da51dab7-612 Customer Support and Success Associate APAC The Customer Support and Success Associate APAC role exists to support the growth and success of Perplexity's clients in the Asia-Pacific region. This role will be responsible for delivering exceptional customer support and success services to clients, ensuring their needs are met and exceeded.

What you'll do

  • Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations
  • Implement comprehensive QA protocols and performance metrics that align with both global standards and regional expectations

What you need

  • Fluency in English and Japanese
  • Technical writing proficiency in Japanese
  • Proficiency in Python/NodeJS and SQL

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]]> full-time mid hybrid Fluency in English and Japanese, Technical writing proficiency in Japanese, Proficiency in Python/NodeJS and SQL, Business or Fluent level Korean or Mandarin Chinese, Experience of using AI tools (e.g. Claude Code, Cursor etc.) to write or interpret code, Experience of using Consumer SaaS services and understanding of REST API Customer Success Technology Perplexity https://logos.yubhub.co/perplexity.com.png Perplexity is a leading search capabilities provider for enterprise clients and individual users across Asia-Pacific markets. The company's industry-leading search capabilities are delivered through its APAC User Operations team, which collaborates with Product, Engineering, Localization, and Technical Success departments to resolve complex technical issues while adapting support frameworks to regional service expectations. https://jobs.ashbyhq.com https://jobs.ashbyhq.com/perplexity/c0c29041-ebcb-40e6-b4ab-80b386922d8c Tokyo 2026-03-04