Reporting to the Director of Engineering, you will work with our Game Developer Experience team to design, develop, and maintain modern data pipelines on our Azure platform. You will collaborate with us to transform raw data into actionable insights, supporting analytics and real-time reporting for our iconic franchises. Our inclusive culture values your unique perspective and encourages continuous learning and growth.

Our team is responsible for designing and maintaining data pipelines using Azure Data Factory, Data Lake, and Power BI for our game development teams. You will collaborate with us and data consumers to model, ingest, and improve data from multiple sources, ensuring reliable and accessible datasets. You will also guide partners in best practices for data reliability, performance, and impactful reporting using Power BI.

As a member of our team, you will participate in a production support rotation every 3-5 weeks, helping us ensure smooth operations and continuous improvement.

We're looking for a skilled Data Engineer with 2+ years of experience with Azure Data technologies, including Data Factory, Data Lake, Data Explorer, or Power BI. You should also have experience with Azure infrastructure management, database development, queries, and ETL processes, as well as DevOps practices such as Terraform, CI/CD systems, or observability platforms.

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The ideal candidate will have 5+ years of proven direct product configuration management experience, 5+ years of demonstrated experience working in a high-rigor environment, familiarity with configuration management principles and practices, experience with product lifecycle management (PLM) and/or data management toolsets for configuration management of complex products, high attention to detail and strong organizational skills, excellent written and verbal communication skills, proficiency in Microsoft Office applications, and an AA/AS or BA/BS in an engineering discipline.

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Your responsibilities will include generating, populating, and submitting change requests, executing and implementing change notices, generating insights into the integrity and efficacy of the change process, and managing and curating the program configuration data needed for critical design gate reviews.

You will also lead critical configuration management activities and forums, including setting agendas for configuration management meetings, organizing and managing critical configuration control forums, leading the change control board meeting, and communicating and distributing conclusions and decisions made in configuration management forums.

Additionally, you will be responsible for product configuration by analyzing product baselines in Teamcenter for compliance to industry and organization standards, supporting configuration management reviews and audits, and performing periodic audits of as-built records as product definition data in Teamcenter.

You will be a cross-functional facilitator to manage and implement engineering change by working with Engineering, Manufacturing, Quality Assurance, and Supply Chain teams, conducting thorough impact assessments to identify potential risks and implications of proposed changes, and devising mitigation strategies.

You will also be the expert resource for the Product for Engineering Release and Change Management standards by modelling the use of Teamcenter software to manage Engineering changes, providing guidance and support to Engineering teams in configuring the Engineering, Manufacturing and Service Bills of Materials, and defining schema for product configuration management tools.

As part of the team defining the future of digital engineering at Anduril, you will partner with engineering teams to set requirements and identify improvement opportunities in existing ways of working, build an end-to-end digital thread from that maintains an accurate product definition, system by system, from the definition of requirements to the as maintained record, and mentor and develop configuration management analysts.

Requirements include 5+ years of proven direct product configuration management experience, 5+ years of demonstrated experience working in a high rigor environment, familiarity with configuration management principles and practices, experience with product lifecycle management (PLM) and/or data management toolsets for configuration management of complex products, and proficiency in Microsoft Office applications.

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This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools, and automated workflows that improve their productivity.

Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills.

In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions.

Responsibilities:

• Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards.

• Have empathy for our users' needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client/customer experience.

• Collaborate with other Zendesk Business Analysts/teams/functional groups to ensure cross-functional alignment.

• Use a combination of standard functionality and custom development to solve business problems and simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio.

• Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams.

Qualifications:

• 5+ years of experience with system design and configuration of Zendesk.

• Knowledge of configuring triggers, automation, macros, queries, explore reports, and dashboards within Zendesk.

• Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well-prioritized) with high quality.

• Passionate about getting the best out of our third-party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs.

• Familiar with industry standards, and curious about new applications and technologies.

• Excellent written and verbal communication skills.

• You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions.

• Propose AI and Automated solutions within Zendesk that can help the business.

• Familiarity with JIRA/Confluence/Google Suite to document requirements, processes, and solutions.

Desired:

• Zendesk Support Administrator Certification is preferred.

• Experience with Salesforce, workforce management tools, QA, and other auxiliary systems is a plus.

• Technically savvy and preferably have experience with APIs, Java scripting, communications, enterprise software, and/or cross-channel systems.

• Hands-on experience working in a customer support or services organization.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $99,760.00 (Developing Minimum)

• $124,700.00 (Mid)

• Target Bonus Percentage 12.50%

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values , something we call Twilio Magic.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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