To support the Collections Manager and engage members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations.

Key Accountabilities

• Loan loss prevention and recovery
• Specialty collection tasks 1) bankruptcy 2) foreclosure 3) modifications 4) repossession 5) fraud reviews/filings 6) Regulation response/strategy
• Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act
• Writing accurate and concise notes and documentation in appropriate collection system
• Ongoing education and training for self and department training/cross-training
• Assist department manager with reports, projects, software/system administration and team updates
• Oversee department daily job duties and assigns and reviews completed work

Qualifications, Experience, and Skills

• High school diploma or general education degree
• Two years' experience in a credit union or collections environment
• Working knowledge of state and federal collection laws and procedures
• Knowledge of Microsoft Office Suite
• Reasoning ability to solve problems
• Member service and communication skills
• Negotiation skills
• Ability to train, support, and motivate teams in a one-on-one or group setting

Total Rewards

• Competitive Base Wages (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Childcare Reimbursement Account
• Tuition Assistance & Student Loan Repayment
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

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