The New Neighbor Success Manager will lead and scale the Neighbor Success Team at one Flow community, ensuring every prospective and new resident receives a world-class, consistent, and deeply personalized experience from first interaction through move-in and early residency.

This role blends high-volume leasing production with daily team leadership: setting the focus for the day, coaching tours and closes, enforcing pipeline discipline, and driving pace-to-goal performance. You will protect the Flow standard , clear, warm, high-touch communication and a consistent move-in experience , while ensuring the team operates with urgency and accountability.

Schedule: This is an on-site leadership role that requires a flexible schedule, including weekends, to ensure peak leasing coverage and uphold standards.

Responsibilities

• Lead daily huddles to align on priorities, pace, coverage, and the plan for the day, ensuring the team is clear on goals and execution.
• Own floor leadership during peak hours: manage walk-ins, protect tour coverage, remove blockers in real time.
• Build a consistent daily rhythm: pipeline reviews, follow-up audits, tour debriefs, and end-of-day recap.
• Own weekly and monthly leasing targets for the property (leases signed, occupancy pacing, and revenue/price discipline as directed).
• Lease alongside the team; expected to close a meaningful share of leases while leading execution.
• Coach consultative selling: discovery, objection handling, urgency, and closing , every strong conversation ends with a clear next step.
• Maintain strong CRM hygiene with accurate stages, notes, tasks, and follow-up timing, operating with a “no lead left behind” standard.
• Manage the funnel end-to-end (lead → tour → app → approval → signature) and drive rapid corrective action when conversion slips.
• Use data and CRM insights to forecast pace, diagnose constraints, and improve productivity and conversion outcomes.
• Provide weekly reporting to leadership: pace-to-goal, funnel health, wins, risks, and a clear action plan.
• Develop broker, relocation, and employer relationships to generate incremental demand (not purely reactive leasing).
• Support local outreach/events that reliably convert into tours and applications.
• Partner cross-functionally with leasing and property operations to ensure unit readiness, seamless move-ins, and timely resolution of leasing-related escalations.
• Escalate constraints early (inventory gaps, pricing friction, process breakdowns) with proposed solutions and owners.
• Deliver a consistent, high-touch prospect-to-move-in experience aligned with Flow’s voice and service standards.
• Set the standard for communication quality, responsiveness, professionalism, and follow-through across the onsite team.

Ideal Background

• 5+ years of leadership experience in consultative sales, customer success, hospitality management, real estate operations, or related client-facing functions; multifamily/resident experience strongly preferred.
• Exceptional communication, presentation, and interpersonal skills.
• Tech-forward mindset; comfortable with CRM dashboards, analytics, automation tools, and operational workflows.
• Proven ability to coach performance, run a daily cadence, and drive outcomes through KPIs.
• Strong CRM fluency and comfort with funnel metrics, reporting, and follow-up discipline.
• High presence and floor leadership; calm under pressure; solutions-first.
• Flexible schedule required, including weekends and occasional evenings as business demands.
• High-ownership mentality: first in, last out when needed, stays in it until the job is done.

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities

• Support and drive performance strategy across a multifamily and mixed-use portfolio; track NOI, occupancy, and key operational metrics against budget and underwriting
• Serve as a cross-functional connector between asset management, finance, legal, and operations , owning follow-through on priorities and initiatives
• Build and maintain financial models, investor reporting, and performance analyses; translate data into clear narratives for leadership and capital partners
• Partner with property teams to execute on leasing strategy, CapEx plans, and operational improvements
• Identify and surface risks, opportunities, and inefficiencies across the portfolio; bring structure and rigor to ambiguous problems
• Take on high-priority special projects as directed , from acquisitions to lender communications to operational buildouts

Ideal Background

• 3–6+ years of experience in investment banking, management consulting, private equity, or a similar analytical, fast-paced environment
• MBA or equivalent degree is preferred
• Entrepreneurial mindset , prior exposure to startups, operating roles, or building something from scratch is a strong plus
• High energy, self-starter who wants to be in the room where decisions are made , not just advising from the sidelines
• Exceptional at financial modeling, Excel, and structured problem-solving
• Genuine curiosity about real estate operations and a desire to learn the business end-to-end
• Comfortable with ambiguity and rapid context-switching; institutional discipline without institutional inertia

Additional Information Benefits • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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