Cresta is seeking an Embedded Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers' own analysts.

Responsibilities

• Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
• Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
• Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
• Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
• Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.
• Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.
• Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta tools.
• Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutions.

Qualifications

• Contact center experience preferred.
• Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
• Strong problem-solving skills to analyze complex data and provide actionable recommendations.
• Comfortable working with SaaS software and quickly adapting to new tools and technologies.
• Comfortable speaking with senior level executives at customers.
• Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.
• Familiarity with speech analytics is preferred, but not critical.

Perks & Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Communication & Wellness Stipend.
• Comprehensive training and onboarding programs provided by Cresta.
• Opportunities for growth and professional development within the organization.
• Collaborative and supportive work environment with both Cresta and customer teams.

Compensation

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity.

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Role Overview and Purpose

The Administrator will provide dedicated administrative support across Amazon sites, ensuring consistent delivery of site-based processes including quotation preparation, purchase order handling, contractor liaison, compliance support, and reporting.

Key Responsibilities

Key duties and accountabilities include:

• Preparing and submitting quotations, referencing supporting supplier quotes to ensure transparency and alignment with ABM's agreed mark-up structure.
• Raising and receipting purchase orders accurately using IBMS (or relevant CAFM systems), ensuring all documentation is filed appropriately.
• Maintaining and updating all administrative trackers – including quotes, purchase orders, and compliance trackers – in IBMS and Microsoft SharePoint/ Teams.
• Supporting the scheduling and closure of approved quotes, working closely with contract managers and site managers to ensure work is allocated and delivered.
• Uploading documentation (e.g. supplier quotes, completion evidence, subcontractor job sheets) to DMS and ensuring records are maintained for billing and audit purposes.
• Assisting in the management of maintenance schedules, ensuring visibility of key PPM dates and site-specific requirements.
• Liaising with subcontractors and internal stakeholders to coordinate additional works, consumables, and reactive requests, ensuring these are correctly separated from core PPM activities in line with contractual boundaries.
• Managing and updating compliance systems such as Avetta, ensuring supplier documentation is up to date and verified.
• Assisting with quote authorisation processes, tracking client approvals (e.g. PO or written instruction) and preparing documentation for submission to the client.
• Contributing to weekly and monthly reporting by updating trackers, submitting quote status updates, monitoring outstanding approvals or POs, and supporting the collation of data for contract performance and financial reporting.
• Providing general administrative support to site and contract managers to help deliver operational efficiency.

Required Skills and Experience

• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail in document preparation, tracking, and record-keeping.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (especially Excel, Word, Teams).
• Experience working with CAFM systems (e.g. IBMS) and digital filing systems (e.g. DMS).
• Confident in liaising with suppliers, contractors, and clients in a professional and clear manner.
• Capable of working independently across multiple sites and adapting to varying operational needs.
• Able to maintain a high level of discretion and professionalism in a fast-paced commercial environment.

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

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A quick look at the role. Biffa is seeking an Engineering Project Manager to join the Group Engineering team. You will work independently and with project teams to deliver diverse waste infrastructure projects, from drainage solutions to new waste transfer stations.

This role is ideal for someone in environmental consultancy looking to move to the client side and apply their expertise to project delivery. This is a Monday to Friday role, with occasional nights away from home. You can work remotely, manage your own diary but this role will require frequent national travel.

Your core responsibilities.

• Provide technical construction knowledge to the project team.
• Work closely with operations to ensure the scope is clear and understood.
• Procuring of consultant design services, and working with operations and designer to ensure value engineer and innovation is incorporated at the design stage.
• Procuring of contractors to deliver the work, including specification, tender review, project delivery and compliance with H&S, planning and permitting legislation.
• Manage internal and external stakeholders and consultants for project delivery.
• Ensure and promote strong health and safety leadership and delivery throughout the works, from inception to completion.
• Regular site visits and lead the construction phase of the workings, integrating with other engineering disciplines as required.

Requirements

Our essential requirements.

• Degree in environmental or construction engineering, with a strong track record of delivering projects on time, within budget, and to specification in the waste or related sectors.
• Experience working with planning and regulatory bodies, with solid knowledge of environmental permitting, planning regulations, and site investigation considerations.
• Strong understanding of contract procurement and administration, particularly NEC and IchemE forms of contract.
• Excellent problem-solving and workload prioritisation skills, with the ability to manage multiple tasks effectively.
• Good knowledge of health and safety legislation, including CDM regulations and practical site-based H&S practices.
• Proficient in Microsoft Office and Microsoft Project, with prior experience in the waste management industry preferred.

Benefits

And here’s why you’ll love it at Biffa.

• Competitive salary.
• Car allowance.
• Private medical insurance.
• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

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What you'll do

Oversee NM project activity and independently manage supplier part & process maturation to meet New Model project/event timing for New vehicles. Provide technical engineering expertise to ensure part and process can meet mass production quality requirements and demand.

• Manages and execute approval of part conformance prior to sellable units.
• Review, evaluate, and approve supplier process including Failure Mode and Effect Analysis (FMEA), Process Quality Control Table (PQCT), Operation Standards, and Manufacturing Quality Standard (MQS)

What you need

• 2+ Years’ of relevant professional experience
• Bachelor’s Degree in Engineering or equivalent relevant Engineering experience

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What you'll do

Provide effective technical expertise by designing, managing, and implementing equipment solutions, based on requirements of the department’s business plan to ensure company sustainability.

What you need

• Bachelor’s Degree in Engineering or equivalent relevant experience (Mechanical, Manufacturing, Industrial, or Electrical, etc.) with interest in Manufacturing.

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