As a Director of Strategic Accounts, you will be responsible for generating opportunities to position the Tanium platform within an assigned territory and/or accounts. You'll be equally as comfortable with the CIO, CISO or VP Ops as you would hosting a room of Red Team members; from talking business benefits to bits and bytes.
\nThe successful DSA drives a superior customer experience by delivering technology solutions tailored to customer needs and is able to exceed their assigned quota.
\nKey responsibilities include: Articulating the value of the Tanium platform to decision makers and expertly managing the complex sales cycle Nurturing and developing relationships within the assigned territory and/or accounts, presenting to the C-suite the value of the Tanium platform Working with the Partner and Marketing teams to define and support prospecting and sales efforts within assigned territory and/or accounts Generating appropriate sales development activity to ensure healthy pipeline management Accurately forecasting, maintaining excellent SFDC hygiene Conducting online webinars or in-person presentations to generate qualified leads Travel as needed
\nWe're looking for someone with significant enterprise software sales experience, generating and closing large & complex software transactions with the biggest customers in the region. A strong team mentality is essential, as selling is a team sport at Tanium, where managing and using virtual resources to tackle large and complex sales cycles is a must-have skill.
\nThe ideal candidate will have a proven track record of exceeding quota, experience calling on and presenting to C-Suite level contacts, and background building and cultivating relationships with partner ecosystems to bring a partner-centric go-to-market approach to our customers.
\nExcellent communication and presentation skills are required, as well as the ability to evangelize and build new business opportunities within an assigned territory and/or accounts.
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\nAs the Customer Operation Manager at Kody, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment.
\nKey Responsibilities
\nClient Support
\nAct as the primary liaison for customer inquiries, delivering timely and accurate responses.
\nIssue Management
\nInvestigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.
\nOnboarding Enablement
\nLead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.
\nTraining & Enablement
\nConduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.
\nDocumentation & Analytics
\nKeep detailed records of client interactions—including inquiries, solutions, and feedback—and produce reports on customer activity and trends to drive insights and process improvements.
\nRelationship Development
\nBuild and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.
\nProcess Optimization
\nCollaborate with cross-functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.
\nCompliance & Risk Oversight
\nEnsure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.
\nIndustry Engagement
\nStay active within the payments industry, build contacts and create opportunities that support future growth.
\nRequirements
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