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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_08e0bb96-8f3"},"title":"Strategy & Operations, Support","description":"<p><strong>Location</strong></p>\n<p>San Francisco</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Department</strong></p>\n<p><strong>Compensation</strong></p>\n<ul>\n<li>$240K • Offers Equity</li>\n</ul>\n<p>The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p>More details about our benefits are available to candidates during the hiring process.</p>\n<p>This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.</p>\n<p><strong>About the Team</strong> The User Operations team (Support) is central to ensuring that our customers&#39; experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI&#39;s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.</p>\n<p><strong>About the Role</strong> We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business&#39;s growth.</p>\n<p>You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Work within User Operations and across OpenAI to leverage AI/LLMs across the organization. While this role goes beyond just leveraging technology, it will be at the root of this role (as it is the root of our company)</li>\n</ul>\n<ul>\n<li>Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives</li>\n</ul>\n<ul>\n<li>Thrives in chaos, and relentlessly drives program structure conducive to progress and execution.</li>\n</ul>\n<ul>\n<li>Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities within the support organization, such as automation, process optimization, and enhanced self-service options.</li>\n</ul>\n<ul>\n<li>Deep dive into the critical drivers of our support operations and identifying opportunities for optimization and innovation.</li>\n</ul>\n<ul>\n<li>Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives – helping think through strategic impacts, executing on operational components, and driving change management.</li>\n</ul>\n<p><strong>You might thrive in this role if you:</strong></p>\n<ul>\n<li>Have 8+ years of experience in business operations, strategy, venture capital, private equity, consulting. 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