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We are looking for an Expert Technical Claim Management to join our team in Mannheim.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Handle complex customer complaints from start to finish, including root cause analysis and resolution</li>\n<li>Develop, implement, and monitor corrective and preventive measures, including effectiveness testing</li>\n<li>Document analysis results in SAP and other tools</li>\n<li>Create technical feedback reports (e.g. 8D reports, status updates)</li>\n<li>Support customer meetings in collaboration with product or key account management</li>\n<li>Call in the PST (Product Safety Team) for critical complaints</li>\n<li>Communicate as needed with market surveillance</li>\n<li>Moderate 8D workshops</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Proficiency in SAP and Excel</li>\n<li>Experience with customer portals, programming knowledge a plus</li>\n<li>Methodical competence in claim management (e.g. 5-Why, Ishikawa, 8D)</li>\n<li>Basic knowledge of quality management and deep process understanding</li>\n<li>Strong communication skills, confident appearance, and sovereign handling of demanding customers</li>\n<li>Excellent German language skills in writing and speaking, good English language skills for communication with international customers</li>\n<li>Analytical thinking and structured work approach</li>\n<li>Teamwork, resilience, and willingness to continuous learning</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>Balance between private and professional life (e.g. flexible working hours, time-off-in-lieu, 30 days annual leave, leave of absence possibilities)</li>\n<li>Secure future prospects in a dynamic, globally operating company</li>\n<li>Performance-based remuneration and good social benefits of the chemical industry (e.g. holiday pay, Christmas bonus)</li>\n<li>Individual training opportunities and workshops</li>\n<li>Occupational pension scheme, disability insurance, and long-term account</li>\n<li>Occupational health management (e.g. cooperation with fitness studios, action days, company sports, social counseling)</li>\n</ul>\n<p>FUCHS promotes equal opportunities. 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