Join our motivated, high-performance and diverse team in Valencia.
\nThis is a 6-month temporary position, ideal if you're looking to kickstart your career in the sales & account management world!
\nYour role will involve supporting the growth of our referral and ambassador program, helping onboard new properties onto our platform, keeping our CRM sharp and up to date, working with Holidu's AI tools to review and improve existing property listings, and leading the logistics and preparation of local events.
\nWe're looking for someone with a recently finished degree in Tourism, Economics, Business Administration, or any related field, who is a natural communicator, has basic command of Excel or Google Sheets, and is eager to learn and develop new skills.
\nIn return, we offer a fair salary, the opportunity to make a difference for hundreds of thousands of monthly users, growth opportunities, a community of international, diverse, yet like-minded colleagues, and flexibility through our hybrid work policy.
\nIf you're interested in joining our team, please apply online on our career page!
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\nRequired qualifications include 5+ years as a warehouse associate or equivalent experience, previous experience with management of government property & inventory management per FAR & DFARS, and a valid driver's licence.
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\nFlow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.
\nFlow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.
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\nDiagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals
\nPerform hardware replacements and upgrades (RAM, SSD, batteries) as directed
\nCoordinate warranty repairs and loaner equipment logistics across properties
\nMaintain accurate hardware inventory records and asset tags for all managed devices
\nImage and configure new devices using established MDM processes (Intune / JAMF)
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\nProvide Tier 1 and Tier 2 support for Flow's internal software platform and business applications
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\nEscalate software defects and integration issues to the Head of IT or vendor support with clear documentation
\nSupport account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one
\nAssist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)
\nHR Partnership and Staff Onboarding
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\nAttend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee
\nFor employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT
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\nServe as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness
\nOn-Site Infrastructure and Networking
\nPerform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations
\nSupport structured cabling patching, switch port assignments, and AP reboots under IT guidance
\nAssist with AV equipment support in conference rooms and common areas
\nMaintain organized and labeled IT closets and network equipment at each property
\nTicketing and Documentation
\nLog, track, and resolve support requests through the IT ticketing system with thorough notes
\nDocument resolutions and contribute to the internal IT knowledge base
\nEscalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken
\nProvide regular on-site status updates and communicate maintenance windows to property managers
\nWork Location
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\nThe majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)
\nSite visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations
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\n1–4 years of IT support or help desk experience in a professional environment
\nWorking knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting
\nExperience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals
\nFamiliarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)
\nBasic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals
\nExperience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)
\nValid Florida driver's license with a clean driving record and reliable transportation
\nAbility to work independently across multiple sites with minimal direct supervision
\nStrong verbal communication skills with non-technical end users
\nPreferred Qualifications
\nCompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)
\nExperience with endpoint management platforms: Microsoft Intune or JAMF
\nFamiliarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets
\nExposure to SSO, MFA enrollment, and basic identity management workflows
\nExperience supporting hospitality, real estate, or property management environments
\nBasic scripting knowledge (PowerShell or Bash) for automating repetitive tasks
\nExperience with structured cabling, switch patching, or AV support
\nOther Requirements
\nMust be able to lift and carry IT equipment up to 50 lbs
\nComfortable working in server rooms, IT closets, and under desks as needed
\nFull-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL
\nMust report to Flow HQ at the start of each workday
\nOccasional after-hours or weekend support may be required for critical incidents or scheduled maintenance
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\nAdditional Information\nBenefits\n• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)\n• Paid time off and 13 paid holidays\n• 401(k) retirement plan\n• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)\n• Access to HSA-compatible plans\n• Pre-tax commuter benefits\n• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
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\nKey responsibilities include:
\nOperational & Financial Management: Foster a welcoming and engaged community, ensure high levels of resident satisfaction, respond promptly and professionally to resident inquiries, complaints, and requests, implement strategies to enhance neighbour retention and long-term occupancy, and organise community initiatives that strengthen engagement and create a sense of belonging.
\nResident Experience & Community Building: Foster a welcoming and engaged community, ensure high levels of resident satisfaction, respond promptly and professionally to resident inquiries, complaints, and requests, implement strategies to enhance neighbour retention and long-term occupancy, and organise community initiatives that strengthen engagement and create a sense of belonging.
\nLeadership & Team Development: Recruit, train, and lead a high-performing team dedicated to exceptional service, set clear goals, performance metrics, and accountability measures for the team, and cultivate a culture of ownership, urgency, and high standards across the team.
\nMarket Positioning & Strategy: Stay ahead of market trends, competitor activity, and customer needs, develop and implement strategies to drive occupancy, revenue growth, and brand positioning, and work closely with marketing and leasing teams to refine campaigns and drive demand.
\nIdeal background includes 5+ years of experience in property management, proven expertise in the hospitality industry, strong leadership and team management experience, deep understanding of customer service, property operations, and financial management, excellent communication and problem-solving skills, experience working with expatriates, corporate clients, and a diverse resident base, and ability to thrive in a fast-paced, high-growth environment.
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\nWe believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.
\nWe've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious. Come Build the Future of Home
\nAt Belong, we don’t believe homes should be owned by institutions or that renting should feel like a transaction. We believe homes should be owned by regular people, and renting should feel like belonging.
\nTo bring that future into reality, we’ve built a new system, one that fuses full-stack logistics, breakthrough AI, and a deep sense of humanity. Today, we serve homeowners and residents across the country. Tomorrow, we’ll serve millions. But scale alone doesn’t matter. What matters is how people feel in the system we build. That’s where you come in.
\nThe Mission
\nWe’re looking for a rare kind of leader. Someone who can architect and run one of the most emotionally charged, operationally complex, and strategically critical stages in the rental journey.
\nThese moments make or break customer trust. They involve physical logistics, digital orchestration, emotional stakes, and financial precision all at once.
\nWe’ve built the pieces. Now we need someone to lead them into greatness.
\nThis isn’t project management.
\nThis is ownership at a national scale.
\nThis is team building across time zones and languages.
\nThis is operational innovation in a mission-driven company that’s here to stay.
\nWhat You’ll Own
\nAI-First Operations
\nAt Belong, artificial intelligence isn’t a bolt-on, it’s in the bloodstream of our operations.
\nWe’re embedding AI into the very core of how transitions happen:
\nPredictive models for scheduling and dispatch
\nSmart triaging and routing of fieldwork
\nAutomated homeowner and resident updates that feel human
\nDynamic workforce optimization based on real-time constraints
\nAs Owner, you won’t just use AI, you’ll help shape it. You’ll partner with our product and engineering teams to translate operational pain points into AI-powered solutions. And you'll become the bridge between what’s possible and what’s transformational.
\nThis is your chance to be part of a future where software and empathy scale together.
\nLead a Mission-Critical Program
\nArchitect and scale our end-to-end member transition programs across multiple markets.
\nOwn service delivery, quality control, KPI outcomes, and continuous improvement.
\nBuild and evolve SOPs that set the gold standard for operational excellence.
\nBuild & Elevate a Global Team
\nInspire, train, and scale a high-performing, globally distributed operations team.
\nSet the tone, tempo, and bar for excellence. Then raise it.
\nDrive Operational Strategy with Product & Engineering
\nUse your voice at the strategy table.
\nWork side-by-side with Product and Engineering to define tools, automations, and AI enhancements that make our system better every day.
\nTransform Data into Action
\nDesign and manage dashboards that provide full visibility into program performance.
\nTranslate raw data into decisions that move the needle on satisfaction, retention, and cost-efficiency.
\nCreate Belonging Moments at Scale
\nEstablish proactive communication loops that earn trust from homeowners and residents at critical moments.
\nImplement feedback systems that turn small moments into major product and process insights.
\nWhat We’re Looking For
\nDeep experience designing and running operations in a technology-enabled, customer-centric environment.
\nStrong fluency in systems thinking, process design, and data analytics (SQL, Looker, Tableau, etc.).
\nLeadership in ambiguous, high-growth settings,bonus points for marketplace, logistics, or home services experience.
\nA heart for the customer. A head for the system. A will to win.
\nPreferred
\nSpanish fluency
\nExperience partnering closely with Product & Engineering teams
\nPrevious exposure to property management, logistics, or complex service delivery
\nWhy This Role Matters
\nThe person in this seat will design the invisible and visible infrastructure behind one of Belong’s most impactful promises: a move-in and move-out experience that feels like care, not chaos.
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\nJob Summary\nTo deliver an exceptional Homeowner and resident experience from listing to love, by performing all leasing activities including resident application processing, lease execution and building and maintaining a positive homeowner relationship.
\nResponsibilities\nDetermine prospective tenants leasing eligibility through income verification, credit qualification, landlord references and resident interviews.\nExecute leases to ensure the satisfaction of the resident, homeowner, and Belong.\nStay updated on industry trends using market knowledge and personal portfolio, to create competitive strategies for your homes.\nWork seamlessly with other teams to ensure a smooth transition for both homeowners and future residents.\nDrive a positive homeowner experience through proactive communication, knowledgeable updates, and concise strategies.\nEnsure all operations adhere to industry standards, local laws, and company ethics, upholding Belong’s commitment to responsible business practices.
\nQualifications\nMinimum of 2 years of relevant work experience in sales, negotiation, or customer-facing roles.\nExcellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams.\nExperience with Google Workspace, Slack, and Intercom is preferred.\nPrior experience in real estate, property management, or residential construction is highly advantageous but not required.
\nKey Performance Indicators\nCustomer Satisfaction: Maintaining a CSAT score of 75+ by driving positive customer feedback, while utilizing poor reviews to help find areas of improvement.\nHomes Loved: Closely manage a portfolio of ~25 active listings to ensure healthy interest and to reach your personal love goal.\nCommunication: Maintain an SLA of 95%+ to ensure quick responses and results, furthering customer satisfaction.\nTeam Performance: Regular team reviews and one-on-ones to ensure you are meeting your individual and collective team targets.
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\nYou will handle a variety of tour and inspection types , including Open Home, Private, and Occupied Tours , and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors.
\nResponsibilities:
\nRequirements:
\nNice to Have:
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