Key responsibilities:

Own the technical journey - Lead end-to-end onboarding for new customers,from authentication setup to data mart configuration

Integrate customer systems with Zus (APIs, SFTP, HL7, FHIR,the whole interoperability stack)

Translate messy business requirements into clean technical architectures

Build and maintain automated workflows that make implementations faster and more reliable

Drive customer success through technical excellence - Be the trusted technical advisor customers call when things get complicated

Run technical deep dives and implementation reviews that actually move the needle

Identify integration risks before they become blockers and solve them proactively

Train customers on best practices so they become power users, not support tickets

Innovate on process - Use AI tools (LLMs, automation platforms, scripting) to eliminate manual work and scale your impact

Build templates, scripts, and tooling that make the 10th implementation faster than the 1st

Document learnings and create repeatable playbooks through automation that make the whole team better

Collaborate with R&D - Partner closely with Product and Engineering to surface integration challenges and opportunities for platform improvement

Translate real-world customer integration patterns into product feedback and roadmap insights

Collaborate with R&D teams on emerging capabilities around AI, data pipelines, and developer tooling

Act as the voice of the customer when identifying opportunities to improve developer experience and reduce integration friction

You'll enjoy solving messy integration challenges, building automation that eliminates manual work, and partnering closely with Product and Engineering to continuously improve the platform.

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