Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
\nOur EA Experiences group (XO) is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favourites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We’re a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the centre of the broader entertainment ecosystem.
\nYou will be the hands-on technical artist/producer, reporting to the head of XO AI Labs. You will design, prove, and productionize AI-powered creative workflows, creating creative and reliable image, video, and audio pipelines for creative and production teams. You'll architect the creative workflows for an end-to-end AI content creation and deployment solution (from dataset & prompt systems through approvals, versioning, and channel delivery).
\nResponsibilities:
\nQualifications:
\nPreferred Qualifications:
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\nAs a Principal Software Engineer, you will provide technical leadership across the full Mico engineering stack. You will drive architecture decisions, set the engineering quality bar, and lead a globally distributed team spanning the US, Japan, and China in building and scaling one of Microsoft’s most visible consumer AI experiences. You will be responsible for the Picasso rendering engine, cross-platform animation delivery, LLM orchestration, long-term memory systems, and the adaptive personalisation framework that makes Mico feel alive.
\nMicrosoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
\nResponsibilities:
\nOwn the end-to-end system architecture for the Mico experience, spanning 3D rendering (Picasso stack / Babylon Native), real-time character animation, lip-sync, locomotion, and expression systems.
\nDesign and evolve the LLM orchestration layer that powers Mico’s conversational intelligence, including prompt management, skill routing, and context window optimisation.
\nArchitect the long-term memory system (Cosmos DB) , defining schemas, event handling, message partitioning, and retrieval strategies that enable Mico to remember and adapt to each user.
\nDrive the adaptive personalisation framework that governs how Mico adjusts behaviour, tone, and interaction patterns based on user history and preferences.
\nArchitect solutions that work consistently across CMC (web), iOS, Android, and Windows surfaces, defining shared rendering abstractions and platform-specific optimisations.
\nCoordinate Unified UI integration , ensuring Mico’s visual presence (header, footer, composer, snap-to positioning) works seamlessly with the Copilot shell across all form factors.
\nOwn the asset pipeline: CDN-delivered 3D models, video backgrounds, animation configs, and per-surface configuration files (e.g., mico_config_cmc.json, mobile configs).
\nPerformance, Reliability, and Observability: Design systems for millions of daily active users , low-latency rendering, efficient asset delivery via CDN, graceful degradation on low-end devices, and robust error recovery.
\nBuild and maintain observability dashboards using Azure Data Explorer (Kusto) to monitor Mico engagement, conversation duration, animation frame rates, and error rates across surfaces.
\nPartner with data science to design controlled flights and ablation experiments, interpret telemetry, and use data to guide decisions.
\nQualifications:
\nRequired Qualifications:
\nBachelor’s degree in computer science or a related technical discipline, along with at least 8 years of engineering experience, including proficiency in programming languages such as C++, C#, Java, JavaScript, or Python.
\nExtensive expertise in iOS and/or Android development; strong full-stack engineering capabilities with comprehensive knowledge of consumer product development.
\nDemonstrated ability to lead through influence, establishing technical direction for teams of 3–10 engineers across US, Japan, and China time zones.
\nExperienced in conducting architecture reviews, design sprints, and technical alignment sessions.
\nSolid background in AI, including hands-on experience developing AI products or integrating AI into daily development processes.
\nSpeaking English is required for daily work.
\nPreferred Qualifications:
\nAbility to establish automated evaluation pipelines for 3D animation fidelity, lip-sync accuracy, expression transitions, and locomotion smoothness , a frontier challenge unique to character AI.
\nAbility to drive mobile E2E test coverage and improve staging environment fidelity, so issues are caught before production.
\nAbility to define and enforce quality gates in CI/CD pipelines, ensuring regressions in animation rendering, voice interaction, and Mico Moments content delivery are caught automatically.
\nAbility to own the security posture for Mico systems , S360 compliance, resource ownership audits, and data classification for user memory and personalisation data.
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\nAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
\nWe protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
\nWhy This Role Matters
\nAt Cloudflare, we're building industrial-scale AI agents that support customers directly. This isn't research theater. Your code will power real customer interactions from day one, at global scale. Cloudflare already has the parts. You will assemble Workers, Durable Objects, KV, R2, D1, Vectorize, Workers AI, AI Gateway, and the Agent SDK into real agents customers use every day.
\nRole Intent
\nShip production agents on the Cloudflare stack. Build, deploy, learn, repeat. Your code is the front door for Cloudflare customers.
\nWhat You Will Do
\nMust Have
\nNice to Have
\nHow We Build
\nAlign fast on what matters.
\nDivide and conquer. Own your piece.
\nShip. Watch customers use it.
\nLearn and repeat.
\nWhy Join Cloudflare in India?
\nImpact at global scale: Your code will serve Cloudflare's customers across every region. Tens of millions of Internet properties depend on us.
\nWork on the edge: Few companies give engineers the chance to build AI directly into an edge platform that runs in 300+ cities worldwide.
\nCareer growth: As one of the early engineers in our India based AI team, you'll have visibility, leadership opportunities, and a direct hand in shaping Cloudflare's AI roadmap.
\nCulture of ownership: We believe in autonomy, accountability, and trust. Engineers here own outcomes, not just tickets.
\nLearn and grow fast: Collaborate with peers across Support, Product, Security, and AI Platform teams. We encourage knowledge sharing, mentorship, and continuous learning.
\nInterview Signal
\nExpect to demonstrate your ability to:
\nTeam Mission
\nThe Agent Tech team owns the end to end stack for customer facing agents on Cloudflare. Everything runs at the edge.
\nCore Stack: Workers, Durable Objects, KV, R2, D1, Queues, Pub/Sub, Vectorize, Workers AI, AI Gateway, Pages, Zero Trust.
\nPrinciples: Ship fast. Measure truth. Simplify relentlessly. Own outcomes.
\nFraud Alert
\nDo not fall victim to recruitment fraud. Cloudflare never charges application fees or requires candidates to purchase third-party certifications or training as a condition of employment. All official communication comes strictly from @cloudflare.com email addresses.
\nWhat Makes Cloudflare Special?
\nWe’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
\nFundamental to our mission to help build a better Internet is protecting the free and open Internet.
\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
\nAthenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
\n1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
\nHere’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
\nSound like something you’d like to be a part of? We’d love to hear from you!
\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
\nCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.
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\nAs a senior member of the team, you will champion modern, AI-enhanced quality practices and help build a culture where continuous improvement, automation-first thinking, and data-driven decisions are embedded at every stage of product development. This is a hybrid position in Mountain View (Headquarters) and will require in-office work 2 days a week.
\nThe base salary range for this full-time position is $210,000 to $257,000, plus equity and benefits. Our salary ranges are determined by role, level, and location. EarnIn provides excellent benefits for our employees, including healthcare, internet/cell phone reimbursement, and a learning and development stipend.
\nQuality Engineering & Test
\nOwn end-to-end quality across iOS and Android applications and their supporting backend services, ensuring high confidence in weekly (or faster) releases. Design and implement comprehensive test strategies covering:
\nEnsure critical user journeys are validated across mobile UI → API → backend → web touchpoints, preventing production escapes in high-impact flows. Partner with engineering teams to embed quality gates into the mobile release lifecycle, including pre-merge validation, release candidate verification, and post-deploy smoke testing.
\nDrive improvements in testability by introducing better logging, API contracts, observability hooks, feature flags, and deterministic state management. Establish meaningful quality metrics (crash analytics, defect trends, flaky tests, API reliability, release risk scoring) and surface actionable insights to engineering stakeholders.
\nChampion shift-left quality by influencing design reviews, API schema discussions, and acceptance criteria early in development.
\nAI-Driven Quality and Automation
\nLeverage AI to enhance mobile, backend, and web testing effectiveness, including:
\nIntegrate AI-powered log intelligence, crash clustering, and anomaly detection into quality workflows. Continuously evaluate and experiment with AI-driven QA tools to increase coverage, reduce maintenance overhead, and accelerate release cycles.
\nContribute to building an AI-augmented quality ecosystem that improves speed without compromising reliability.
\nAutomation Excellence
\nDesign, build, and scale robust automation frameworks using:
\nEnsure frameworks are modular, maintainable, and optimized for scale across multiple teams. Integrate automated validation into CI/CD pipelines (Jenkins, GitHub Actions, etc.) to enable:
\nBuild developer-friendly tooling that enables:
\nContinuously reduce flakiness, improve signal quality, and optimize execution time across mobile and backend suites.
\nPerformance, Scalability & Reliability
\nDesign and execute performance validation across:
\nPartner with engineering teams to analyze production logs, crash reports, browser telemetry, and service metrics. Lead root-cause analysis of complex cross-layer defects spanning mobile UI, APIs, backend services, and web surfaces.
\nEnsure reliability validation is embedded directly into release workflows.
\nCross-Functional Collaboration and Leadership
\nCollaborate closely with mobile engineers, backend developers, web engineers, product managers, DevOps teams, and release managers to define clear, testable requirements and release criteria. Actively participate in sprint grooming, planning, stand-ups, and retrospectives.
\nInfluence best practices around mobile-first design, API contracts, and release readiness. Support mobile app release activities, including release candidate validation, go/no-go recommendations, and post-release monitoring.
\nMentor junior QA engineers and contribute to raising the technical bar in automation and cross-platform validation. Work effectively with globally distributed teams to coordinate testing across time zones.
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