Order Management · Anthropic

Sun, 08 Mar 2026 13:44:06 GMT
Finance

Anthropic · San Francisco, CA | New York City, NY | Seattle, WA · $190,000 - $230,000USD · hybrid

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We're seeking an experienced Order Management professional to join our Revenue Accounting Team. In this pivotal role, you'll spearhead the development and scaling of our order management processes while solving complex, cross-functional challenges. You'll collaborate across the organisation to drive critical financial infrastructure improvements. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Responsibilities

Core Operations & Financial Management

Drive aspects of order management and billing operations, ensuring accuracy, completeness, and timeliness

Independently resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures

Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing expert guidance on billing and order management implications

Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics

Develop and track operational metrics to support strategic decision-making

Support global business operations and international customer requirements

Strategic Partnerships & Collaboration

Collaborate closely with other pillars of the Revenue Accounting and Operations Team, including Revenue Accounting, Technical Revenue Accounting, and AR & Collections

Cultivate strategic partnerships with cross-functional teams across the Quote-to-Cash ecosystem, including GTM, Legal, Tax, Billing Engineering, and Finance Systems

Process & System Optimisation

Identify and implement process improvements to enhance efficiency, scalability, and overall customer experience

Partner with vendors to optimise billing systems, evaluate new features, and implement innovative solutions

Independently own the end-to-end RFP process and implementation of new systems in the order management domain, from initial requirements gathering through selection, deployment, and integration

Compliance, Controls & Documentation

Establish and maintain robust controls and segregation of duties within order management and billing operations

Support audit requirements by preparing documentation and addressing inquiries

Develop and maintain documentation for team processes and procedures

You may be a good fit if you have:

Bachelor's degree in Accounting, Finance, or related field

7+ years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies, including 5+ years in a reviewer role

Working knowledge of ASC 606 revenue recognition principles

Expert understanding of Quote-to-Cash processes for SaaS, covering both subscription and consumption-based business models across B2B and B2C products

Extensive experience with contracting systems, billing platforms, payment processors, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)

Proven track record leading large-scale strategic initiatives end-to-end

Outstanding communication and interpersonal skills

Demonstrated ability to build relationships with diverse stakeholders and influence without direct authority

Strong candidates may also have:

Exceptional organisational skills with meticulous attention to detail

Proactive problem-solver who can identify opportunities for process optimisation

Adaptability to thrive in fast-paced, ambiguous environments

Data-driven approach to business process development; SQL and database experience a plus

Experience with third-party marketplace integrations (AWS, GCP, Azure)

Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.