Key responsibilities include: Implementation & Onboarding - Work with the account manager during the implementation phase for new and existing real estate partners, ensuring seamless onboarding of properties. Maintenance & Support - Execute regular audits on property inventory, content, and configurations. Technical Customer Success - Act as a technical product expert and trusted advisor for assigned accounts. Cross-Functional Collaboration & Enablement - Share customer insights and feedback to inform product development and improve internal processes.

The ideal candidate will have 5+ years of B2B customer success, implementation, or technical account management experience, with strong technical aptitude and excellent written and verbal communication skills.

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