{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/regulated-technology-environments"},"x-facet":{"type":"skill","slug":"regulated-technology-environments","display":"Regulated Technology Environments","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. 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Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.</p>\n<p><strong>About the Team</strong></p>\n<p>The Support Programs team is responsible for creating and executing strategies to optimize our users’ experience not only with Support, but with how they experience our Products.</p>\n<p><strong>What You’ll Do</strong></p>\n<p>As a Strategic Program Manager for Support, you will drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them. Your focus areas will span user-facing lines of business such as Support, Product, and internally-focused lines of business. You will collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives, and will play a crucial role in ensuring that the team is equipped with the resources and tools necessary to deliver exceptional support.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization</li>\n<li>Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans</li>\n<li>Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders</li>\n</ul>\n<p><strong>Who You Are</strong></p>\n<p>We&#39;re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p>\n<p><strong>Minimum Requirements</strong></p>\n<ul>\n<li>7+ years of experience in strategy and operations, consulting, and/or program management</li>\n<li>Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment</li>\n<li>Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact</li>\n<li>Robust critical thinking and analytical skills, with the ability to derive strategic insights from data</li>\n<li>Excellent written and verbal communication skills, with the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales</li>\n<li>Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal</li>\n<li>Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms</li>\n<li>An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike</li>\n<li>An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)</li>\n<li>Experience in fintech, financial services, payments, or regulated technology environments</li>\n<li>Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points</li>\n<li>Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_aa1b0ad9-2d5","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Stripe","sameAs":"https://stripe.com/","logo":"https://logos.yubhub.co/stripe.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/stripe/jobs/7822560","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["strategy and operations","consulting","program management","critical thinking","analytical skills","data analysis","SQL","Looker","Power BI","Tableau"],"x-skills-preferred":["customer-facing roles","fintech","financial services","payments","regulated technology environments"],"datePosted":"2026-04-24T12:04:01.960Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, US"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Technology","skills":"strategy and operations, consulting, program management, critical thinking, analytical skills, data analysis, SQL, Looker, Power BI, Tableau, customer-facing roles, fintech, financial services, payments, regulated technology environments"}]}