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We&#39;re hiring a Clinical Quality Lead to support our clinical quality monitoring initiatives and our Ongoing Professional Practice Evaluation Program for our network of therapists.</p>\n<p>You&#39;ll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioural health quality is defined and measured at a rapidly scaling, mission-driven company.</p>\n<p>The Clinical Quality Lead will:</p>\n<ul>\n<li>Support our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of therapists</li>\n<li>Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns</li>\n<li>Collaborate with Operations team to develop automated quality monitoring systems</li>\n<li>Work closely with clinical teams and peer reviewers, building clinical oversight capabilities as we scale</li>\n<li>Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers</li>\n</ul>\n<p>This role requires a clinician with 5+ years of post-graduate experience as an Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD), experience completing quality chart reviews and audits for healthcare organisations, and a track record of training others on clinical documentation standards.</p>\n<p>The expected base pay range for this position is $105,400 - $155,000, based on a variety of factors including qualifications, experience, and geographic location. 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As an Operations Program Manager, you will collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products. You will lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe&#39;s goals.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.</li>\n<li>Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe&#39;s goals.</li>\n<li>Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.</li>\n<li>Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business.</li>\n<li>Lead operational reviews with customers to communicate operational performance and uncover customer concerns.</li>\n<li>Identify critical operational requirements from partner banks and card networks and ensure we can fulfil them.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment.</li>\n<li>2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders.</li>\n<li>2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems.</li>\n<li>2 years of experience in crafting written and verbal communications designed to solve user problems.</li>\n</ul>\n<p>Salary: $140,400 - $210,600/yr.</p>\n<p>This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.</p>\n<p>40 hrs/week.</p>\n<p>50% telecommuting permitted.</p>\n<p>Travel Requirement: 5% for meetings and onsites.</p>\n<p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6d4cb202-a44","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Stripe, LLC.","sameAs":"https://stripe.com/","logo":"https://logos.yubhub.co/stripe.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/stripe/jobs/7812209","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$140,400 - $210,600/yr.","x-skills-required":["project management","operational infrastructure","cross-functional teams","product launch","customer outcomes","quality monitoring","training","metric observability","process improvement","standard operating procedures","customer reviews","operational performance","critical operational requirements"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:50:45.055Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"project management, operational infrastructure, cross-functional teams, product launch, customer outcomes, quality monitoring, training, metric observability, process improvement, standard operating procedures, customer reviews, operational performance, critical operational requirements","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":140400,"maxValue":210600,"unitText":"YEAR"}}}]}