We are seeking a Program Manager to lead a Direct Commercial Sale (DCS) program for international customers delivering transformative unmanned aerial vehicle (UAV) systems.
\nThe successful candidate will deliver exceptional performance in support of customer/end-user's mission through flawless program management. They will effectively collaborate, motivate, and lead relevant stakeholders to successfully deliver early, under budget, and with exceptional technical performance.
\nKey responsibilities include managing customer relationships, astutely balancing and rebalancing shifting customer priorities, providing hands-on management of all aspects of the program, and driving the accurate and timely tracking and reporting of budget, resource, and project management standard metrics.
\nThe Program Manager will also complete critical path analyses, identify potential bottlenecks or delays in programs, and drive efforts to ensure projects stay on schedule. They will partner with leadership to guide prioritization of projects and utilization of resources, establish and lead a consistent cadence of well-organized, well-facilitated, and effective meetings, and support an environment where accountability and program execution excellence are core.
\nThe successful candidate will report directly to Shield AI's Director of DCS Programs.
\nRequired qualifications include aerospace and defense program management experience with either Department of Defense or Direct Commercial Sale programs, deep expertise in project and program management, willingness and ability to travel internationally as needed, ability to focus on long-term business objectives, and experience with scheduling tools such as Microsoft Project or Smartsheet.
\nPreferred qualifications include experience in the field of unmanned aerial vehicles, familiarity with aviation product delivery, training, maintenance, sustainment, and field support, undergraduate degree in engineering or business, and Project Management Professional (PMP) certification.
\nSalary: $110,000 - $165,000 a year.
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\nLocation
\nTokyo, Japan
\nEmployment Type
\nFull time
\nDepartment
\nAbout the Team
\nOpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.
\nOur customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the centre of that mission.
\nAbout the Role
\nThe AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.
\nThis role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.
\nYou will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.
\nIn this role, you will:
\n● Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation
\n● Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
\n● Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them
\n● Identify and validate use cases by embedding with customer teams to understand workflows and pain points
\n● Lead account-level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
\n● Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities
\n● Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
\n● Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
\n● Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting
\n● Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement
\n● Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business
\n● Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.
\nYou’ll thrive in this role if you:
\n● 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work
\n● Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behaviour, limitations, technical trade-offs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage
\n● Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms
\n● Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
\n● Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders
\n● Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
\n● Have excellent project and program management instincts and can lead multi-workstream initiatives with clarity and structure
\n● Enjoy being a thought partner for C-level stakeholders while also diving deep with technical teams
\n● Operate with high ownership and can manage fast decision-making, context switching, and dynamic customer needs
\n● Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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