{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/qualtrics"},"x-facet":{"type":"skill","slug":"qualtrics","display":"Qualtrics","count":6},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6e0788ce-490"},"title":"AI Product Manager","description":"<p>Job Title: AI Product Manager</p>\n<p>We are seeking an experienced AI Product Manager to lead AI-focused product enablement and adoption initiatives across our global organisation. The ideal candidate will have a mix of technical experience in AI/ML/LLM products and APIs, process automation, and proficiency in survey design and data analytics.</p>\n<p>Key Responsibilities:</p>\n<p>Awareness of AI Ecosystem and Trends: Use Claude Code / Codex / Cursor / etc. as well as skills in these tools. Follow developments among major players in the commercial and open-source AI/LLM space, including Anthropic, OpenAI, Google, xAI, and others.</p>\n<p>Communication: Communicate clearly and effectively with internal and external vendors and stakeholders about requirements, feature requests, scope, expectations, priorities, product releases, and timelines. Generate clear, consistent, and accurate documentation about products, tradeoffs, decisions, and value proposition of various efforts.</p>\n<p>AI Product Enablement and Adoption: Conduct consulting-style engagements with technical and non-technical teams to onboard them with AI tools and products available within Millennium. Collaborate with users to understand pain points, needs, feature requests, and requirements to design and execute product development with usability and scalability in mind.</p>\n<p>Feedback Collection and Data Analytics: Analyze usage and feedback data with accuracy and quality using SQL and Python to identify trends, gaps, and opportunities for product improvements. Use insights from your analysis to refine product roadmaps and enablement initiatives to maximise impact across the firm.</p>\n<p>Qualifications:</p>\n<p>Education: Bachelor&#39;s degree or higher in Computer Science, Data Science, Engineering, or a related technical field. Must have technical knowledge and experience.</p>\n<p>Experience: 5-7+ years of experience in a combination of AI/ML/LLM engineering, startup, technical education, consulting, data science, product analytics, or product management roles. Some technical / engineering / building experience is a hard requirement, e.g. you must be able to use the CLI and analyse data.</p>\n<p>Technical Proficiency: Strong knowledge of AI/ML concepts, especially Large Language Models (LLMs). Understanding of their capabilities and failings as a technology. Proficiency in SQL and Python for data analysis and visualisation. Proficiency in survey software and analytics tools (e.g. Qualtrics). Strong familiarity with effective SDLC and CI/CD principles.</p>\n<p>Product Management: Proven ability to use clear judgment and organisational skills to manage complex, cross-functional products involving technical and non-technical teams. Intellectual curiosity and strong aptitude for prioritisation.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6e0788ce-490","directApply":true,"hiringOrganization":{"@type":"Organization","name":"IT Infrastructure","sameAs":"https://mlp.eightfold.ai","logo":"https://logos.yubhub.co/mlp.eightfold.ai.png"},"x-apply-url":"https://mlp.eightfold.ai/careers/job/755955422287","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Claude Code","Codex","Cursor","SQL","Python","Qualtrics","SDLC","CI/CD"],"x-skills-preferred":[],"datePosted":"2026-04-18T22:14:37.294Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Claude Code, Codex, Cursor, SQL, Python, Qualtrics, SDLC, CI/CD"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6722b21a-d69"},"title":"AI Product Manager - Infrastructure","description":"<p>The AI Product Manager role within Infrastructure at Millennium will lead AI-focused product enablement and adoption initiatives across our global organization.</p>\n<p>The ideal candidate will have a mix of technical experience in AI/ML/LLM products and APIs, process automation, and proficiency in survey design and data analytics.</p>\n<p>They will play a key role in identifying pain points in the organization, understanding the landscape of existing AI solutions in the market (or what can be built internally), matching solutions to those problems, and onboarding teams with new and existing AI tools to foster a culture of AI awareness and innovation across Millennium.</p>\n<p>Key Responsibilities:</p>\n<p>Awareness of AI Ecosystem and Trends - Use Claude Code / Codex / Cursor / etc. as well as Skills in these tools.</p>\n<p>Follow developments among major players in the commercial and open-source AI/LLM space, including Anthropic, OpenAI, Google, xAI, and others.</p>\n<p>Communication - Communicate clearly and effectively with internal and external vendors and stakeholders about requirements, feature requests, scope, expectations, priorities, product releases, and timelines.</p>\n<p>Generate clear, consistent, and accurate documentation about products, tradeoffs, decisions, and value proposition of various efforts.</p>\n<p>AI Product Enablement and Adoption - Conduct consulting-style engagements with technical and non-technical teams to onboard them with AI tools and products available within Millennium.</p>\n<p>Collaborate with users to understand pain points, needs, feature requests, and requirements to design and execute product development with usability and scalability in mind.</p>\n<p>Feedback Collection and Data Analytics - Analyze usage and feedback data with accuracy and quality using SQL and Python to identify trends, gaps, and opportunities for product improvements.</p>\n<p>Use insights from your analysis to refine product roadmaps and enablement initiatives to maximize impact across the firm.</p>\n<p>Required Skills/Qualifications:</p>\n<p>Bachelor’s degree or higher in Computer Science, Data Science, Engineering, or a related technical field.</p>\n<p>Must have technical knowledge and experience.</p>\n<p>5-7+ years of experience in a combination of AI/ML/LLM engineering, startup, technical education, consulting, data science, product analytics, or product management roles.</p>\n<p>Some technical / engineering / building experience is a hard requirement, e.g. you must be able to use the CLI and analyze data.</p>\n<p>Strong knowledge of AI/ML concepts, especially Large Language Models (LLMs).</p>\n<p>Understanding of their capabilities and failings as a technology.</p>\n<p>Proficiency in SQL and Python for data analysis and visualization.</p>\n<p>Proficiency in survey software and analytics tools (e.g. Qualtrics).</p>\n<p>Strong familiarity with effective SDLC and CI/CD principles.</p>\n<p>Proven ability to use clear judgment and organizational skills to manage complex, cross-functional products involving technical and non-technical teams.</p>\n<p>Intellectual curiosity and strong aptitude for prioritization.</p>\n<p>The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future.</p>\n<p>Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package.</p>\n<p>When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6722b21a-d69","directApply":true,"hiringOrganization":{"@type":"Organization","name":"IT Infrastructure","sameAs":"https://mlp.eightfold.ai","logo":"https://logos.yubhub.co/mlp.eightfold.ai.png"},"x-apply-url":"https://mlp.eightfold.ai/careers/job/755954012033","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$175,000 to $250,000","x-skills-required":["AI/ML/LLM products and APIs","Process automation","Survey design and data analytics","SQL and Python for data analysis and visualization","Survey software and analytics tools (e.g. Qualtrics)"],"x-skills-preferred":[],"datePosted":"2026-04-18T22:14:18.605Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, New York, United States of America"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"AI/ML/LLM products and APIs, Process automation, Survey design and data analytics, SQL and Python for data analysis and visualization, Survey software and analytics tools (e.g. Qualtrics)","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":175000,"maxValue":250000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bc077e1f-964"},"title":"FBS Operations Analyst II","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt;4 years, 2 years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2 years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. 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Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Defect management</li>\n<li>Triage &amp; Classification</li>\n<li>Defect Monitoring</li>\n<li>Resolution Management</li>\n<li>RCA</li>\n<li>Data Analysis</li>\n<li>Stakeholder communication</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bc077e1f-964","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/g8L9erHSrEuFSesB5hcQw6/hybrid-fbs-operations-analyst-ii-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Defect management","Triage & Classification","Defect Monitoring","Resolution Management","RCA","Data Analysis","Stakeholder communication"],"x-skills-preferred":["AI/ML or data intelligence platforms","GenAI tools, conversational AI platforms, and AI-assisted productivity solutions","NLP, AI-powered text analytics, or conversational AI systems","User Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.","A/B Testing tools","Agile tools such as Jira, Rally etc.","Contact center and CMS tools","Excel - Intermediate/Advanced. Proficiency in Microsoft 365","Power BI (Highly Preferred)"],"datePosted":"2026-03-09T17:03:18.104Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Defect management, Triage & Classification, Defect Monitoring, Resolution Management, RCA, Data Analysis, Stakeholder communication, AI/ML or data intelligence platforms, GenAI tools, conversational AI platforms, and AI-assisted productivity solutions, NLP, AI-powered text analytics, or conversational AI systems, User Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc., A/B Testing tools, Agile tools such as Jira, Rally etc., Contact center and CMS tools, Excel - Intermediate/Advanced. Proficiency in Microsoft 365, Power BI (Highly Preferred)"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_edeb89b0-522"},"title":"FBS Senior Operations Analyst","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.</li>\n<li>Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.</li>\n<li>Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.</li>\n<li>Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.</li>\n<li>Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.</li>\n<li>Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing ( A/B Testing )</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_edeb89b0-522","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/wewvUzCGbhKW8iLjEf3k3X/hybrid-fbs-senior-operations-analyst-in-pune-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","Machine Learning","Automation","Predictive Analytics","GenAI","Intelligent Routing","Automated Troubleshooting","A/B Testing","Multivariate Testing","Personalization","Digital Workflow Optimization","Stakeholder Collaboration","Agile","Tableau","Microsoft Excel","Microsoft Office","PowerPoint","Qualtrics","Fullstory","Mixpanel","Jira","Rally","Contact Center","CMS","Power BI"],"x-skills-preferred":["GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Anomaly detection","Clustering","Predictive scoring","AI ethics","Governance","Responsible AI frameworks","Human-centered AI"],"datePosted":"2026-03-09T17:03:13.041Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI, Machine Learning, Automation, Predictive Analytics, GenAI, Intelligent Routing, Automated Troubleshooting, A/B Testing, Multivariate Testing, Personalization, Digital Workflow Optimization, Stakeholder Collaboration, Agile, Tableau, Microsoft Excel, Microsoft Office, PowerPoint, Qualtrics, Fullstory, Mixpanel, Jira, Rally, Contact Center, CMS, Power BI, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Anomaly detection, Clustering, Predictive scoring, AI ethics, Governance, Responsible AI frameworks, Human-centered AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6d7232ae-f49"},"title":"FBS Operations Analyst III","description":"<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. 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Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>CX Operations</li>\n<li>Audit &amp; Governance</li>\n<li>Data Analysis</li>\n<li>Insights &amp; Predictive Analytics</li>\n<li>Root Cause Analysis</li>\n<li>Digital recommendations</li>\n<li>Competitive Analysis</li>\n<li>Personalization</li>\n<li>Agile framework</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6d7232ae-f49","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/de1cZSoSoi8aHVV3fzA2Kq/hybrid-fbs-operations-analyst-iii-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML-driven platforms","Analytics tools","GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Qualtrics","Fullstory","Mixpanel","A/B Testing tools","Jira","Rally","Contact center and CMS tools","Power BI"],"x-skills-preferred":["Azure ML","AWS SageMaker","Google Vertex AI","LLM-based experience analysis tools","NLP","AI-powered text analytics","Conversational AI systems","Excel","Microsoft 365"],"datePosted":"2026-03-09T17:01:14.513Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"AI/ML-driven platforms, Analytics tools, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Qualtrics, Fullstory, Mixpanel, A/B Testing tools, Jira, Rally, Contact center and CMS tools, Power BI, Azure ML, AWS SageMaker, Google Vertex AI, LLM-based experience analysis tools, NLP, AI-powered text analytics, Conversational AI systems, Excel, Microsoft 365"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3b299ab2-218"},"title":"FBS Senior Operations Analyst","description":"<p><strong>Job Description</strong></p>\n<p>As a FBS Senior Operations Analyst at Capgemini, you will play a key role in driving the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Role Description</strong></p>\n<p>This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.</li>\n<li>Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.</li>\n<li>Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.</li>\n<li>Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.</li>\n<li>Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.</li>\n<li>Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.</li>\n<li>Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.</li>\n<li>Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.</li>\n<li>Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.</li>\n<li>Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.</li>\n<li>Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.</li>\n<li>Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.</li>\n</ul>\n<p><strong>Experience &amp; Education Requirements</strong></p>\n<ul>\n<li>Overall experience &gt; 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.</li>\n<li>Advanced project and process management experience. Agile preferred.</li>\n<li>Bachelor&#39;s degree preferred in Technology, Mathematics, Statistics, Business, or related field.</li>\n<li>Master’s degree preferred in Management, Analytics, Artificial Intelligence.</li>\n<li>Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).</li>\n<li>Background or coursework in AI, machine learning, data science, or human-centered AI preferred.</li>\n<li>Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.</li>\n<li>Availability to work in PST time zone.</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.</li>\n<li>Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.</li>\n<li>Strong understanding of AI ethics, governance, and responsible AI frameworks.</li>\n<li>Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.</li>\n<li>Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.</li>\n<li>Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.</li>\n<li>Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.</li>\n</ul>\n<p><strong>Software / Tool Skills</strong></p>\n<ul>\n<li>Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).</li>\n<li>Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.</li>\n<li>Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.</li>\n<li>Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.</li>\n<li>Good proficiency or practical experience of A/B Testing tools.</li>\n<li>Agile tools such as Jira, Rally etc.</li>\n<li>Understanding of Contact center and CMS tools.</li>\n<li>Excel - Intermediate/Advanced. Proficiency in Microsoft 365</li>\n<li>Power BI (Highly Preferred)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Optimization Testing (A/B Testing)</li>\n<li>Multivariate testing</li>\n<li>Personalization</li>\n<li>Digital Workflow optimization</li>\n<li>Stakeholder collaboration</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive compensation and benefits package:</li>\n</ul>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3b299ab2-218","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/sATBKqBtk3mUXu5nXF9A86/hybrid-fbs-senior-operations-analyst-in-hyderabad-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML-driven platforms","Analytics tools","GenAI tools","Conversational AI platforms","AI-assisted productivity solutions","Tableau","Microsoft Excel","Microsoft Office","Qualtrics","Mixpanel","Fullstory","A/B Testing tools","Jira","Rally","Contact center and CMS tools","Power BI"],"x-skills-preferred":["Azure ML","AWS SageMaker","Google Vertex AI","LLM-based experience analysis tools","NLP","AI-powered text analytics","Conversational AI systems","User Feedback/Data analysis tools","Agile tools"],"datePosted":"2026-03-09T16:59:57.617Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"AI/ML-driven platforms, Analytics tools, GenAI tools, Conversational AI platforms, AI-assisted productivity solutions, Tableau, Microsoft Excel, Microsoft Office, Qualtrics, Mixpanel, Fullstory, A/B Testing tools, Jira, Rally, Contact center and CMS tools, Power BI, Azure ML, AWS SageMaker, Google Vertex AI, LLM-based experience analysis tools, NLP, AI-powered text analytics, Conversational AI systems, User Feedback/Data analysis tools, Agile tools"}]}