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The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution.</p>\n<p>You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues across multiple platforms and organizations.</p>\n<p>WHAT YOU&#39;LL DO:</p>\n<ul>\n<li>Supervise and mentor Product Operations Associates, ensuring effective performance, adherence to protocols, and professional development</li>\n<li>Manage shift schedules and staffing levels to maintain 24/7 operational readiness</li>\n<li>Develop Tier 1 scoped processes and runbooks</li>\n<li>Create and implement process and product improvements based on customer feedback and available metrics/analytics, utilizing internal monitoring dashboards and alerting software</li>\n<li>Interface directly with Anduril&#39;s customers and hardware/software products to provide world-class account level and technical support on complex issues</li>\n<li>Manage ticket flow, triage, and response through Salesforce&#39;s Service Desk management system</li>\n<li>Identify and solve persistent problems and reoccurring failures</li>\n<li>Author and issue product-specific knowledge articles and SOPs for end-user triaging</li>\n</ul>\n<p>REQUIRED QUALIFICATIONS:</p>\n<ul>\n<li>Bachelor&#39;s degree or equivalent experience in a related field</li>\n<li>Minimum of 2-3 years of experience in a Operations/Support Center or similar operational environment</li>\n<li>Prior experience supporting complex hardware systems, networks, and related technologies (military assets are a plus)</li>\n<li>Excellent communication skills, both written and verbal</li>\n<li>Ability to work independently and as part of a team</li>\n<li>Extremely detail oriented with excellent customer service</li>\n<li>Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. 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You are fluent in running high-performing teams through clear metrics and operating cadence, and you can partner cross-functionally to evolve tooling and processes. 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We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p>\n<p><strong>About the Role</strong></p>\n<p>Anthropic&#39;s Infrastructure organisation is foundational to our mission of developing AI systems that are reliable, interpretable, and steerable. The systems we build determine how quickly we can train new models, how reliably we can run safety experiments, and how effectively we can scale Claude to millions of users — demonstrating that safe, reliable infrastructure and frontier capabilities can go hand in hand.</p>\n<p>Developer Productivity owns the end-to-end experience of how engineers and researchers at Anthropic develop, build, test, and ship code at scale — from the source control and language ecosystems that underpin our monorepo, to the build and CI infrastructure that keeps thousands of daily builds running reliably across multiple cloud providers, to the developer acceleration tooling that deeply integrates Claude into engineering workflows.</p>\n<p>_Team Matching: Team matching is determined after the interview process based on interview performance, interests, and business priorities. Please note we may also consider you for different Infrastructure teams._</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Own the technical strategy and roadmap for your area, translating team-level goals into concrete execution plans</li>\n<li>Define infrastructure architecture, ensuring the hardest problems get solved — whether by you directly or by working through others</li>\n<li>Design and build scalable, reliable distributed infrastructure and shared libraries that support high-volume workloads across all engineering teams</li>\n<li>Own and evolve build environments, package management, and dependency systems to enable fast, reproducible builds</li>\n<li>Define and implement language ecosystem standards, tooling, and frameworks that drive developer productivity across research and production workloads</li>\n</ul>\n<p><strong>You may be a good fit if you:</strong></p>\n<ul>\n<li>Have 10+ years (not including internships or co-ops) of experience in a Software Engineer role, building and operating large-scale developer infrastructure</li>\n<li>Have 3+ years (not including internships or co-ops) of experience leading large scale, complex projects or teams as an engineer or tech lead</li>\n<li>Have deep experience with build systems, CI/CD pipelines, and/or developer tooling in a large monorepo environment</li>\n<li>Have strong proficiency in Python, Rust and/or Go</li>\n<li>Are obsessed with developer productivity and reducing friction in the software development lifecycle</li>\n<li>Have experience with container orchestration and infrastructure at scale</li>\n<li>Have excellent communication skills and enjoy supporting internal partners to improve their development experience</li>\n<li>Are excited about designing foundational systems and are comfortable working independently on ambiguous, high-impact technical challenges</li>\n</ul>\n<p><strong>Strong candidates may have:</strong></p>\n<ul>\n<li>Experience with CI orchestration tools (Buildkite, Jenkins, GitHub Actions, or similar) and merge queue management at scale</li>\n<li>Experience building or operating remote build execution systems (Bazel Remote Execution API, BuildBarn, BuildBuddy, or similar)</li>\n<li>Experience with Nix/NixOS/Docker and managing large image / package sets at scale</li>\n<li>Experience building CLI tools, developer-facing services, and GitHub API and automation workflows</li>\n</ul>\n<p>_Deadline to apply: None. Applications will be reviewed on a rolling basis._</p>\n<p>The annual compensation range for this role is listed below.</p>\n<p>For sales roles, the range provided is the role’s On Target Earnings (&quot;OTE&quot;) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.</p>\n<p>Annual Salary:</p>\n<p>$405,000 - $485,000USD</p>\n<p><strong>Logistics</strong></p>\n<p><strong>Education requirements:</strong> We require at least a Bachelor&#39;s degree in a related field or equivalent experience.</p>\n<p><strong>Location-based hybrid policy:</strong> Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</p>\n<p><strong>Visa sponsorship:</strong> We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</p>\n<p><strong>We encourage you to apply even if you do not believe you meet every single qualification.</strong> Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you&#39;re interested in this work.</p>\n<p><strong>Your safety matters to us.</strong> To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you&#39;re ever unsure about a communication, don&#39;t click any links—visit anthropic.com/careers directly for confirmed position openings.</p>\n<p><strong>How we&#39;re different</strong></p>\n<p>We believe that the highest-impact work in AI safety and development happens at the intersection of technical expertise and societal responsibility. We&#39;re committed to building a team that reflects a wide range of backgrounds, perspectives, and experiences. We believe that diversity in all its forms drives better decision-making, more innovative solutions, and greater impact.</p>\n<p>We&#39;re an equal opportunities employer and welcome applications from all qualified candidates.</p>\n<p>If you&#39;re excited about this role and want to learn more, please don&#39;t hesitate to reach out to us. 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