Your responsibilities will include:

• Serving as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learning our customers' business, gaining insights into their strategies, goals, and challenges, through the lens of identity
• Building and nurturing long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conducting quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conducting ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitoring customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborating with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analysing trends, identifying areas for improvement, and taking action to optimise customer outcomes
• Acting as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Representing the voice of the customer, ensuring their needs and feedback shape the company's approach

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.

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You will work with HR professionals, engineers, data scientists, and leadership stakeholders to define project scope, goals, timelines, and resource requirements.

Key responsibilities:

• Work with your team to organise and optimise a portfolio of HR software & data projects, including migrations to new systems and applying new AI techniques to tools & data.
• Act as the system owner and domain expert for GDM's HR tooling & people data stack; understand how tools connect to each other, how they interact with Google systems, and how their data is used downstream.
• Develop, maintain, and improve reporting & dashboards based on HR system data
• Produce user guides, process documentation, and other forms of educational resources.
• Collaborate with teams across both GDM and Google to ensure that GDM's People & Culture priorities are effectively translated into delivery plans, and available resources are used on the most important problems
• Work with your team on all required elements of end-to-end project planning and delivery, using your knowledge of project methodologies including tools and techniques such as stand ups, retrospectives, agile boards, project plans etc
• Clarify, communicate, and drive decisions where tradeoffs are necessary between HR process priorities and HR tooling & data options.
• Effectively translate technical information to non-technical audiences, ensuring clarity and alignment
• Work effectively across international teams and various stakeholders.
• Track progress, maintain up to date information and relevant technical documentation, anticipate and propose solutions to issues and risks
• Troubleshoot and resolve technical challenges, making sound decisions that balance feasibility and project timelines.
• Critically evaluate technical proposals, understanding the trade-offs between different approaches, and weigh in on the viability of solutions
• Demonstrate a curious mindset and a commitment to learning and understanding your team's technical field, and your broader understanding of AI

Requirements:

• Passionate about AI & proactive about learning and acquiring knowledge to enhance your domain knowledge
• Strong technical understanding of HR tools & systems, including experience with platform migrations
• Thrive in collaborative environments, bridging the gap between engineers and stakeholders, ensuring everyone is working towards a shared vision
• Introductory understanding of SQL, dashboarding, and generating reports from raw data
• Comfortable in a fast-paced, ambiguous environment, taking ownership and driving projects independently
• Flexible, adaptable and highly responsive to the needs of the project, team and wider group
• Strong communication skills, ability to develop meaningful relationships with key stakeholders and leverage these to influence action and outcomes, ensuring alignment between technical teams and business stakeholders
• Natural problem-solver, readily identifying the root causes of technical challenges to implement elegant solutions
• Ability and curiosity to use AI tools practically and effectively in your work, with a recognition and awareness of AI's responsible use, risks, and limitations
• BS degree in Computer Science, Engineering, or related technical field
• Knowledge of Software Development Lifecycles
• Product Management experience (direct or partnering closely)

At Google DeepMind, we value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. We are committed to equal employment opportunity regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy, or related condition (including breastfeeding) or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

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