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As a Solutions Architect, you will be an integral part of our team and collaborate with multiple teams to deliver solutions to our clients.</p>\n<p>Responsibilities:\nDeveloping Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi\nDeveloping CI/CD pipelines for Cloud Deployments\nDeveloping custom automation (Lambda Functions/ Azure functions)\nEfficient with programming languages (Python, JavaScript, bash, powershell, C#)\nManaging code repositories and performing peer code reviews\nAbility to maintain the code hygiene and writing test cases for the solutions\nMentoring and training implementation engineers\nAssist with proof of concepts for strategic and enterprise customers\nWork side-by-side with customers to design, build, and deploy complex integrations\nEstablish partnerships and strategic relationships with contacts at our biggest brands\nTime management is critical and should be able to manage multiple tasks/projects simultaneously\nAnalyse and audit existing Helpshift implementations for the purpose of making improvements\nBecome an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions\nWork collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product\nOccasional travel to client site or other offices (up to 25%)</p>\n<p>Requirements:\nMinimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management\nProven experience translating ambiguous customer requirements into actionable technical solutions\nProficient with any of: Python, Go, C#, Node.js, Powershell\nProficient with deploying cloud solutions on AWS or Azure (preferred)\nFamiliar with technical SaaS concepts such as SDKs, APIs and cloud computing\nExceptionally organized and a project manager at heart\nUnderstanding of Object-Oriented Programming concepts\nValue performing tasks as efficiently as possible and dislike seeing mistakes repeated\nExcellent communication skills and are comfortable leading meetings with customer executives and analysts alike\nProficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel\nCurious about complex systems and a natural problem solver\nBuild rapport with customers as a consultative seller\nVisual Storytelling – Use visual narratives to share a lot of information in a short amount of time\nExperience with Kubernetes and containerization technologies in cloud environments a plus\nWorking EST/PST hours</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_029e1845-cc7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/2E1499A80D","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$90K - $110K yearly, gross","x-skills-required":["Infrastructure-as-Code","CI/CD pipelines","custom automation","programming languages","code repositories","test cases","proof of concepts","complex integrations","strategic relationships","time management","analyse and audit","Helpshift’s administrative tools"],"x-skills-preferred":["Python","JavaScript","bash","powershell","C#","AWS","Azure","SDKs","APIs","cloud computing","G-Suite","Kubernetes","containerization technologies"],"datePosted":"2026-03-09T10:55:47.867Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oregon, United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Infrastructure-as-Code, CI/CD pipelines, custom automation, programming languages, code repositories, test cases, proof of concepts, complex integrations, strategic relationships, time management, analyse and audit, Helpshift’s administrative tools, Python, JavaScript, bash, powershell, C#, AWS, Azure, SDKs, APIs, cloud computing, G-Suite, Kubernetes, containerization technologies","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":90000,"maxValue":110000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_62ce45e3-77a"},"title":"Implementation Specialist","description":"<p>We are looking for an ambitious, experienced, driven &amp; solution orientated individual to join our Implementations team. As an Implementation Specialist, you will be responsible for implementing Helpshift&#39;s AI-first customer service platform for our clients. This includes understanding no code automation concepts and CI/CD pipelines for Cloud Deployments, developing no code automation / Logic Apps (Lambda Functions/ Azure functions), and managing code repositories and performing peer code reviews.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Understand no code automation concepts and CI/CD pipelines for Cloud Deployments</li>\n<li>Develop no code automation / Logic Apps (Lambda Functions/ Azure functions)</li>\n<li>Understand programming languages such as Python, JavaScript, bash, powershell, C#</li>\n<li>Managing code repositories and performing peer code reviews</li>\n<li>Ability to maintain the code hygiene and writing test cases for the solutions</li>\n<li>Assist with proof of concepts for strategic and enterprise customers</li>\n<li>Work side-by-side with our technical account managers to design, build, and deploy complex integrations for our customers</li>\n<li>Establish partnerships and strategic relationships with contacts at our biggest brands</li>\n<li>Time management is critical and should be able to manage multiple tasks/projects simultaneously</li>\n<li>Analyze and audit existing Helpshift implementations for the purpose of making improvements</li>\n<li>Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions</li>\n<li>Work collaboratively with Account Managers, Technical Account Managers, Customer Success Managers, and Sales to ensure customers’ overall success with the product</li>\n<li>Collaborate with project managers to ensure sprint planning is completed on time and project deliverables are trackable in JIRA</li>\n<li>Continually optimize the overall implementation processes with improvements to documentation, trainings, demos and other customer-facing content</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>You have a minimum of 4 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management</li>\n<li>You are proficient with any of: Python, Go, C#, Node.js, Powershell</li>\n<li>You are proficient with deploying cloud solutions on AWS or Azure (preferred)</li>\n<li>You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing</li>\n<li>You are exceptionally organized and a project manager at heart</li>\n<li>You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated</li>\n<li>You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike</li>\n<li>You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel</li>\n<li>You are curious about complex systems and a natural problem solver</li>\n<li>Bonus points for previous experience in a support role or call centre\nBenefits:</li>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in Pune\nHelpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_62ce45e3-77a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/3DC7F11853","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["no code automation","CI/CD pipelines","Cloud Deployments","Python","JavaScript","bash","powershell","C#","code repositories","peer code reviews","test cases","proof of concepts","complex integrations","AI products","bots","mission-critical support functions","sprint planning","JIRA","documentation","trainings","demos","customer-facing content"],"x-skills-preferred":["AWS","Azure","SDKs","APIs","cloud computing","G-Suite","data analysis","pivot tables","complex formulas"],"datePosted":"2026-03-09T10:53:29.023Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"no code automation, CI/CD pipelines, Cloud Deployments, Python, JavaScript, bash, powershell, C#, code repositories, peer code reviews, test cases, proof of concepts, complex integrations, AI products, bots, mission-critical support functions, sprint planning, JIRA, documentation, trainings, demos, customer-facing content, AWS, Azure, SDKs, APIs, cloud computing, G-Suite, data analysis, pivot tables, complex formulas"}]}