The Global Learning Operations & Governance Manager is a senior, enterprise-level leader responsible for architecting the AI-enabled operating system that powers ENGAGE (aka Training Operations Team) globally.

This role establishes and leads the Global Center of Excellence (CoE), designing a scalable hub-and-spoke model that transforms regional execution into predictable, revenue-aligned, and financially disciplined outcomes.

Why This Role Matters

This is a transformation year for Learning & Enablement (L&E). As learner demand, partners, SKUs, and regions scale, traditional operating models no longer hold. Success requires predictive visibility, automation-first execution, and globally consistent governed operations, not incremental process improvement.

Key Responsibilities

Global Operating Model & CoE Leadership

• Establish and lead the Global Center of Excellence as the owner of operating standards, governance, tooling, and analytics.
• Design and operationalize a hub-and-spoke model that balances global consistency with strong regional execution.
• Standardize planning cadences, decision rights, playbooks, and forecasting frameworks.
• Embed accountability and performance rigor into QBRs, MBRs, and global reviews.

AI-Enabled Operations & Telemetry

• Enhance and lead ENGAGE’s AI-first operating roadmap.
• Operationalize real-time KPIs, dashboards, and predictive exception signals to surface demand, capacity, and risk.
• Institutionalize intelligent intake, agentic workflows, and automation across scheduling, forecasting, certification, and partner management.
• Establish governance principles for AI and automation, ensuring reliability, transparency, and measurable business impact.

Commercial Strategy & Revenue Discipline

• Define and institutionalize best in class revenue practices, including SKU governance, forecasting discipline, revenue recognition guardrails, and margin optimization.
• Translate operational gains into measurable commercial impact (capacity unlock, improved utilization, fill-rate gains, partner spend reduction).
• Partner with Revenue Operations, Finance, and Commercialization to ensure executive-grade reporting and P&L transparency.
• Embed financial controls aligned with audit readiness and long-term scalability.

Enterprise Governance & Risk Management

• Build a globally consistent environment across planning, reporting, exception management, and automation oversight.
• Ensure audit resilience, compliance readiness, and structured risk mitigation across regions.
• Establish clear decision rights and ownership models to eliminate ambiguity and friction.

Change Leadership & Global Oversight

• Lead global adoption of standardized processes, AI-enabled workflows, and governance frameworks.
• Define and elevate operational maturity benchmarks across regions.
• Act as a strategic advisor to L&E and Strat-Ops leadership on scale, risk, and operating evolution.
• Influence without authority across distributed, matrixed teams to embed discipline and alignment.

What Success Looks Like

• Building a predictable, standardized global operating model with clear decision rights and executive-ready reporting.
• Real-time, predictive visibility into global demand, capacity, performance, and exceptions.
• Demonstrable conversion of operational improvements into capacity unlocks, reduced partner spend, and revenue uplift.
• Automation and AI embedded into daily operations, materially reducing manual overhead and cycle times.
• High regional adoption of CoE standards and tooling.

Required Qualifications

• 10+ years in GTM Operations, Revenue Operations, or Program Leadership within global high-growth technology companies.
• Proven experience building and scaling enterprise operating models and governance programs.
• Demonstrated success leading automation, analytics, or AI-driven transformation initiatives with measurable impact.
• Deep commercial fluency, including forecasting, revenue operations, utilization economics, and P&L drivers.
• Strong partnership experience with Finance, Legal, Strategy, and Revenue leadership.
• Exceptional analytical rigor and executive-level communication skills.

Preferred Qualifications

• Exposure to audit processes, SOX readiness, or public-company financial controls.
• Familiarity with SaaS, data, AI, or cloud business models.
• Experience leading global change management initiatives.
• Hands-on experience with analytics platforms or Databricks products.
• Demonstrated success embedding AI into operational workflows at scale.

Why Join Us

You will architect the global operating system that enables ENGAGE to scale with speed, discipline, and financial rigor. This is a high-visibility role with enterprise impact,shaping how Learning & Enablement operates in an AI-first world. If you’re energized by building systems that convert complexity into predictable performance, and by embedding governance without sacrificing agility, this role offers the opportunity to leave a lasting operational legacy.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range $148,600-$204,250 USD Zone 2 Pay Range $133,700-$183,800 USD Zone 3 Pay Range $126,200-$173,600 USD Zone 4 Pay Range $118,900-$163,450 USD

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You'll play a key role in turning strategy into reality,removing obstacles, maintaining momentum, and enabling teams to deliver at scale.

Responsibilities:

• Own manufacturing program outcomes end-to-end. Build and drive the integrated manufacturing program plan (WBS/IMS), manage critical path and cross-functional dependencies, and take full accountability for hitting build and ramp milestones,not just reporting status.

• Operate as the execution engine across functions. Lead day-to-day coordination across Production, Manufacturing Engineering, MP&L, Supply Chain, Quality, Test, Facilities, Construction, and Engineering aligning priorities, resolving friction, and ensuring no workstream drifts.

• Move fast to unblock reality. Identify bottlenecks early (design maturity, supplier lead times, tooling delays, facility readiness, material constraints) and aggressively drive mitigation plans to closure. Escalate when necessary but default to solving laterally and decisively.

• Translate engineering intent into manufacturing action. Turn evolving product development plans and engineering releases into structured readiness gates, executable build plans, and clearly defined entry/exit criteria from prototype through pilot and production ramp.

• Drive manufacturing readiness with urgency. Ensure tooling, equipment, routings, work instructions, materials, inspection/test capability, facilities, and workforce readiness are aligned ahead of builds closing gaps before they impact the floor.

• Own change impact management. Coordinate ECR/ECO cut-ins, retrofit strategies, and configuration alignment to protect schedule, build integrity, and production flow.

• Run a disciplined operating cadence. Lead weekly cross-functional reviews, maintain risk and issue registers, drive action tracking with clear owners and deadlines, and provide crisp executive updates that highlight tradeoffs and required decisions.

• Integrate facilities and equipment milestones. Embed construction, utilities, equipment installation, and commissioning into the program plan ensuring space and infrastructure readiness never become the critical path surprise.

• Stay close to the floor. Be present where execution happens rapidly translating real-world constraints into plan updates and actionable cross-functional decisions.

• Continuously raise the bar. Improve program management standards, tools, readiness frameworks, and execution rhythms to make future manufacturing programs faster, more predictable, and more scalable.

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We are looking for a Retail Program Lead-S4/HANA-Senior Role to join our team. As a Retail Program Lead, you will be responsible for leading complex SAP enabled business transformation programs from inception to completion. You will manage and motivate geographically distributed teams, including multi-vendor and complex client organizations.

The Role

• Lead complex SAP enabled business transformation programs from inception to completion & leads the Customer Engagement journey from Business Case definition to adherence.
• Manage and motivate geographically distributed teams, including multi-vendor and complex client organizations.
• Develop and implement well-structured program delivery frameworks that ensures adherence to a Fit-To-Standard solution adoption
• Collaborates with and steers IT, business, and change management teams to ensure program success.
• Maintain strong working relationships with stakeholders at all levels across IT and Business
• Demonstrates thought leadership and deep expertise in one of the key Industries like Consumer Products, Retail, Logistics

Requirements

• Experienced in leading challenging business transformation programs with proven program level delivery record across full lifecycle SAP programs.
• Proven Industry experience in key Industries like Consumer Products or Retail or Logistics in Program Leadership Capacity
• 12-15 years of consulting experience.
• Demonstrated expertise to sell and deliver Programs of >$10mn in a multi-geographic setup.
• Proven ability to deliver under challenging circumstances delivering to time, cost, and quality and within budget.
• Ability to challenge the status-quo internally or with the client in landing a Fit-To-Standard and harmonised solution.
• Possess at least one experience in developing or supporting a Business Case for a S/4 enabled business transformation Program.
• Must possess at least one domain background within the SAP space (i.e. Finance, Supply Chain, Mfg, Logistics etc)
• Ability to lead teams in complex environments that include multi-vendors, complex client organization structures, and geographically distributed teams.
• Experience of collaborating with global teams and a track record of leading teams of consultant based locally and remotely.
• In depth knowledge of how to set up programs for success including IT, Business and Change components.
• Ability to define well-structured program delivery frameworks and apply these practically.
• Outstanding communication skills (verbal and written) and presentation skills, with the ability to influence C-Level stakeholders within client organizations.
• Ability to lead teams to prepare large proposals and program plans, facilitate leverage differentiators (e.g. specific consulting frameworks, etc.).
• Ability to articulate value-based propositions, own and review program financials, and lead proposal presentations to create a compelling proposition for clients.
• Substantial proven experience working in client facing consulting roles.
• Proven project and program delivery track record across multiple full lifecycle SAP programs, including multi-country rollouts of significant size, scope and complexity for ECC and S/4 HANA
• Experience in global delivery and working with offshore resources.
• Experience in mentoring and coach consulting resources.
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Project-related mobility/willingness to travel

Benefits

Infosys Consulting - Europe offers a range of benefits to its employees, including industry-leading compensation and benefits, top training and development opportunities, and a culture that is inclusive and entrepreneurial.

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The Role

We are seeking experienced SAP Functional Consultants with expertise in PP (Production Planning), QM (Quality Management), EWM (Extended Warehouse Management), and TM (Transportation Management) to support large-scale S/4HANA transformation programs in the Manufacturing industry.

The ideal candidate will have strong domain knowledge in manufacturing processes, hands-on S/4HANA implementation experience, and the ability to work closely with business stakeholders to drive process excellence.

Responsibilities

• Managing full life cycle implementations of S/4 HANA in SAP Production Planning (PP) and/or Quality Management (QM)
• Lead business transformation workshops with manufacturing stakeholders/Planning, preparation and execution of Fit-Gap / Fit-to-Standard Workshops

• Advise clients on future-state operating models across production, quality, warehousing, and logistics
• Translate business strategy into scalable S/4HANA-enabled solutions
• Drive process harmonization across plants, regions, and business units
• Support executive-level discussions on supply chain optimization and manufacturing excellence
• Identify improvement opportunities in:

• Production planning & execution
• Quality governance & compliance
• Inventory optimization & warehouse operations
• Transportation planning & network efficiency

• Guide clients through greenfield or brownfield S/4HANA transformation journeys
• Manage change impact, stakeholder alignment, and adoption strategy
• Collaborate with cross-functional teams to ensure end-to-end value realization
• Support program leadership in roadmap planning, solution design, and transformation governance

Requirements

• Have at least 8-10 years of experience in this area.

• At least 2-5 Full Project Lifecycles of work experience in SAP PP, QM
• Strong client-facing experience in SAP transformation programs
• Ability to engage plant heads, supply chain leaders, and CXO stakeholders
• Experience driving process transformation—not just system implementation
• Familiarity with SAP Activate and agile delivery approaches
• Deep understanding of manufacturing operations
• Strong knowledge across one or more functional domains:

• Production Planning (PP)
• Quality Management (QM)
• Extended Warehouse Management (EWM)
• Transportation Management (TM)

• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences

• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency),
• Project-related mobility/willingness to travel

Benefits

Infosys Consulting offers industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions.

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Product & Solutions Lead, Safety and Security

Location

San Francisco

Employment Type

Full time

Department

Intelligence & Investigations

Compensation

• $288K – $425K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Intelligence & Investigations (I2) team detects and disrupts abuse and strategic risks so people can use AI safely. We translate real-world signals, investigations, and external threat intelligence into practical mitigations, operating guidance, and partner-ready support that improves safety outcomes across the AI ecosystem.

About the Role

As a Product & Solutions Lead focused on safety and security, you will build and operate 0–1 products, services, and technical solution packages that help developers and public institutions move from experimentation to durable, trusted outcomes—while maintaining public safety, transparency, and respect for privacy and rights.

This role balances two modes of delivery:

1. Bespoke products and technical solutions for strategic internal and external partners, and

1. Scalable product and solution packages that can be reused broadly across partners and deployments.

Training is a component of scale, but not the center of gravity. You will also ship reference implementations, playbooks, evaluation kits, and repeatable operating models that partners can adopt and operate.

You will work directly with engineers and a multidisciplinary group of safety and geopolitical analysts, and data and quantitative scientists to convert complex, evolving challenges into solutions that teams can adopt in high-stakes environments.

This role is based in San Francisco, CA (hybrid, 3 days/week). Relocation support is available.

In this role, you will:

• Own the 0–1 roadmap for safety and security solution offerings: define the target users, problem statements, tools, operating models, success metrics, and the set of reusable deliverables we ship.

• Design and ship bespoke technical solutions for priority partners (internal and external), then abstract what works into reusable patterns and toolkits.

• Build partner-ready technical artifacts: solution blueprints, reference architectures, evaluation and monitoring guidance, incident/response playbooks, and deployment checklists.

• Package open-source and proprietary capabilities into adoption-ready solutions (e.g., reference implementations, configuration patterns, validated workflows).

• Maintain a consistent delivery model across engagements: intake, scoping, governance alignment, execution cadence, and retrospectives that improve the offering over time.

• Translate evolving threats into actionable guidance and updates for solution packages (e.g., scams/fraud patterns, cyber-enabled threats, ecosystem abuse trends).

• Develop lightweight enablement components as needed: targeted technical modules, hands-on labs, and readiness assessments that accelerate adoption of the solutions.

• Define and instrument impact measurement: adoption milestones, readiness indicators, reliability and safety posture improvements, and partner satisfaction with outputs.

• Partner closely across engineering, safety, geopolitical analysis, and quantitative teams to ensure solutions are technically credible, threat-informed, and measurable.

• Communicate crisply and decision-readily to internal and external stakeholders: progress, trade-offs, risks, and recommendations.

You might thrive in this role if you:

• Have 6+ years in product, technical program leadership, solutions, or platform operations, especially in safety, security, risk, integrity, or enterprise/public-sector contexts.

• Have built 0–1 solution offerings (product plus services or productized services): taking ambiguous needs, shipping something concrete, then scaling it into a repeatable model.

• Have a builder’s mindset: comfortable incubating early-stage ideas, testing them with partners, and evolving them into durable, repeatable safety and security solutions.

• Can go deep with engineers and still produce partner-ready artifacts that are clear

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Location

San Francisco

Employment Type

Full time

Department

Workplace

Compensation

• $248K – $275K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Real Estate & Workplace (REW) team is responsible for shaping how OpenAI’s physical environments enable innovation, collaboration, and growth. We oversee global real estate strategy, workplace operations, design & construction, and employee experience across a rapidly expanding footprint.

As OpenAI scales globally, REW plays a critical role in creating spaces that enable our team members to do the best work of their lives.

About the Role

The Strategy & Operations Manager is responsible for ensuring the REW organization operates cohesively as we scale. This role translates strategy into sequencing, governance, alignment, and change management across multiple functions including People, Finance, IT, Security, and Legal.

This is not a traditional project management role. It is a system-level integrator role that shapes how the organization moves.

This is an in office role (5 days a week) based in San Francisco, CA. Relocation is available.

In this role you will:

• Translate REW strategy into clear priorities, sequencing, and execution plans across a fast-scaling org.

• Design and run operating cadences and governance forums that drive clarity, speed, and accountability (without adding bureaucracy).

• Lead cross-functional alignment across REW and key partners (People, Finance, IT, Security, Legal), surfacing tradeoffs and driving timely decisions.

• Drive change management for major workplace and real estate initiatives, including comms, rollout planning, and adoption follow-through.

• Identify recurring friction points (process, ownership, dependencies) and implement lightweight systems to remove blockers and improve coordination.

• Support enterprise-scale initiatives, including new business needs and M&A integration, ensuring REW operating rhythms scale with growth.

• Build simple, repeatable frameworks (planning, decision-making, operating metrics) that help the organization move predictably at speed.

You’ll thrive in this role if you have:

• 8+ years of experience in strategy, operations, program leadership, or business operations

• Experience designing operating models, governance forums, or cross-functional coordination systems

Demonstrated success scaling complex organizations in high-growth or high-ambiguity environments

• Proven ability to influence senior stakeholders and align competing priorities

• Strong executive communication skills, including structured memo writing and decision frameworks

• High judgment with the ability to balance speed, risk, and organizational health

• Low ego, high ownership, and a systems-oriented mindset

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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