At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a member of the growing team of product managers, your responsibilities include:

• Own the product vision for your area. Ensure that it aligns with the overall product and company vision.

• Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.

• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.

• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.

• Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.

• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.

• Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.

Desirable Skills, Knowledge, and Experience: The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details.

• BS/MS in a technology- or business-related field

• Experience in building, configuring or using Load Balancing products, specifically with a focus with both public and private traffic load balancing.

• 5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products

• Exceptional communication, presentation, organizational and analytical skills

• Demonstrated ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders

• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment

• Experience balancing execution, agility, and culture at a fast growing business.

• Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. You've preferably been working full time on a software delivery team.

• Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.

• Working knowledge of how the internet works at layers 3 through 7.

Bonus Points:

• A solid understanding of RESTful API design & documentation.

• Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc).

Experience in user experience (UX) design a plus.

• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)

• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks

• Domain expertise (e.g. as a practitioner or technology provider) in several of: HTTP content delivery, network performance, browser technologies and Internet security.

• Pricing strategy and revenue forecasting experience.

Compensation:

• For Bay Area based hires: Estimated annual salary of $179,000 - $246,000

• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $172,000 - $237,000

• For Colorado based hires: Estimated annual salary of $156,000 - $215,000

Equity:

This role is eligible to participate in Cloudflare’s equity plan.

Benefits:

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

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Location

San Francisco; Seattle

Employment Type

Full time

Department

Data Science

Compensation

• $230K – $385K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance related bonus for eligible employees and benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick and safe time (1 hour per 30 hours worked)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

Our Applied team brings OpenAI technologies to consumers and businesses around the world. We collaborate across research, engineering, design and business functions to turn cutting-edge AI advancements into impactful real-world applications. Our team has been behind notable product launches (ChatGPT, API, Sora), creating tools that help developers write code, enable businesses to operate more efficiently, and empower individuals to learn and create. As AI capabilities rapidly evolve, we focus on ensuring that our products are safe, accessible, and beneficial to all.

About the Role

As a Data Scientist on the Applied Product team, you will contribute to a data-driven product development culture for consumer and enterprise products at OpenAI. This is critical as our products reach millions of users and businesses worldwide. We are focused on aligning both research and product development to drive measurable impact for these individuals and organizations alike.

You should expect to define our north-star metrics, design A/B tests, and establish source-of-truth dashboards that the entire company can use to answer their own product questions. Most importantly, you should expect to be a core member of the product development team.

This role is based in San Francisco, CA or Seattle, WA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Embed with the product development team as a trusted partner, uncovering new ways to improve the product and drive growth

• Define and interpret A/B tests that help answer critical questions about the impact of model and UX changes to our product

• Establish a data-driven product development culture by defining, tracking, and operationalizing feature-, product-, and company-level metrics

• Develop and socialize dashboards, reports, and other ways of enabling the team and company to answer product data questions in a self-serve way

You might thrive in this role if you have:

• 5+ years experience in a quantitative role navigating highly ambiguous environments, ideally as an early data scientist or product analyst at a hyper-growth product company or research org

• Proposed, designed, and run rigorous experiments with clear insights and product recommendations utilizing SQL and Python

• Defined, implemented, and operationalized new feature and product-level metrics from scratch

• Excellent communication skills with demonstrated ability to communicate with product managers, engineers, and executives alike

• Strategic insights beyond the paradigm of statistical significance testing

You could be an especially great fit if you have:

• Strong programming background, with ability to run simulations and prototype variants

• Experience validating quantitative insights with qualitative methods (e.g. surveys, UXR)

• Demonstrated prior experience in NLP, large language models, or generative AI

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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