You'll oversee, advise, and govern control activities supporting the effective management of both financial and non-financial risks, ensuring our frameworks, policies, and procedures are robust, compliant, and consistently implemented.

Collaborating with risk, business, and infrastructure teams you will drive technical improvements, embed best practices, and deliver sustainable risk appropriate, control outcomes across the organisation.

As our Manager, Strategy and Enablement, Chief Control Office, you will:

• Own and provide advisory support for risk and control management processes, ensuring alignment with internal risk frameworks and regulatory requirements

• Oversee key assessments and reviews to ensure the effectiveness of financial and non-financial risk controls, supporting risk appetite and long-term objective

• Act as a senior escalation point for risk and control matters, advising executive leadership and influencing decision-making

• Analyze and assess the risk and control environment, ensuring organisational readiness and implementing robust mitigation strategies

• Support key papers, and governance forums, to reinforce risk culture, embed risk management framework principles, and drive continuous improvement

• Deliver insightful management information (MI) and risk reports to senior stakeholders, enabling informed and appropriate risk-based decisions

• Build and maintain strong relationships with risk, control, business, and infrastructure teams, promoting a culture of collaboration, accountability, and risk awareness

You'll likely have the following qualifications to succeed in this role:

• Demonstrates a proactive, analytical approach to identifying challenges, taking ownership of solutions, and driving initiatives to successful resolution

• Extensive experience in risk and control management, with deep knowledge of financial and non-financial risk frameworks (e.g., operational risk, conduct risk, compliance, credit, market risk)

• Proven track record of navigating complex control environments within a highly regulated environment

• Exceptional stakeholder management and collaboration abilities both internal and external to the team

• Confident and inclusive communicator, able to present clear data-driven insights and recommendations to executive and senior audiences

• Advanced analytical skills with expertise in Excel; familiarity with ServiceNow, Qliksense, and Performance Analytics is advantageous

• Experience with or interest in Gen AI applications for risk and control process improvement is advantageous

• Experience with both financial and non-financial risks and controls related to Finance teams

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

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As our Manager, Fraud Analytics, you will:

• Define requirements, manage delivery cadence, document methodologies, and ensure controls/traceability across the analytics lifecycle
• Analyze fraud trends, typologies, and emerging threats using internal/external data to identify root causes and actionable interventions
• Monitor and improve key metrics (e.g., fraud loss rate, detection/true positive rate, false positives, client friction, alert volumes, operational capacity impacts)
• Recommend and test changes to rules, thresholds, segmentation, and model features
• Produce clear recommendations for Fraud Management, Operations, Product, Digital, and Technology, support implementation and post-change validation
• Create concise dashboards and narratives that connect fraud decisions to client experience and business outcomes
• Ensure analyses and changes are well-controlled, auditable, and aligned to relevant policies, model risk expectations, and regulatory considerations

You'll likely have the following qualifications to succeed in this role:

• Analytics experience in fraud, financial crime, risk analytics, or payments (banking preferred)
• Advanced capability in SAS/SQL and Python or R
• Proven ability to translate complex analysis into business decisions and influence cross-functional partners without formal authority
• Experience with card, digital payments, digital authentication, account takeover, application fraud, or transaction monitoring
• Dashboarding experience (e.g., QlikSense, Tableau, Power BI)
• Analytical depth, curiosity, and structured problem-solving
• Data storytelling and stakeholder management
• Pragmatic, outcome-driven mindset
• Strong attention to detail and control discipline
• Collaborative working style

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.

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