The Patient Education Manager will provide patients and caregivers disease state and product education, an overview on Alexion’s OneSource Programs throughout the patient journey. They will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding.

Responsibilities:

Patient Engagement (40%)

• Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions
• Deliver in-depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
• Develop and execute comprehensive patient programming strategies that prioritise patient needs. Tailor initiatives to provide relevant education, support, and resources, optimising patient engagement and outcomes across therapeutic areas
• Share materials on the disease, diagnosis, and treatment support with patients as needed
• Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilising Alexion-approved resources
• Capture and report local business insights to enhance strategic plans and improve patient experience
• Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
• Build the rare disease network/relationships through local advocacy groups, rare disease-related events, and attending patient events
• Partner with Alexion Patient Advocacy Team to drive engagement and partnership
• Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results

Health Care Org Site of Care Education (including infusion sites) & REMS Support (60%)

• Execute field visits at infusion centres and focused HCOs to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
• Support ongoing REMS certifications of infusion sites of care
• Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
• Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
• Support execution of ongoing compliance tactics related to all active REMS
• Support successful implementation of any new REMS or REMS enhancements
• Partner with Commercial REMS team to devise strategies to support REMS
• Partner with Commercial colleagues to ensure account engagement strategy is pulled through successfully via aligned tactics

Requirements:

• Minimum of 5 years total business experience in the healthcare or biotech industry
• BA/BS Degree is required; a nursing, allied health, healthcare administration or rare disease support background is desired (advanced degree a plus)
• Previous experience with IV infused products
• Ability to travel up to 60-80% within a territory is required; ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends
• Excellent presentation skills to diverse stakeholders in varied settings that may include up to 150+ people
• Ability to work independently and manage time effectively to prioritise field activities
• Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients
• High initiative, solid work ethic, and consistent accountability
• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
• Valid driver's licence and clean driving record

Preferred Qualifications:

• At least 3 years field-based experience in account management, sales, or patient education preferred
• Must be familiar with the relevant legal and regulatory components of the pharmaceutical and biotech industry, rare disease experience a plus
• Certification or training in REMS
• Strong understanding of REMS requirements and pharmaceutical regulations
• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
• Bi-lingual proficiency in Spanish language, both written and spoken
• Understanding of rare disease advocacy landscape
• Experience educating and supporting patients/caregivers
• Strong organisational skills and ability to adapt to change and react constructively in a high-energy and fast-paced environment
• Demonstrates initiative, teamwork, and accountability
• Spanish speaking a plus

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Key responsibilities include:

• Leading and engaging with US Sales, HCP Operations, Sales Operations & Insights, and Marketing stakeholders to ensure key business strategies can be broken down to effective, measurable, and scalable processes.
• Partnering with the Director and other AD to oversee day-to-day team operations, including workload visibility, prioritization, clear direction setting, and handling escalations as needed.
• Scoping, delivering, and scaling meaningful CRM and other sales optimization platforms, minimizing duplication, reducing work in the system, and enabling field teams to reach their customers more effectively and efficiently.
• Driving system and process adoption through strategic and operational change management activities, including presenting to and obtaining buy-in with senior leadership.
• Managing the rollout of system enhancements, from impact assessment and readiness planning to training, communications, and post-launch adoption tracking and reinforcement.
• Being the CRM Lead/SME for product launches and collaborating across departments to ensure go-live readiness upon product approval.
• Boosting virtual or digital activities across all of US Commercial, including Marketing Material Digitization and Optimization.
• Establishing and managing vendor relationships and investigating new system enhancements to continuously improve and optimize the use of existing platforms.
• Supervising and facilitating the resolution of critical Veeva system issues in coordination with IT.
• Representing the department in cross-functional projects to ensure that operations and digital interests and requirements are accounted for.
• Understanding the technicalities of CRM to cultivate successful partnerships with IT.

Requirements include:

• A Bachelor's degree.
• 5+ years of experience in implementing, managing, or enhancing Salesforce CRM, Veeva Suite (CRM, PromoMats, Align), and/or related platforms.
• Pharmaceutical industry experience, including product launches.
• Excellent business process optimization and business requirements gathering skills, with a focus on building scalable systems and processes.
• Proven ability in effectively working with and managing cross-functional teams, successfully navigating between Business and IT stakeholders.
• Excellent presentation and communication skills, with the ability to interact with senior management.
• Advanced PowerPoint or equivalent software skills for making strong presentations to key stakeholders.
• Advanced Excel or equivalent software skills for data analysis.
• Strong analytical thinking and problem-solving ability.
• Highly proactive and resourceful to excel in a fast-paced environment.
• Strong project management, delivery, and risk management skills.
• Vendor management experience, including offshore.

Preferred qualifications include:

• Veeva CRM or Salesforce.com certification.
• Experience in rare disease Pharma.

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At AstraZeneca, we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

The Regional Business Sales Leader, Advanced Specialty Care, serves as a first-line sales leader within the CVRM Sales organization, reporting directly to the Area Director, Advanced Specialty Care. This role is responsible for the overall performance of the assigned region (Texas, Louisiana, Alabama, and Mississippi and their surrounding areas) by providing inspirational leadership, creating a motivational environment, removing barriers, developing the team, and setting clear expectations for success in line with AstraZeneca values to a team of 8.

Main Duties and Responsibilities

Responsible for the overall performance of the assigned region by providing leadership that creates a motivational environment and sets expectations for success. Review, modify, and approve strategically targeted account-specific business plans developed by sales representatives, ensuring alignment with brand strategy and regional priorities.

Conduct ride-a-longs and one-on-one coaching focused on advanced specialty product knowledge, disease state understanding, call planning, territory management, and effective engagement within complex account structures.

Provide in-person, documented field coaching and observation to strengthen clinical acumen, selling capability, account ownership, and expansion across specialty and rare disease settings.

Proactively guide teams through complex market access, reimbursement pathways, and buy-and-bill dynamics, fostering strong collaboration with specialty pharmacies, health systems, and multidisciplinary care teams.

Collaborate with home office and cross-functional partners to support marketing strategy execution, targeting optimization, incentive initiatives, and sales training aligned to advanced specialty portfolio needs.

Lead through ambiguity and complexity, operating independently while navigating evolving market dynamics, access challenges, and organizational priorities.

Build and sustain a high-performing, inclusive team by setting clear direction, fostering professional development, driving accountability, and cultivating innovation and open communication.

Demonstrate a growth mindset by leveraging market insights, customer feedback, and relevant technology to drive innovative sales strategies and sustainable business growth.

Minimum Requirements

• Bachelor's degree with 8+ or more years of biopharmaceutical/healthcare experience
• 5 years or more in First Line People Leadership
• Proven track record of team development including hiring, training, and performance management
• Experience leading teams in complex specialty or advanced therapy environments, including hospital systems and integrated delivery networks
• Strong business and analytical foresight to navigate market access, reimbursement, and competitive dynamics
• Ability to coach teams through complex account ecosystems while maintaining patient-centric execution
• Willingness to travel approximately 60% of the time
• Strong communication skills with high integrity, resilience, and adaptability
• Valid driver's license and safe driving record

Preferred Requirements

• Therapeutic experience in Cardiovascular, Rare Disease, or other highly specialized areas
• Advanced or Master's degree
• Established Key Opinion Leader (KOL) relationships
• Proven experience leading teams across specialty pharmacy, buy-and-bill, and non-retail distribution models
• Proven ability to drive growth through cross-functional collaboration and ecosystem partnership
• Experience enabling teams to execute across multiple selling channels and complex reimbursement models
• Strong capability to translate clinical data and market trends into actionable regional strategy

Pay Transparency

The annual base pay for this position could range from $225,000–$280,000 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles).

Benefits offered include a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why AstraZeneca?

At AstraZeneca, we seize opportunities to make meaningful change. Delivering life-changing medicines requires entrepreneurial thinking and collaboration. Join us as we push the boundaries of science and redefine what a biopharmaceutical company can achieve.

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Your efforts will aim to retain current hemophilia patients and attract new ones in a targeted manner. Additionally, you will drive clinical demand, education, and sales of select Bayer Oncology products with healthcare professionals. The span of coverage will be South Texas: Houston, Austin & San Antonio, plus parts of Louisiana & Mississippi. The candidate must live in the territory, ideally in Houston, TX.

Key Responsibilities:

• Establish new relationships and cultivate existing ones with healthcare professionals (HCPs), key accounts, centers/practices, and community stakeholders (patients/caregivers, specialty pharmacies, regional and local hemophilia chapters) to gain additional market share for the assigned product portfolio;
• Deliver effective engagements with HCPs, patients, specialty pharmacies, and chapters, ensuring alignment with strategic goals;
• Leverage customer insights and data analytics to tailor engagement strategies, ensuring all interactions deliver measurable impact;
• Build a deep understanding of various disease states, tumor types, and treatment options to effectively educate healthcare professionals on the unique benefits of assigned products;
• Discover and address account, center/practice, and community stakeholder needs with compelling messages and solutions;
• Partner with targeted physicians and hemophilia treatment centers to develop referral networks for the portfolio;
• Serve as a presenter within your territory for priority Speaker Program topics and support peers in advancing strategic objectives;
• Develop and execute a comprehensive strategic and tactical territory sales business plan, including quarterly plans, gap analysis, marketing, and professional education plans to achieve sales goals;
• Collaborate with internal and external stakeholders to adhere to timelines for initiatives and ensure successful execution of pull-through strategies for key accounts, centers, and practices;
• Document all field activities in Veeva and provide feedback on product performance, competition, marketing practices, and customer satisfaction;
• Be highly adaptive to multiple engagement channels (e.g., email, virtual meetings, face-to-face meetings, Speaker Programs) based on customer needs;
• Ensure all assigned employee training is completed and up to date;
• Uphold the highest standards of compliance, ethics, and professionalism in all activities, in accordance with Bayer’s corporate policies and industry regulations.

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