About Dialpad ---------------- Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
\nMore than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
\nWe’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
\nVisit dialpad.com to learn more.
\nBeing a Dialer --------------- AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
\nWe believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
\nWe look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.
\nWe seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
\nYour role -------- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services.
\nYou will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions.
\nYou will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.
\nIn this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.
\nThis position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.
\nWhat you’ll do ------------
\nWhat you’ll bring --------------
\nBackend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
\nFor exceptional talent based in British Columbia, Canada the target base salary range for this position is $150,500-$175,250 CAD.
\nWhy Join Dialpad ---------------
\nWe believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.
\nWe have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
\nOur exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
\nDon’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
\nDialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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