rollout, to streamline procurement workflows and improve visibility.

• Supplier Management: Build and maintain strong relationships with the most strategic suppliers, negotiate contracts, and manage supplier performance to ensure quality and reliability.

• Risk Management: Have a strong focus on business continuity. Identify and mitigate risks associated with the supply chain, including financial, operational, and reputational risks.

• Stakeholder Engagement and process improvement: Collaborate with internal stakeholders to understand their needs and ensure that procurement activities support their objectives. Continuously review and improve procurement processes to enhance best practices, efficiency, reduce waste, and drive innovation, including by providing guidance and training to enhance procurement skills across the board.

• Reporting and Analytics: Provide regular reports and analytics on procurement activities, spending, and performance to support decision-making

Requirements

• Builder (8+ years of experience): You have designed and implemented procurement processes from scratch, ideally in tech scale-ups or high-growth environments. Experience with full-cycle P2P tool deployment (e.g., Coupa, Jaggaer) is a must.

• Seasoned Negotiator: Proven track record of reducing costs and closing multi-million-dollar deals with monopolistic or complex vendors. You combine grit with creativity to find win-win solutions.

• Large Provider Expert: Experience managing global suppliers (e.g., AWS, Salesforce, Workday) and navigating asymmetric power dynamics in negotiations.

• Great Business Partner A strong communicator who balances assertiveness with empathy. You listen, influence, and deliver, earning trust from stakeholders.

• Strategic Purchaser You look beyond cost savings, understanding vendor interdependencies to create smart, aligned strategies.

What we offer

• Competitive cash salary and equity

• Daily lunch vouchers: Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company

• Sport: Enjoy discounted access to gyms and fitness studios through our Wellpass partnership

• Transportation: Monthly contribution to a mobility pass via Betterway

• Health: Full health insurance for you and your family

• Parental: Generous parental leave policy

• Visa sponsorship

• Coaching: We offer BetterUp coaching on a voluntary basis

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Duties and Responsibilities

Social Media & Content Management (30-60%)

• Develop and execute the social media strategy across platforms in China (e.g., WeChat, Weibo, Douyin) to increase brand awareness and engagement.
• Create, curate, and publish engaging content (graphics, video, text) tailored for both B2B and B2C audiences.
• Manage community interactions, respond to comments and messages, and foster a positive online community.

Marketing Events & Campaigns (5%)

• Plan, coordinate, and execute online and offline marketing events, including webinars, trade shows, partner showcases, and community tournaments.
• Support the development of integrated marketing campaigns to promote company services, products, and new initiatives.
• Manage event logistics, promotion, and post-event follow-up to maximize lead generation and ROI.

Reporting & Analytics (5%)

• Monitor, track, and analyze the performance of marketing campaigns and social media channels using analytics tools.
• Generate regular reports on KPIs (e.g., engagement rates, lead generation, conversion rates, ROI) to provide actionable insights and inform future strategy.
• Present findings and recommendations to the management team.

New Business Sector Support (30-60%)

• Conduct market research and analysis to identify opportunities and trends for new business sectors.
• Apply marketing expertise to develop go-to-market strategies, target audience profiles, and initial branding for new ventures.
• Collaborate with the business development and leadership teams to create marketing materials and pitches for new potential service lines or products.
• Execution for delivery of potentially one or more of the new business sectors

Represent the region for Global Marketing and Brand Alignment

• Work with the global marketing, branding, and social media teams for alignment and execution of global campaigns.

Requirements

• Bachelor’s degree with relevant working experience.
• Proven hands-on experience managing social media channels and running marketing events.
• Strong analytical skills and experience with reporting tools (e.g., Google Analytics, Baidu analytics, social media insights etc.).
• Excellent written and verbal communication skills in English and Mandarin.
• A creative, proactive, and entrepreneurial mindset.

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Duties and Responsibilities

Social Media & Content Management (30-60%)

Develop and execute the social media strategy across platforms in China (e.g., WeChat, Weibo, Douyin) to increase brand awareness and engagement. Create, curate, and publish engaging content (graphics, video, text) tailored for both B2B and B2C audiences. Manage community interactions, respond to comments and messages, and foster a positive online community.

Marketing Events & Campaigns (5%)

Plan, coordinate, and execute online and offline marketing events, including webinars, trade shows, partner showcases, and community tournaments. Support the development of integrated marketing campaigns to promote company services, products, and new initiatives. Manage event logistics, promotion, and post-event follow-up to maximize lead generation and ROI.

Reporting & Analytics (5%)

Monitor, track, and analyze the performance of marketing campaigns and social media channels using analytics tools. Generate regular reports on KPIs (e.g., engagement rates, lead generation, conversion rates, ROI) to provide actionable insights and inform future strategy. Present findings and recommendations to the management team.

New Business Sector Support (30-60%)

Conduct market research and analysis to identify opportunities and trends for new business sectors. Apply marketing expertise to develop go-to-market strategies, target audience profiles, and initial branding for new ventures. Collaborate with the business development and leadership teams to create marketing materials and pitches for new potential service lines or products. Execution for delivery of potentially one or more of the new business sectors.

Represent the region for Global Marketing and Brand Alignment

Work with the global marketing, branding, and social media teams for alignment and execution of global campaigns.

Requirements

• Bachelor’s degree with relevant working experience.
• Proven hands-on experience managing social media channels and running marketing events.
• Strong analytical skills and experience with reporting tools (e.g., Google Analytics, Baidu analytics, social media insights etc.).
• Excellent written and verbal communication skills in English and Mandarin.
• A creative, proactive, and entrepreneurial mindset.
• Passion for and experience in games.
• Experience in games marketing or games media a big plus.
• Good knowledge in game publishing.
• Experience marketing in both B2B and B2C models.
• Experience with graphic design (e.g., Adobe Creative Suite, Canva) and video editing tools.

Benefits

Base salary, Bonus, Social insurance and housing funds, medical check-up/ additional medical insurance, EAP Program.

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Your Impact

• Manage innovative and engaging social media campaigns
• Ideate social media content buckets and creative
• Post content to all social media channels
• Facilitate community management on all social media channels
• Build out content calendars and create a timeline for each campaign
• Write creative copy and adjust voice/tone as needed
• Administer reporting and analytics

Requirements

• Experience working within the social media space, preferably within an agency environment
• Experience working across social campaigns in entertainment or TV
• Ability to juggle multiple tasks and still meet deadlines
• Strong copywriting skills
• Excellent interpersonal and client communication/presentation skills
• Ability to collaborate and work as part of a team

Benefits

• Salary: $19,000-27,000 MXN Monthly (based on experience)
• Law Benefits
• 2 days off
• Medical expenses insurance after 3 months of employment
• Saving funds after 3 months of employment
• Grocery tickets after 3 months of employment

Our company culture is casual, fun, and empowering. There is a lot of room for growth in this role! That’s right, no glass ceiling and room to learn.

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