Key responsibilities include:

• Managing patient flow: Facilitating transitions between reception, exam rooms, and check-out, ensuring seamless care.
• Assisting with clinical tasks: Taking vitals, gathering patient history, triaging, and assisting with clinical procedures.
• Supporting patient follow-up: Ensuring records are updated, reviewing test results with providers, and communicating with patients as needed.
• Coordinating care: Managing patient medication prior authorisations, and assisting with outgoing referrals and scheduling.
• Performing administrative tasks: Supporting scheduling, patient check-in/out, insurance verification, and other administrative needs when needed.
• Collaborating with the care team: Working closely with both clinical and front-desk staff to maintain smooth operations.
• Maintaining exam rooms: Ensuring supplies are stocked, and rooms are ready for patient care.
• Providing compassionate care: Adhering to knownwell's mission of providing inclusive, non-judgmental care to all patients, regardless of size, background, or health status.

Requirements include:

• High school diploma or equivalent; Medical Assistant certification preferred.
• At least 1-2 years of experience in a healthcare setting, preferably in primary care, specialty care, metabolic health, or weight management.
• Experience with prior authorisations and referrals is a strong plus.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with electronic medical records (EMR) systems (Athena experience preferred).
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• A team player with a passion for inclusive, compassionate care.

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