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As a Manager within the Chief Control Office, you&#39;ll strategically enhance the bank&#39;s risk and control environment.</p>\n<p>You&#39;ll oversee, advise, and govern control activities supporting the effective management of both financial and non-financial risks, ensuring our frameworks, policies, and procedures are robust, compliant, and consistently implemented.</p>\n<p>Collaborating with risk, business, and infrastructure teams you will drive technical improvements, embed best practices, and deliver sustainable risk appropriate, control outcomes across the organisation.</p>\n<p>As our Manager, Strategy and Enablement, Chief Control Office, you will:</p>\n<ul>\n<li>Own and provide advisory support for risk and control management processes, ensuring alignment with internal risk frameworks and regulatory requirements</li>\n</ul>\n<ul>\n<li>Oversee key assessments and reviews to ensure the effectiveness of financial and non-financial risk controls, supporting risk appetite and long-term objective</li>\n</ul>\n<ul>\n<li>Act as a senior escalation point for risk and control matters, advising executive leadership and influencing decision-making</li>\n</ul>\n<ul>\n<li>Analyze and assess the risk and control environment, ensuring organisational readiness and implementing robust mitigation strategies</li>\n</ul>\n<ul>\n<li>Support key papers, and governance forums, to reinforce risk culture, embed risk management framework principles, and drive continuous improvement</li>\n</ul>\n<ul>\n<li>Deliver insightful management information (MI) and risk reports to senior stakeholders, enabling informed and appropriate risk-based decisions</li>\n</ul>\n<ul>\n<li>Build and maintain strong relationships with risk, control, business, and infrastructure teams, promoting a culture of collaboration, accountability, and risk awareness</li>\n</ul>\n<p>You&#39;ll likely have the following qualifications to succeed in this role:</p>\n<ul>\n<li>Demonstrates a proactive, analytical approach to identifying challenges, taking ownership of solutions, and driving initiatives to successful resolution</li>\n</ul>\n<ul>\n<li>Extensive experience in risk and control management, with deep knowledge of financial and non-financial risk frameworks (e.g., operational risk, conduct risk, compliance, credit, market risk)</li>\n</ul>\n<ul>\n<li>Proven track record of navigating complex control environments within a highly regulated environment</li>\n</ul>\n<ul>\n<li>Exceptional stakeholder management and collaboration abilities both internal and external to the team</li>\n</ul>\n<ul>\n<li>Confident and inclusive communicator, able to present clear data-driven insights and recommendations to executive and senior audiences</li>\n</ul>\n<ul>\n<li>Advanced analytical skills with expertise in Excel; familiarity with ServiceNow, Qliksense, and Performance Analytics is advantageous</li>\n</ul>\n<ul>\n<li>Experience with or interest in Gen AI applications for risk and control process improvement is advantageous</li>\n</ul>\n<ul>\n<li>Experience with both financial and non-financial risks and controls related to Finance teams</li>\n</ul>\n<p>As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. 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You&#39;ll develop deep expertise in fraud data, detection performance, and client impact, turning insights into measurable reductions in fraud losses and friction while improving controls and decisioning.</p>\n<p>As our Manager, Fraud Analytics, you will:</p>\n<ul>\n<li>Define requirements, manage delivery cadence, document methodologies, and ensure controls/traceability across the analytics lifecycle</li>\n<li>Analyze fraud trends, typologies, and emerging threats using internal/external data to identify root causes and actionable interventions</li>\n<li>Monitor and improve key metrics (e.g., fraud loss rate, detection/true positive rate, false positives, client friction, alert volumes, operational capacity impacts)</li>\n<li>Recommend and test changes to rules, thresholds, segmentation, and model features</li>\n<li>Produce clear recommendations for Fraud Management, Operations, Product, Digital, and Technology, support implementation and post-change validation</li>\n<li>Create concise dashboards and narratives that connect fraud decisions to client experience and business outcomes</li>\n<li>Ensure analyses and changes are well-controlled, auditable, and aligned to relevant policies, model risk expectations, and regulatory considerations</li>\n</ul>\n<p>You&#39;ll likely have the following qualifications to succeed in this role:</p>\n<ul>\n<li>Analytics experience in fraud, financial crime, risk analytics, or payments (banking preferred)</li>\n<li>Advanced capability in SAS/SQL and Python or R</li>\n<li>Proven ability to translate complex analysis into business decisions and influence cross-functional partners without formal authority</li>\n<li>Experience with card, digital payments, digital authentication, account takeover, application fraud, or transaction monitoring</li>\n<li>Dashboarding experience (e.g., QlikSense, Tableau, Power BI)</li>\n<li>Analytical depth, curiosity, and structured problem-solving</li>\n<li>Data storytelling and stakeholder management</li>\n<li>Pragmatic, outcome-driven mindset</li>\n<li>Strong attention to detail and control discipline</li>\n<li>Collaborative working style</li>\n</ul>\n<p>As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. 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