This is an in-office role preferably based in NYC. You will report directly to the BSA/AML Program Lead.

As a Senior SAR Program Manager, you will lead the design, implementation, and continuous improvement of the end-to-end SAR program, including investigation workflows, quality assurance, filing processes, and escalation protocols.

You will apply hands-on experience in financial crimes investigations to build and refine SAR investigation operational procedures that align with BSA/AML, OFAC, and other applicable regulations and industry best practices.

Responsibilities include:

• Design and optimize compliance case review and SAR investigation operational procedures to ensure regulatory compliance, consistency, and efficiency.

• Continuously review SAR and monitoring processes; recommend and implement enhancements to improve efficiency, reduce false positives, strengthen detection of suspicious activity, and elevate overall program effectiveness.

• Demonstrate deep regulatory knowledge of BSA/AML/OFAC, combined with strong process and systems design, communication, and data analytics skills.

• Build tactical and scalable solutions for SAR investigation teams to manage high-volume compliance tasks and associated risks.

• Draft and maintain all relevant SAR program documentation, policies, procedures, and training materials in accordance with regulatory updates, new product launches, and Compliance team standards.

• Collaborate cross-functionally to develop and track key health metrics for the SAR program; analyze trends and patterns in investigations; and produce monthly metrics and reports for presentation to leadership and various forums.

Basic qualifications include:

• 7+ years of progressive experience in financial crimes compliance, with direct, hands-on experience conducting and/or leading FinCrimes investigations.

• Proven track record as a SAR Program Manager or in a senior SAR investigations leadership role, including designing and managing SAR processes from intake through filing.

• Deep expertise in SAR investigation processes, regulatory requirements (BSA, AML, OFAC), and industry best practices.

• Analytical and metrics-driven mindset with the ability to anticipate problems and develop complete, practical solutions.

• Strong collaborator who works effectively with cross-functional teams and stakeholders at all levels of seniority.

Preferred qualifications include:

• Direct experience managing or supporting 504 NYDFS requirements.

• Background in money transfer, fintech, payments, or regulated financial services environments.

• Nice to have: CAMS or other relevant industry certifications (e.g., CFE, CRCM).

• Nice to have: Basic SQL skills or experience working with transaction monitoring / case management systems.

Compensation and benefits include a base salary of $148,000-222,000 USD, plus equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

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This is a senior individual contributor role responsible for end-to-end infrastructure ownership , spanning on-premises systems, cloud platforms, endpoint environments, identity services, and local engineering support.

The Staff Systems Administrator operates with significant independence, defining priorities, executing improvements, and ensuring operational resilience with minimal oversight.

This role requires a self-starter who can design, implement, support, and continuously improve infrastructure in a secure, performance-driven environment while also maintaining hands-on ownership of end-user systems and service delivery.

You will function as the accountable infrastructure lead for your environment, ensuring it remains secure, compliant, scalable, and highly available , while continuing to deliver responsive support to engineering and business teams.

Infrastructure Ownership (On-Prem & Cloud):

• Own and operate on-premises and cloud infrastructure, including servers, virtualization, storage, identity platforms, and core enterprise services.

• Administer Azure/AWS environments, ensuring availability, performance, monitoring, backup, and disaster recovery readiness.

• Maintain secure system configurations, patching, vulnerability remediation, and infrastructure hardening.

• Operate effectively within a controlled, security-sensitive environment with segmented systems and defined access boundaries.

• Identify risks and independently drive modernization, scalability, and resilience improvements.

Identity, Security & Operational Excellence:

• Administer Active Directory and Entra ID (Azure AD), enforcing role-based access and secure configuration standards.

• Ensure compliance with internal controls, documentation requirements, and audit readiness expectations.

• Own IT asset lifecycle management, vendor coordination, licensing oversight, and operational reporting.

• Contribute infrastructure patterns and operational standards that can scale across similar environments.

End-User & Engineering Support:

• Provide hands-on support across Windows, macOS, and Linux endpoints, including advanced troubleshooting and escalation management.

• Lead onboarding and offboarding processes, including device provisioning, access configuration, and endpoint compliance validation.

• Support engineering systems, lab environments, and secure connectivity needs.

• Remove operational IT friction so engineers and business teams remain focused on mission delivery.

Required qualifications:

• 12+ years of experience in systems administration, enterprise IT operations, or infrastructure engineering.

• Demonstrated experience independently owning and operating IT infrastructure in complex environments.

• Strong hands-on expertise across:

• Windows, macOS, and Linux systems

• Server administration and virtualization

• Cloud platforms (Azure and/or AWS)

• Identity platforms (Active Directory, Azure AD / Entra ID)

• Experience managing infrastructure in segmented, regulated, or security-sensitive environments.

• Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewall concepts).

• Experience with endpoint management platforms (Intune, Jamf, or equivalent).

• Experience implementing backup, disaster recovery, and monitoring solutions.

• Strong documentation discipline and operational rigor.

• Proven ability to work with minimal supervision and drive outcomes independently.

Preferred qualifications:

• Experience supporting engineering, R&D, or defense-oriented teams.

• Experience operating in startup or high-growth environments.

• Familiarity with DevOps tooling (Azure DevOps, GitHub, CI/CD environments).

• Scripting or automation experience (PowerShell, Bash, Python).

• Experience supporting air-gapped or isolated infrastructure environments.

• ITIL knowledge or certifications.

• Relevant industry certifications (Microsoft, AWS, VMware, CompTIA, etc.).

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