The Activity Manager takes ownership of a consistent product delivery, ensuring each guest interaction meets or exceeds brand standards for the guest experience. They lead the delivery and hosting of all activity programs in alignment with the Cruise Director, emceeing activity events to the elevated standards of PCL. They champion the Service Excellence philosophy and First Contact Resolution, log service recovery interactions and Guest Experience Moments (GEMS) in the Service Excellence platform, and regularly meet with Activity Staff to collect feedback on guest experience.

In collaboration with the Cruise Director, they ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule. They maintain organized and thorough records of all safety and maintenance-related items for areas of responsibility, and ensure all Activity Staff are trained and fully understand protocols.

The Activity Manager identifies and implements the most efficient guest flow throughout all activity and entertainment venues, adjusting and pivoting whenever necessary to continually optimize efficiency and guest experience. They also observe and support the Cruise Director at events to ensure an engaging, entertaining, and informative execution in their absence.

The Activity Manager collaborates with all accountable parties to ensure activity venues are safe to operate and in good working order. They audit and inspect all recreation spaces and attractions, maintain compliance with all internal and external regulations and policies, and promptly create Service Orders in AIMS to remedy any damaged equipment. They ensure all areas are staffed with a safe number of appropriately trained team members and know Activity Staff's role descriptions and deliver them to all team members.

The Activity Manager uses the Performance Partnership System to create a supportive environment that fosters trust with direct reports and assists them in continuous growth throughout their contract. They meet individually with direct reports to build trust and establish effective relationships, work with them to develop personal and professional development goals, provide feedback and training, log thorough Journal Notes for Activity Staff, identify top performers, conduct regular team meetings, lead weekly training sessions, maintain an accurate inventory of equipment and supplies, monitor the Activity Team, ensure compliance with HESS-MS and company regulations, and perform emergency duties as directed by the ship's Emergency Response Plan.

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Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes an impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand.

This internship offers a great opportunity to gain hands-on hiring experience in a team that champions unbiased hiring practices, quality of hire and is all about creating standout candidate experiences.

Here’s what you’ll learn:

• Recruitment and selection. You will learn the steps of an end-to-end unbiased recruitment process, including participation in strategy meetings, CV screening, structured interviewing and assessment, and offer and contract creation stages.

• Job marketing and sourcing. You will learn how to write inclusive and compelling job ads, advertise in relevant platforms and channels, and use sourcing to proactively reach specific talent.

• Data and metrics. You will get familiar with recruitment metrics, how to analyze data, and how to draw insights for continuous improvement.

• Employer branding. You will learn the meaning of internal and external employer brand, why it matters, and how to create authentic stories that reflect our company values and purpose.

• Project management. You will learn and contribute to a small improvement project end-to-end with coaching and support from your manager, including planning, stakeholder mapping, and roll-out.

• Stakeholder management. You will get to practice how to communicate updates and manage expectations of hiring managers and panels throughout the hiring process.

Here’s what you’ll do:

• Run our internship recruitment and selection process for spring 2027, including planning, advertising, selecting and supporting hiring managers in hiring interns based in the Netherlands.

• Identify opportunities to increase diversity and inclusion in our internship hiring process.

• Support the talent acquisition team with writing job ads, CV screening, scheduling interviews and talent mapping to identify and hire top, diverse talent.

• With support of and coaching from your supervisor, coordinate end-to-end hiring process for a junior role. This includes conducting recruiter interviews, assessing company and role fit, and coordinating offer negotiations.

• Support in creation of employer branding and recruitment marketing content, such as updating career sites, LinkedIn pages, internal career spotlights and external social media posts.

Requirements

• You’re studying for an HBO/university degree in a relevant field (such as business, social sciences, psychology or human resource management) and are looking to gain practical experience in a high paced, FMCG scale-up business.

• You have the ambition to grow a career within talent acquisition.

• Raising the bar: Challenge yourself and team Tony’s to increase our ambition and to accomplish our mission. Make mistakes along the way and learn from them.

• You live our core values and believe wholeheartedly in Tony’s mission.

Here are the hard facts:

• Starting on September 1, you'll be part of our Tony's talent acquisition team for 6 months.

• We are all about being more in person than apart; this means we offer flexibility but see each other in our Amsterdam office on average 3 days a week. More is fine too!

• You're comfortable working in English as a member of our international Tony's team.

• You’ll be living in the Netherlands and enrolled in a HBO/university for the duration of the internship.

Here's what you can expect from us:

• You'll be part of an enthusiastic team of driven colleagues who share your love for Tony's and our commitment of ending exploitation in cocoa. We're a fast-growing international company, and we believe in doing things differently.

• As an intern, you'll have the opportunity to directly contribute to the success of Tony's Chocolonely. You'll be challenged to raise the bar and make a real impact in the world.

• You'll have 14 vacation days over the six-month period, and we'll provide you with a monthly €550 internship allowance for a full-time (40 h/week) internship.

• Our office in Amsterdam Houthavens is a pretty sweet workplace - you'll enjoy a fresh and tasty lunch, and plenty of snacks. We know how to work hard, but we also know how to have fun. And of course, you get to take home as much chocolate as you can carry.

Sounds like you? If you're ready to take the chocolate industry to new heights with us, we'd love to hear from you!

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