This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion. You will champion our mission in the field, ensure world-class delivery, and bring insights back to our product and research teams on a regular basis.

You'll own engagements end-to-end, from SOW through production deployment. You'll work alongside Forward Deployed Engineers who build the technical solution, while you own product scoping, stakeholder management, value measurement, and the organisational complexity that comes with deploying AI agents in enterprise environments.

Responsibilities:

• Own the technical delivery plan for each engagement. Structure SOWs with clear scope, milestones, dependencies, success criteria, and value hypotheses. Translate customer business objectives into a sequenced roadmap that FDEs execute against.

• Lead technical discovery: map customer workflows, identify constraints, define MVP scope, and shape the solution architecture for custom agent deployments.

• Run day-to-day engineering execution and delivery across Anthropic and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.

• Own product scoping for field engagements: define the MVP, author requirements documentation, prioritise the engineering backlog, and manage scope against success criteria as requirements evolve.

• Own the customer relationship throughout delivery. Lead executive briefings, manage stakeholder communications across technical leads and procurement, and represent Anthropic's technical credibility with senior business and engineering leaders.

• Own value measurement and ROI: define impact hypotheses, set baselines and KPIs, run pre- and post-deployment measurement, and report outcomes to executive sponsors.

• Codify reusable solution patterns, evaluation frameworks, and technical playbooks. Extract what works across engagements and feed field signals back to Product and Research to improve our platform and models.

• Navigate enterprise and regulatory complexity: security reviews, legal approvals, procurement processes, compliance requirements, and organisational dynamics.

• Manage scope and change: handle evolving requirements, set expectations, negotiate contract modifications, identify risks early, and escalate with clear context when needed.

• Run delivery operations: sprint ceremonies, milestone reviews, and progress reporting.

• Travel to customer sites to build relationships, unblock delivery, and accelerate adoption (25–50% expected).

You May Be a Good Fit If You:

• Have 5+ years of customer-facing technical delivery leadership , this could be technical engagement management, technical program management, or technical product management, founders/startups, technical-adjacent backgrounds, professional services, consulting, or enterprise software.

• Have delivered AI, ML, or LLM-based agentic solutions into production. You understand solution patterns, integration approaches, and what breaks in real environments.

• Can lead architecture discussions with engineering stakeholders, evaluate technical trade-offs, and pressure-test technical decisions. You won't write production code, but you will own the technical direction of engagements alongside FDEs.

• Have a track record delivering complex, high-stakes technical projects for enterprise clients where outcomes depended on tight coordination and fast decision-making, ideally across multiple workstreams in regulated industries.

• Have executive presence , polished, credible, and comfortable representing Anthropic to senior leaders in high-stakes environments.

• Thrive in ambiguity and bring structure where none exists.

• Have a builder's mindset , you're here to create a function, not join one.

Strong Candidates May Also Have:

• Experience in financial services, healthcare/life sciences, or pharmaceutical verticals.

• Background at a Forward Deployed Engineering company or professional services and consulting firms.

• Exceptional understanding of LLM capabilities and limitations.

• Experience with regulated industries and compliance requirements.

• Experience managing delivery teams with embedded engineers at customer sites.

• Familiarity with AI agent frameworks, tool use patterns, and orchestration architectures.

Annual compensation range for this role is €190,000-€215,000 EUR.

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You'll own high-value engagements where we collaborate directly with customers to build and deploy agents into their most critical business processes. This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion.

You will champion our mission in the field, ensure world-class delivery, and bring insights back to our product and research teams on a regular basis. You'll own engagements end-to-end, from SOW through production deployment.

You'll work alongside Forward Deployed Engineers who build the technical solution, while you own product scoping, stakeholder management, value measurement, and the organisational complexity that comes with deploying AI agents in enterprise environments.

You need to be technical enough to hold architecture conversations with engineering stakeholders and polished enough to represent Anthropic to high-level executives in high-stakes environments.

Responsibilities:

• Manage the technical delivery plan for each engagement.
• Structure the SOW by clearly defining the scope, steps, dependencies, success criteria, and value hypotheses.
• Translate customer commercial objectives into a sequenced roadmap that our FDEs execute.
• Supervise technical discovery: map customer workflows, identify constraints, define the MVP, and shape the solution architecture for custom agent deployments.
• Lead the execution and delivery of daily engineering work within Anthropic and customer teams. Ensure project progress is smooth and sequenced. Make real-time trade-offs on scope and priority to preserve the critical path.
• Ensure product scope for field missions: define the MVP, write requirements documentation, prioritise the engineering backlog, and manage scope against success criteria as requirements evolve. Manage the кури relationship throughout delivery. Organise executive briefings, manage communications with stakeholders regarding technical leads and supply, and represent Anthropic to high-level commercial and technical executives in terms of technical credibility.
• Measure value and ROI: define impact hypotheses, establish baselines and key performance indicators, conduct pre- and post-deployment measurements, and communicate results to executive sponsors.
• Codify reusable solution patterns, evaluation frameworks, and technical manuals.
• Record best practices from various interactions and transmit signals from the field to Product and Research teams to improve our platform and models.
• Navigate enterprise and regulatory complexity: security audits, legal approvals, procurement processes, compliance requirements, and organisational dynamics.
• Manage scope and change: manage evolving requirements, define expectations, negotiate contract modifications, identify risks upfront, and signal them with clear context, as needed.
• Manage delivery operations: sprint ceremonies, review milestones, and progress reports.
• Visit customer sites to build relationships, unlock deliveries, and accelerate adoption (target 25-50%).

Requirements:

• More than 5 years of technical leadership experience with customers. This can include technical engagement management, technical program management, or technical product management, in startups/founders, technical profiles, professional services, consulting, or enterprise software.
• Have deployed AI agent-based solutions using AI, ML, or LLM. You understand applicable models, integration approaches, and real-world realities.
• Be able to hold architecture conversations with engineering stakeholders, evaluate technical trade-offs, and test technical decisions under pressure. You won't write production code, but will be responsible for leading technical engagement direction alongside Forward Deployed Engineers.
• Have experience delivering complex, high-stakes technical projects for enterprise customers, where results depend on close coordination and rapid decision-making, ideally in multiple activities within regulated sectors.
• Have an assertive personality: be comfortable, credible, and able to represent Anthropic to high-level executives in high-stakes environments. Overcome ambiguous contexts and bring structure where there isn't.
• Have a builder mindset: here to create a function, not occupy it.

Additional assets:

• Experience in financial services, healthcare, life sciences, or pharmaceutical industries.
• Experience in a deployed engineering firm or professional services and consulting firms.
• Exceptional understanding of LLM capabilities and limitations.
• Experience with regulated industries and compliance requirements.
• Experience managing delivery teams with integrated engineers on customer sites.
• Familiarity with AI agent frameworks, usage tool models, and orchestration architectures.

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We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Okta Sales Team

Okta has a vision to free anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of workforce log-ins every year. As an Okta AE, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Okta Platform customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers.

The Enterprise Sales Team

Okta’s Enterprise Sales Team manages the sales process for medium-sized customers. The team organises and conducts sales presentations, site visits and product demonstrations to prospects and represents Okta in a consistent, effective and professional manner to best develop and win new clients and current customers.

The Vice President of Enterprise Sales, East Opportunity

The Vice President of Enterprise Sales, East and Canada is a senior leadership position reporting to the Senior Vice President of Enterprise Sales. We are seeking an entrepreneurial, growth-minded, and inspiring leader to build and manage a large, high-performing sales organisation that drives a significant share of revenue for Okta. This leader will be responsible for defining market tactics and executing an effective go-to-market plan to achieve substantial annual growth and evolve a world-class field operation.

Leading from the front, the successful candidate will work alongside their team of sales leaders and account executives to exceed targets, while also acting as a key spokesperson for Okta in the region and the executive sponsor for critical customer and partner relationships.

The Responsibilities

• Team Leadership: Attract, recruit, hire, and mentor the Enterprise sales leadership team, fostering an open, inclusive, and results-driven culture of accountability and transparency.

• Performance & Execution: Be accountable for consistently delivering and overachieving against sales targets, ensuring Okta’s goals are met sustainably.

• Forecasting & Strategy: Accurately forecast monthly, quarterly, and annual targets. Develop, design, and execute a comprehensive business plan to generate short-term results while maintaining a long-term strategic perspective.

• Go-to-Market: Define the value proposition and implement sales and marketing strategies to maximise growth. Own the pipeline generation strategy and maintain market intelligence to secure Okta’s leadership position.

• Cross-Functional Collaboration: Provide leadership and oversight to ensure the team deploys resources efficiently. Collaborate with sales engineering, channels, customer success, professional services, product, legal, marketing, and engineering to create a seamless customer experience.

• Ecosystem Development: Develop and maintain senior-level contacts within the Okta partner ecosystem, including ISVs, resellers, and GSIs.

The Requirements

• Experience: 10+ years building and running Enterprise sales teams in the software industry, with at least 3+ years as a second-line sales leader. Must have previously led a sales organisation of at least $20M+ ARR with over 40% growth.

• Industry Knowledge: Relevant experience in IT systems, cloud infrastructure, application management, security, or business applications. Deep understanding of SaaS/Cloud Go-to-Market models and subscription software is required.

• Sales Acumen: A proven history of exceeding targets, with a mastery of consultative selling methodologies (e.g., MEDDPICC, Challenger). Experience selling to C-level executives (CEOs, CFOs, CIOs, CTOs) and Lines of Business.

• Leadership Skills: Excellent leadership, influencing, and business planning skills. The ability to build strong partnerships, develop talent, and lead high-performing teams in fast-growing environments.

• Personal Attributes: A strategic and growth mindset, strong operational skills, high emotional intelligence (EQ), and a polished, professional demeanour with excellent communication and presentation abilities.

#LI-Remote (P14191_3372633)

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards programme please visit: https://rewards.okta.com/us.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $560,000-$840,000 USD

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You'll own high-value engagements where we collaborate directly with customers to build and deploy agents into their most critical business processes. This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion.

You will champion our mission in the field, ensure world-class delivery, and bring insights back to our product and research teams on a regular basis. You'll own engagements end-to-end, from SOW through production deployment.

You'll work alongside Forward Deployed Engineers who build the technical solution, while you own product scoping, stakeholder management, value measurement, and the organisational complexity that comes with deploying AI agents in enterprise environments.

Responsibilities:

• Manage the technical delivery plan for each engagement.
• Structure the SOW by clearly defining the scope, steps, dependencies, success criteria, and value hypotheses.
• Translate customer commercial objectives into a sequenced roadmap that our FDEs execute.
• Supervise technical discovery: map customer workflows, identify constraints, define the MVP scope, and shape the solution architecture for custom agent deployments.
• Lead the execution and delivery of daily engineering work within Anthropic and customer teams. Ensure project progress is smooth and sequenced. Make real-time trade-offs on scope and priority to preserve the critical path.
• Ensure product scope for field missions: define the MVP, write requirements documentation, prioritise the engineering backlog, and manage scope against success criteria as requirements evolve. Own the customer relationship throughout delivery. Organise executive briefings, manage communications with stakeholders regarding technical leads and supply, and represent Anthropic remote to senior commercial and technical executives in terms of technical credibility.
• Master value measurement and ROI: define impact hypotheses, establish baselines, and key performance indicators, conduct pre- and post-deployment measurements, and communicate results to executive sponsors.
• BOYD reusable solution patterns, evaluation frameworks, and technical manuals. Record best practices from various interactions and transmit signals from the field to Product and Research teams to improve our platform and models.

Navigating enterprise and regulatory complexity: security audits, legal approvals, procurement processes, compliance requirements, and organisational dynamics.

Manage scope and change: manage evolving requirements, define expectations, negotiate contract modifications, identify risks upfront, and signal them with clear context, when necessary.

Manage delivery operations: sprint ceremonies, step reviews, and progress reports.

Visit customer sites to build relationships, unlock deliveries, and accelerate adoption (target 25-50%).

Profile:

• More than 5 years of technical leadership experience with customers. This can include technical engagement management, technical program management, or technical product management, founders/startups, technical profiles, professional services, consulting, or enterprise software.
• Have deployed AI-based agent solutions, ML, or LLM. You understand applicable models, integration approaches, and reality on the ground.
• Can hold architecture conversations with engineering stakeholders, evaluate technical trade-offs, and test technical decisions under pressure. You won't write production code, but will be responsible for leading technical direction of engagements alongside Forward Deployed Engineers.
• Have experience delivering complex, high-stakes technical projects for enterprise customers, whose results depend on close coordination and rapid decision-making, ideally in multiple activities within regulated sectors.
• Have an assertive personality: you're comfortable, credible, and able to represent Anthropic in high-stakes environments.
• Overcome ambiguous contexts and bring structure where there isn't.
• Have a builder mindset: you're here to create a function, not occupy it.

Additional assets:

• Experience in financial services, healthcare, life sciences, or pharmaceutical industries.
• Experience in a field-deployed engineering organisation or professional services and consulting firms.
• Exceptional understanding of LLM capabilities and limitations.
• Experience with regulated industries and compliance requirements.
• Experience managing delivery teams with integrated engineers on customer sites.
• Familiarity with AI agent frameworks, usage tool models, and orchestration architectures.

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The impact you will have:

• Drive excellence at the BU/Region level, contributing to team-level booking targets and consumption goals.
• Navigate complex regional, regulatory, or market-specific complexities across multiple countries.
• Coach and support junior Engagement Managers, acting as a go-to resource for peers on complex projects.
• Shape account strategy to align with client goals and lead the sales of complex Professional Services & Training (PS&T) offerings.
• Establish and maintain strategic relationships with senior customer stakeholders across multiple engagements.

To be successful in this role, you will need:

• 10+ years of leadership experience in Professional Services.
• Expert-level understanding of PS&T offerings and the ability to customize solutions for complex environments.
• Proficient thought leadership, increasingly viewed as an external expert in the industry.
• Ability to travel up to 25-50% as required.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles.

• Zone 1 Pay Range: $178,800-$245,850 USD
• Zone 2 Pay Range: $161,000-$221,300 USD
• Zone 3 Pay Range: $152,000-$209,000 USD
• Zone 4 Pay Range: $143,000-$196,700 USD

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Key responsibilities include:

• Advising, drafting, and negotiating outbound SaaS master subscription agreements, and other types of ancillary commercial documents related to the sales cycle, such as amendments, NDAs and SOWs, with a focus on large, strategic enterprise accounts, including customers in highly-regulated industries (e.g., global banking, finance, and healthcare).
• Providing day-to-day legal support and responding promptly and effectively to legal requests from sales and other internal clients.
• Partnering with revenue recognition, deal desk, sales operations, privacy and security, and other internal stakeholder teams to ensure negotiated agreements are consistent with internal Okta policies and processes.
• Building critical relationships with sales and legal colleagues and key stakeholders to effectively provide practical legal and strategic advice to assist the business in meeting its objectives.
• Advising on recommended courses of action and legal risks.
• Ability to judge when to escalate identified issues as may be necessary.
• Supporting continuous improvement of standard form legal templates, playbooks, policies and legal processes related to commercial transactions.
• Supporting go-to-market tasks and willingness to drive and contribute to other interesting legal projects, as may be required.

Requirements include:

• 7+ years of relevant transactional legal experience negotiating and drafting enterprise-level technology agreements, including SaaS subscription agreements, cloud services agreements, technology licenses, and professional services agreements, statements of work, ordering documents, NDAs, amendments and related commercial documents.
• 4+ years of in-house experience with a large technology vendor providing transactional legal support.
• Significant experience providing commercial legal support to sales teams calling on large, strategic enterprise accounts in North America, including those in highly-regulated industries (e.g., finance, banking, healthcare, etc).
• Proven track record of managing multiple complex deals with the ability to organise, prioritise deadlines and perform effectively in a fast-paced, fiscal quarter focused work environment.
• Articulate communicator with confidence advising senior sales leadership and internal stakeholders on complex commercial issues.
• Strong experience and demonstrated knowledge of the SaaS business model, revenue recognition principles, enterprise cloud computing, complex deal structures and related data privacy and security frameworks with a focus on regulated industries.
• Deal urgency and interest in supporting revenue transactions.
• Sound legal and business judgment, excellent drafting ability, and the ability to think strategically and give practical advice while appropriately weighing legal and business objectives.
• Flexible and adaptable, with an eagerness to learn and grow in a highly dynamic environment.
• Ability to work both independently and collaboratively across diverse teams.
• Personable, self-motivated team player, willing to roll up their sleeves to get work done and have fun while doing it.
• Strong academic background and J.D. from highly-regarded school, bar admission.

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About the Role: The Claude Agentic Solutions team is Anthropic's forward-deployed engine , embedding directly with Fortune 500 enterprises to architect, build, and deploy production AI agents that transform how they work. We partner with companies that have decided AI is a strategic priority and need Anthropic alongside them to make it real.

You will own how Anthropic Solutions shows up in your industry segment , from the quality of individual engagements to the strategy that defines which problems we solve and for whom. This is fundamentally a technical leadership role: you set the bar for delivery, develop your team's vertical expertise, and ensure every engagement produces outcomes worth repeating.

Responsibilities:

Tech Leadership

• Lead and grow a team of Forward Deployed Engineers and embedded within your vertical.
• Provide active delivery oversight , review SOWs before signature, participate in architecture decisions on complex engagements, and serve as the escalation layer when delivery is at risk.
• Develop your team's vertical fluency: help FDEs understand the regulatory environment, data constraints, and stakeholder dynamics specific to your industry.
• Hire for your team: define role requirements, evaluate candidates, and make judgment calls on who will succeed in this specific context.
• Serve as the senior Anthropic presence in strategic customer conversations, including C-suite and board-level engagements where enterprise AI direction is being set.
• Run operating cadences , monthly engagement reviews, knowledge-sharing sessions, and escalation support for active engagements , while participating in or running client steering committees and unblocking delivery when at risk.

Use Case Library & Reusable Patterns

• Ensure the vertical use case library and reusable asset repository are maintained, prioritized, and mapped to business impact and implementation complexity.
• Systematically surface learnings from delivery back to product and research teams, identifying where customer environments reveal model limitations, platform gaps, or roadmap opportunities.
• Track emerging AI capabilities and assess their relevance for your vertical; bring forward new use case opportunities before clients ask for them.
• Partner with product teams to ensure delivery insights translate into platform improvements and roadmap decisions.

Commercial Leadership

• Partner with Marketing and Sales to develop vertical-specific GTM materials, reference cases, and positioning that reflect what actually wins in your industry.
• Own the qualified pipeline for your vertical , working with Sales and Account Executives to identify, shape, and progress enterprise AI opportunities from first conversation to signed SOW.
• Define how Anthropic goes to market with the Solutions offering in your vertical , including engagement structures, and partnership dynamics.
• Represent your vertical internally , bring the voice of your segment into product, and go-to-market discussions at the leadership level.

Requirements:

• 8+ years of experience spanning enterprise AI/ML delivery, management consulting (Big 3 / Big 4), or enterprise tech professional services , with at least 3 years in a senior leadership capacity owning commercial outcomes.
• Comfort operating in ambiguity and building processes where none exists , you've worked in early-stage, founder, or 0-to-1 environments, and can establish practices from scratch rather than executing within well-defined frameworks.
• Deep domain expertise in your vertical: you should be able to speak credibly with a CEO, CIO, and other executive SMEs.
• A track record of building and leading technical delivery teams in enterprise environments, ideally including embedded or forward-deployed engineers working at client sites.
• Demonstrated ability to carry pipeline and close complex enterprise deals , you understand procurement, know how to navigate large organizations, and can move opportunities forward.
• Strong technical fluency to review SOW scope, participate in architecture discussions, evaluate trade-offs, and judge whether a proposed approach is realistic , without being the one writing the code.
• Experience navigating regulated industry environments.
• Executive presence and communication skills: you can present to a board or run a difficult conversation.

Annual Compensation Range:

£255,000-£325,000 GBP

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Key responsibilities include:

• Ensuring successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Working with senior team members to understand the unique complexity and segmentation of the customers served and creating the best path to full Tanium platform adoption and expansion, leveraging understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies
• Developing and maintaining necessary relationships with customers to ensure alignment to their business needs
• Identifying where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Performing activities and data management that help to drive adoption and value against an agreed-upon plan with the customer

The ideal candidate will have 1-3 years of experience in Customer Success, Account Management, Technical Project Management, Sales Development, Service Management / Professional Services, preferably in a SaaS business model or within SLED organisations. Experience in Information Technology Operations, Security, or Vulnerability Management workflows is a plus.

We are looking for a highly organised self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity. The successful candidate will be curious, willing to learn from others in their discipline, their customers, and other roles at Tanium, and eager to contribute suggestions and ideas to further customer and Tanium goals.

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Your mission will be to grow one of our most strategic Defence customers. Experience selling to this sector is essential, as is experience in running large complex multi-national accounts.

As an Enterprise Account Executive at Databricks, you will come with an informed and compelling point of view on the Big Data, Advanced Analytics and AI space which will guide your successful strategy and together with both our teams and partners, allow you to provide exceptional value to our customers.

The impact you will have:

• Co-develop a business plan, with your team and ecosystem partners, that accelerates customer success to exceed quarterly/annual usage and booking goals
• Lead your team, customer and partners to identify impactful big data and AI use cases whilst proving out their value on the Databricks Data Intelligence Platform
• Implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well-scoped professional services, training and targeted Executive Engagement
• Develop an understanding of technical product details and roadmap to build trust with executives and business and technical champions

What we look for:

• Experience developing strong relationships with large Defence Enterprises global accounts, managing virtual teams, and leading complex sales campaigns in major Defence accounts is essential
• You will have experience working in Big Data, Cloud, or SaaS industries
• Proof of exceeding sales quotas in high-growth Enterprise software companies
• You will have experience driving usage and commit-based engagement models and strategies working with professional services and training teams
• You will have experience co-selling and scaling your business with Cloud Vendors (AWS, Azure and Google Cloud teams) and Global Solution Integrators (GSI)
• You will have experience co-developing business cases and gaining support from C-level Executives
• You will have experience of value-based selling
• Eligibility for SC clearance (existing clearances held would be an advantage)

About Databricks:

Databricks is the data and AI company. More than 10,000 organisations worldwide , including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 , rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.

Benefits:

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion:

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.

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Key responsibilities include:

• Managing the end-to-end delivery of analytics projects, from scoping and planning to execution and delivery
• Translating ambiguous business questions into tractable data analysis projects
• Interpreting and investigating data and statistical questions that arise through the delivery of client work
• Collaborating with cross-functional teams, including Data Science, Engineering, and Product Management, to ensure alignment on project goals and deliverables
• Serving as the primary point of contact for clients, addressing any concerns or issues that may arise during the project lifecycle
• Monitoring project progress and performance, proactively identifying risks and implementing mitigation strategies as needed

To be successful in this role, you will need to have a strong background in analytics and project management, with experience leading cross-functional teams and managing client relationships. You will also need to have excellent communication and presentation skills, with the ability to convey complex analytical concepts to non-technical audiences.

In addition to your technical skills and experience, you will need to be able to integrate AI into your daily work, from summarizing documents to automating workflows and uncovering insights. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar.

If you are a motivated and experienced professional looking to join a dynamic team and contribute to the development of cutting-edge analytics solutions, please apply today!

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Reporting to the Head of Growth Marketing, you will take ownership of vertical-specific campaigns across Healthcare, Financial & Professional Services, and Consumer Goods and scale the 1:1 motion for our highest priority accounts.

Key responsibilities include:

• Building and executing 1:1 ABM programs for a focused set of strategic enterprise accounts (P0 & P1), owning strategy, channel mix, sequencing, and execution end-to-end
• Developing vertical-specific campaign strategies tailored to the buying behaviors, pain points, and use cases of target accounts in targeted industries
• Partnering with enterprise sellers and the Head of Growth Marketing on joint account planning, aligning on target stakeholders, engagement goals, content needs, and campaign timing
• Orchestrating multichannel campaigns across digital advertising, direct mail, web and in-person experiences to engage the full buying committee
• Tracking and reporting on account engagement signals, buying committee penetration, and pipeline influence, turning data into clear and actionable insights for sales and leadership
• Defining ABM KPIs and building reporting frameworks that demonstrate campaign impact on pipeline creation, acceleration, and revenue
• Collaborating cross-functionally with content, product marketing, and field teams to develop account-specific messaging and personalized executive experiences, then systematizing what works into a repeatable ABM playbook

Ideally, you'd have 5+ years of B2B marketing experience with at least 3 years focused on account-based marketing, and a proven track record driving measurable pipeline at enterprise accounts.

Experience working directly with enterprise sales teams on joint account planning, stakeholder mapping, and coordinated campaign execution across a defined account list is also required.

Hands-on experience with ABM platforms (Clay, Qualified, Sendoso), marketing automation (Marketo or HubSpot), and Salesforce for pipeline tracking and attribution is necessary.

Strong analytical skills with a bias for action, and the ability to present campaign performance and strategy clearly to GTM leadership and senior stakeholders is essential.

Nice to have experience marketing to one or more of the following verticals: Healthcare, Financial Services, Professional Services, or Consumer Goods, with familiarity in the distinct buying dynamics and messaging that resonate in each.

Background in executive engagement programs such as personalized landing, executive event support, direct mail, and familiarity with intent data and account-targeted digital advertising strategies is also desirable.

Experience at a high-growth B2B SaaS, enterprise technology, or AI/ML company is highly valued.

We offer a competitive salary range of $128,000-$160,000 USD, comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.

If you're passionate about driving growth and innovation, and have a proven track record in account-based marketing, we encourage you to apply!

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In this role, you will be responsible for managing the end-to-end delivery of analytics projects, collaborating with cross-functional teams, and serving as the primary point of contact for clients. You will also be responsible for monitoring project progress and performance, proactively identifying risks and implementing mitigation strategies as needed.

To be successful in this role, you will need to have a strong background in healthcare analytics, excellent project management skills, and the ability to communicate complex analytical concepts to non-technical audiences. You will also need to be proficient in data analysis tools and programming languages such as SQL, Python, or R.

At Komodo Health, we are committed to using AI strategically to solve problems and generate new ideas. We expect every team member to integrate AI into their daily work, from summarizing documents to automating workflows and uncovering insights.

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.

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This is a strategic leadership role with regional scope, focused on professional services sales, forecast accuracy, team development, and stronger alignment across go-to-market teams. You'll report through the Professional Services organization and play a key role in shaping how GitLab supports enterprise and commercial customers adopting our AI-powered DevSecOps platform.

In your first year, you'll help strengthen forecasting discipline, improve opportunity distribution and proposal quality, and create more consistent practices for discovery, scoping, estimation, and statement of work development.

Responsibilities

• Manage a team of Engagement Managers responsible for consultative Professional Services selling across your region.
• Manage regional Professional Services bookings accountability and maintain a timely, accurate weekly forecast.
• Coach team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing.
• Work with Sales Leadership and Customer Success leaders to align territory priorities, forecast updates, and services strategy.
• Distribute customer opportunities across the team to support balanced geographic or segment coverage.
• Develop strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations.
• Partner with Professional Services Delivery, Ecosystem Partners, and Product teams to define common estimation patterns and proposal standards.
• Improve the Professional Services sales process, including proactive services positioning, scalable offerings, and more consistent selling practices.

Requirements

• Experience managing, guiding, or delivering work in Professional Services or Customer Success environments.
• Experience supporting Professional Services sales, including consultative selling and customer-facing solution discussions.
• Ability to work effectively with Account Executives and other go-to-market partners during the sales process.
• Knowledge of subscription-based business models across SaaS and on-premises offerings.
• Capability to coach teams through complex negotiations, prioritization decisions, and structured deal execution.
• Comfort using GitLab in day-to-day work and staying current with product releases and feature updates.
• Skill in guiding distributed teams through clear communication, accountability, and asynchronous collaboration.
• Openness to candidates with transferable experience from related services, customer-facing, or revenue-focused leadership roles.

About the Team

We are part of GitLab's Professional Services organization and support customers by shaping services engagements that help them adopt GitLab effectively and realize value sooner. In this role, you'll manage Engagement Managers who work as a sales overlay across regions, partnering with Sales, Customer Success, Delivery, Product, and partners in an asynchronous, all-remote environment.

Our work centers on building scalable services selling practices, improving proposal quality and consistency, and aligning regional execution with broader Professional Services strategy.

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This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion. You will champion our mission in the field, ensure world-class delivery, and bring insights back to our product and research teams on a regular basis.

You'll own engagements end-to-end, from SOW through production deployment. You'll work alongside Forward Deployed Engineers who build the technical solution, while you own product scoping, stakeholder management, value measurement, and the organisational complexity that comes with deploying AI agents in enterprise environments.

Responsibilities:

• Own the technical delivery plan for each engagement. Structure SOWs with clear scope, milestones, dependencies, success criteria, and value hypotheses. Translate customer business objectives into a sequenced roadmap that FDEs execute against.

• Lead technical discovery: map customer workflows, identify constraints, define MVP scope, and shape the solution architecture for custom agent deployments.

• Run day-to-day engineering execution and delivery across Anthropic and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.

• Own product scoping for field engagements: define the MVP, author requirements documentation, prioritise the engineering backlog, and manage scope against success criteria as requirements evolve.

• Own the customer relationship throughout delivery. Lead executive briefings, manage stakeholder communications across technical leads and procurement, and represent Anthropic's technical credibility with senior business and engineering leaders.

• Own value measurement and ROI: define impact hypotheses, set baselines and KPIs, run pre- and post-deployment measurement, and report outcomes to executive sponsors.

• Codify reusable solution patterns, evaluation frameworks, and technical playbooks. Extract what works across engagements and feed field signals back to Product and Research to improve our platform and models.

• Navigate enterprise and regulatory complexity: security reviews, legal approvals, procurement processes, compliance requirements, and organisational dynamics.

• Manage scope and change: handle evolving requirements, set expectations, negotiate contract modifications, identify risks early, and escalate with clear context when needed.

• Run delivery operations: sprint ceremonies, milestone reviews, and progress reporting.

• Travel to customer sites to build relationships, unblock delivery, and accelerate adoption (25–50% expected).

You May Be a Good Fit If You:

• Have 5+ years of customer-facing technical delivery leadership , this could be technical engagement management, technical program management, or technical product management, founders/startups, technical-adjacent backgrounds, professional services, consulting, or enterprise software.

• Have delivered AI, ML, or LLM-based agentic solutions into production. You understand solution patterns, integration approaches, and what breaks in real environments.

• Can lead architecture discussions with engineering stakeholders, evaluate technical trade-offs, and pressure-test technical decisions. You won't write production code, but you will own the technical direction of engagements alongside FDEs.

• Have a track record delivering complex, high-stakes technical projects for enterprise clients where outcomes depended on tight coordination and fast decision-making, ideally across multiple workstreams in regulated industries.

• Have executive presence , polished, credible, and comfortable representing Anthropic to senior leaders in high-stakes environments.

• Thrive in ambiguity and bring structure where none exists.

• Have a builder's mindset , you're here to create a function, not join one.

Strong Candidates May Also Have:

• Experience in financial services, healthcare/life sciences, or pharmaceutical verticals.

• Background at a Forward Deployed Engineering company or professional services and consulting firms.

• Exceptional understanding of LLM capabilities and limitations.

• Experience with regulated industries and compliance requirements.

• Experience managing delivery teams with embedded engineers at customer sites.

• Familiarity with AI agent frameworks, tool use patterns, and orchestration architectures.

Annual compensation range for this role is €190,000-€215,000 EUR.

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Responsibilities:

• Develop the long-term vision, strategy, and day-to-day operations for Professional Services enablement at Stripe.
• Establish KPIs and analytics to track the impact of enablement initiatives and make data-driven decisions.
• Create and publish Professional Services enablement calendar.
• Communicate enablement strategies, program progress, and readiness metrics clearly and concisely to senior ProServ leadership.
• Collaborate with a globally distributed team across multiple time zones and serve as the crucial bridge between Product, GTM Enablement, Partners, and Professional Services leadership, ensuring all teams are aligned on enablement priorities and product readiness.
• Understand the role of consulting at Stripe so that you confidently build new training programs and content focused on soft skill enablement.
• Translate complex product capabilities into specialized learning paths and actionable enablement resources across Stripe’s technical landscape.
• Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities to maintain Stripe's technical edge.
• Build aesthetically superb courseware and documentation alongside scalable enablement assets (e.g., technical deep-dives, playbooks, certification programs, and hands-on technical labs).
• Orchestrate and collaborate with Subject Matter Experts (SMEs), including Product and Product Marketing, to curate high-impact technical content.
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep the Professional Services teams at the cutting edge.
• Cultivate a program of continuous peer-to-peer learning that empowers top-performing consultants to share best practices and field-tested technical solutions.
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in satisfaction, productivity, and revenue generation.
• Be a key advocate and support for change management and best practices throughout the organization.

Requirements:

• 10+ years of experience in a technical consulting or enablement role.
• Knowledge of adult learning principles and the ability to incorporate them into the curriculum.
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales and delivery performance.
• Strong project management skills with the ability to multitask, prioritize, and execute in a fast-paced environment.
• Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders.
• Demonstrated ability to work cross-functionally and build productive relationships with teams across the organization.
• Passion for continuous learning and a solutions-oriented mindset.
• Experience with content creation, curation, and knowledge management platforms.

Preferred qualifications:

• Experience developing content for technical certifications.
• Professional experience using e-learning software and/or LMS.
• Experience working with payment industry and/or consulting.

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Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities:

• Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it's associated tools, templates and processes

• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.

• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan

• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support

• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field

• Ability to understand complex business requirements and craft tailored solutions

• Ability to quickly learn and explain technical concepts to Stripe's largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you'll need to talk to Users in a language they can understand

• Proven program management skills and experience

• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working

• Ability to recognize repeated user-facing issues and build scalable solutions

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome

• Experience in working with or in complex Enterprise organizational and decision making structures

• An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe's applications

• Apply structured problem-solving and stakeholder management frameworks , drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

Preferred qualifications:

• This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.

Industry certifications to ensure project success. Typical certifications include:

• Certified ScrumMaster

• PMP or PRINCE2 Certification

Prior experience in the payments industry

A familiarity with the integration and testing of APIs

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In this role, you'll own the end-to-end customer journey for your assigned domain, from first touchpoint through deeper platform adoption, with a focus on how customers are served through scaled and digital experiences, Customer Success tiers, Professional Services, and Education and Training.

You'll sit at the intersection of service design, product thinking, and cross-functional work. Rather than delivering customer engagements directly, you'll design the offerings, frameworks, tooling requirements, and enablement that help field teams deliver those services effectively at scale.

You'll also partner closely with the CX Engineering Platform team to help shape the CX Services roadmap for your area.

This role is a strong fit for someone who brings an AI-forward working style and can apply it in practical ways, whether that means accelerating research, drafting requirements, building enablement, or improving how services are designed.

You'll work across a broad set of stakeholders, from practitioners in the field to senior leadership, and help ensure GitLab services make it easier for customers to achieve meaningful outcomes with our platform.

Some examples of our projects:

• Designing and evolving service offerings, delivery frameworks, and enablement for a specific product domain across the customer lifecycle

• Translating field feedback and customer needs into tooling requirements, service improvements, and scalable adoption paths for GitLab customers

What you’ll do

• Own the end-to-end services portfolio for your assigned product area, including offer design, pricing, bill of materials standards, lifecycle management, field enablement, and sunset decisions.

• Map and continuously improve the customer journey for your product domain, defining how customers move across digital experiences, Customer Success tiers, Professional Services, and Education and Training.

• Define clear customer outcomes and value anchors for each offering so teams can communicate success consistently and track adoption, utilization, or expansion against agreed measures.

• Act as the product manager for tooling requirements related to your domain by partnering with the CX Engineering Platform team on requirements, backlog management, prototype reviews, and user acceptance testing to improve service delivery efficiency and user adoption.

• Build and maintain strong working relationships across the organization, from team members who deliver services day to day to senior managers shaping broader CX Services priorities.

• Partner with peers across the CX Services team to create consistent service experiences and ensure offerings are sequenced effectively across the customer lifecycle.

• Create and maintain field enablement materials such as playbooks, talk tracks, objection handling guides, and training resources that help teams deliver services at scale and improve readiness, consistency, and time to delivery.

What you’ll bring

• Significant experience in professional services, customer success, solutions architecture, or product management within a SaaS environment.

• Strong foundation in DevOps, application development, software development lifecycle, or security concepts, with the ability to apply that knowledge when designing credible services for a technical product space.

• Familiarity with AI and machine learning workflows, large language model capabilities, and agent-based systems, especially in the context of enterprise adoption and change management.

• A clearly AI-forward approach to work, with practical experience using AI tools to improve speed, quality, synthesis, or prioritization in your day-to-day responsibilities.

• Strong communication and stakeholder management skills, with the ability to work effectively across a remote, asynchronous organization and adapt your message for different audiences.

• Strong writing skills, including the ability to create clear requirements, concise summaries, and field-ready materials with minimal revision.

About the team

The CX Services team is part of CX Engineering at GitLab. We design, enable, and improve the service offerings that help customers achieve business outcomes across GitLab's modernization journeys, including AI, Security, and DevOps.

Our focus is on building the structures that let customer-facing teams deliver consistent, scalable services.

You'll work with a team that links strategy to execution by turning customer needs, field insight, and product direction into practical services and internal capabilities.

We partner closely with organizations across Professional Services, Customer Success, Education Services, and CX Engineering Platform, helping create a more consistent customer experience across the lifecycle.

We're a good team for someone who enjoys solving problems that require both systems thinking and cross-functional work, especially in a company that values transparency, iteration, and asynchronous work.

Our work is cross-functional, outcome-oriented, and closely tied to how we help customers adopt the platform more effectively at scale.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world.

All of our roles are remote, however some roles may carry specific location-based eligibility requirements.

Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy.

Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.

GitLab’s policies and practices relating to recruitment, employment, and termination are designed to ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as established by law.

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You will shape how customers adopt GitLab, grow with our platform, and engage with service offerings that support their goals. Working across Sales, Product, Engineering, Support, Marketing, and Operations, you will help define a clear vision for customer lifecycle programs, paid success plans, and scalable service delivery.

In this role, you will combine strategic thinking with hands-on execution, using customer insights, data, and strong cross-functional partnership to improve outcomes for customers and the business. This is a unique opportunity to influence adoption, retention, expansion, and the overall customer journey at GitLab.

Responsibilities

• Set the vision and strategic plan for the CX Services organisation, with a focus on product adoption, customer outcomes, and business growth.

• Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.

• Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.

• Define and monitor key performance indicators for customer success/services, using data to evaluate program health and identify areas for improvement.

• Lead and develop a high-performing CX Services Management team across distributed environments, including hiring, coaching, enablement, and performance management.

• Partner closely with Sales leadership on renewal forecasting, account coverage, and growth planning to support retention and expansion.

• Work across Product, Engineering, Support, Marketing, and Operations to align service delivery, resolve escalations, and improve the end-to-end customer experience.

• Manage the commercial and operational aspects of the services portfolio, translating customer needs into practical offerings that deliver measurable value.

Requirements

• Significant experience leading customer success/services teams in SaaS or subscription enterprise software environments, including experience managing managers and global teams.

• Demonstrated success building customer success/services strategies that improve adoption, retention, expansion, and long-term customer value.

• Strong leadership and people management skills, with the ability to recruit, develop, and mentor high-performing teams in a distributed organisation.

• Experience designing or evolving service offerings and customer programs based on customer needs, business priorities, and operational scalability.

• Strong understanding of technical product implementation, adoption strategies, and the software development lifecycle, ideally in DevOps or related environments.

• A data-driven approach to decision-making, with experience defining success metrics, analysing performance, and using insights to guide action.

• Excellent communication and presentation skills, with the ability to influence senior stakeholders and build effective cross-functional partnerships.

• Willingness to travel as needed and comfort working across cultures, geographies, and asynchronous ways of working.

About the Team

The CX Services team at GitLab helps customers achieve meaningful outcomes with our platform after the sale. We focus on adoption, value realisation, service delivery, and long-term customer growth. We work across the customer lifecycle to create consistent experiences, improve engagement models, and develop services that meet the needs of a broad range of customers.

We partner closely with Sales, Support, Product, Engineering, Marketing, and Operations to connect customer goals with the right strategy, resources, and programs. In our globally distributed and asynchronous environment, we value clear communication, strong ownership, and continuous improvement.

Our team is an important part of how GitLab supports customers as they build, secure, and deliver software more effectively.

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Bạn sẽ phải chịu trách nhiệm về tăng trưởng doanh thu dịch vụ công cộng ở Đức, xây dựng và thực hiện chiến lược dịch vụ cho khu vực này, duy trì dự báo chính xác và quản lý các khoảng trống trong dòng tiền, lãnh đạo vòng đời đề xuất và đàm phán dịch vụ, phát triển các dịch vụ có hướng kết quả và tạo ra các tuyên bố về công việc hấp dẫn.

Để thành công trong vai trò này, bạn cần đạt được mục tiêu doanh thu và tăng trưởng dịch vụ công cộng, đảm bảo thực hiện các dự án công cộng ở Đức theo đúng thời hạn, chi phí và sự hài lòng của khách hàng.

Nhiệm vụ chính

• Chịu trách nhiệm về tăng trưởng doanh thu dịch vụ công cộng ở Đức.
• Xây dựng và thực hiện chiến lược dịch vụ cho khu vực này.
• Duy trì dự báo chính xác và quản lý các khoảng trống trong dòng tiền.
• Lãnh đạo vòng đời đề xuất và đàm phán dịch vụ.
• Phát triển các dịch vụ có hướng kết quả và tạo ra các tuyên bố về công việc hấp dẫn.
• Đảm bảo thực hiện các dự án công cộng ở Đức theo đúng thời hạn, chi phí và sự hài lòng của khách hàng.

Yêu cầu

• Có ít nhất 8 năm kinh nghiệm trong lĩnh vực dịch vụ chuyên nghiệp, chương trình vận hành hoặc các vai trò trước bán hàng trong môi trường công nghệ doanh nghiệp.
• Có kinh nghiệm làm việc với các tổ chức công cộng Đức (các bộ, cơ quan nhà nước, hoặc các tổ chức được quản lý).
• Có kinh nghiệm về sở hữu thương mại các mục tiêu doanh thu dịch vụ, bao gồm dự báo và các cuộc đàm phán phức tạp về hợp đồng.
• Có nền tảng vững chắc trong việc cung cấp các giải pháp công nghệ trong các lĩnh vực tìm kiếm, quan sát, phân tích dữ liệu hoặc an ninh.
• Có kinh nghiệm quản lý các dự án song song với sự giám sát và rủi ro.
• Có khả năng nói và viết tiếng Đức và tiếng Anh.
• Có khả năng di chuyển lên đến 50% trong Đức (và đôi khi quốc tế).

Yếu tố mong muốn

• Có kiến thức về Elasticsearch và các công nghệ liên quan (Linux, NoSQL, hệ thống phân phối).
• Có chứng chỉ PMP, PRINCE2 hoặc Scrum Master.
• Có kinh nghiệm làm việc như một chuyên gia tính phí hoặc quản lý dự án.
• Có khả năng được cấp giấy phép an ninh Đức nếu cần.

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Reporting to the Manager of Partner Delivery Success, this role will be responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight.

Key Responsibilities:

• Develop delivery capability across the assigned partner portfolio.
• Guide partners through the Service Delivery Partner maturity model.
• Identify specialization gaps and recommend enablement paths.
• Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
• Encourage partner certification and skill development.
• Review and validate partner go-live submissions.
• Classify deployments according to Standard, Advanced, and Strategic complexity levels.
• Ensure deployments meet Okta delivery standards.
• Capture delivery feedback from Professional Services and customers.
• Serve as the delivery advisor for sales teams when identifying partners for deployments.
• Recommend partners based on capability, specialization, and deployment complexity.
• Assist in identifying partners capable of supporting complex customer architectures.
• Track ecosystem capability trends across assigned partners.
• Identify gaps in partner expertise or geographic coverage.
• Provide recommendations for partner enablement and recruitment.
• Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning.
• Partner closely with Alliances to support relationship management and service delivery partner recruitment.
• Drive and track partner adoption to post-sales enablement.

What you’ll bring to the role:

• 7+ years of experience in enterprise software delivery, professional services, or partner success roles.
• Experience working with system integrators or service delivery partners.
• Experience supporting enterprise software implementations.
• Strong understanding of identity and access management concepts.
• Familiarity with enterprise SaaS deployment models.
• Understanding of partner ecosystems and implementation services.
• Ability to guide partners through complex technology implementations.
• Strong cross-functional collaboration skills.
• Ability to evaluate partner capabilities and recommend improvement strategies.
• Excellent communication and stakeholder management skills.
• Ability to work with technical teams, sales teams, and executive stakeholders.

And extra credit if you have experience in any of the following!

• Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
• Familiar with open-source tools and development practices.
• Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).
• Familiar with AI GPTs

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This is a role that sits at the intersection of product thinking, service design, and cross-functional influence. You will design, manage, and enable the services that move customers forward at every stage of that journey.

Your responsibilities will include:

• Owning the end-to-end service portfolio for your assigned product area , offer design, pricing, BOM standards, lifecycle management, field enablement, and sunset decisions
• Mapping and continuously refining the complete customer journey for your product area, defining how customers are guided across scaled digital motions, Customer Success Tiers, Professional Services, and Education and Training
• Defining measurable customer outcomes and value anchors for each offering, ensuring every service can clearly articulate what success looks like and how it is verified
• Acting as product manager for your product area tooling requirements into the CX Engineering Platform team , writing requirements, reviewing prototypes, managing a backlog, and conducting UAT
• Partnering with PS Engineers, Customer Success, Project Managers, and Solution Architects to gather field input and translate it into refined or net-new service offerings
• Building and maintaining relationships with stakeholders across the full organizational range , from PSEs and CSMs who deliver your services in the field, through to VP-level PS and CS leadership and C-suite executives
• Collaborating with your peers across the CX Services Portfolio team to design consistent customer experiences and ensure services are properly sequenced across the customer lifecycle
• Creating and maintaining field enablement materials , playbooks, objection handling guides, Highspot pages, talk tracks, and training sessions , for CSMs, CSAs, PSEs, and AEs
• Using AI tools actively in your daily workflow to accelerate research, drafting, synthesis, and requirement writing , and contributing what you learn to the team shared AI practice

To succeed in this role, you will need:

• 7+ years of experience in professional services, customer success, solutions architecture, or product management at a SaaS company
• Demonstrated experience designing or managing service offerings , not just delivering them. You have written a scope of work, defined pricing, and built a delivery kit
• Strong understanding of DevOps, application development, SDLC, or security domains , you do not need GitLab product knowledge on day one, but you need the technical foundation to develop it quickly
• Technical depth sufficient to design credible services. You do not need to have delivered these engagements yourself, but you need to understand them well enough that the practitioners who do will trust your judgment
• Deep familiarity with AI/ML engineering workflows, LLM capabilities, and agentic systems , and the organizational change management required for enterprise AI adoption
• A demonstrated AI-forward working style , you actively use agentic coding and AI tools as part of your daily workflow. You have formed opinions about how these tools change the way you work, and you can walk us through a specific workflow you have built or discovered that materially changed your output quality or speed
• Proven ability to build trust and communicate effectively across the full stakeholder range , individual contributors, managers, directors, VPs, and C-suite , in a remote, async-first environment
• Commercial acumen: fluency in how professional services and subscription services are priced, packaged, and sold in an enterprise context
• Strong written communication skills: you can produce clear, concise, and compelling content that resonates with diverse audiences

If you're passionate about designing and delivering exceptional customer experiences, and you have a strong background in professional services, customer success, or product management, we encourage you to apply for this exciting opportunity.

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As an Enterprise Account Executive, you will be responsible for breaking in, building relationships and awareness, to create the demand and new business revenue for Elastic solutions within new Enterprise accounts. You will uncover new and diverse use cases for Search, Security, and Observability to solve key business initiatives in their organizations.

You will work thoughtfully with customers to identify new business opportunities, manage through the sales cycle and close complex transactions. You will build a robust pipeline and a long-term business plan through community, customer, and partner ecosystems to achieve significant Elastic growth within your accounts.

Delivering against monthly, quarterly, and annual revenue targets for New Business SaaS subscriptions and Professional Services contracts while maintaining the existing customer base. Collaborating across Elastic business functions to ensure a seamless customer experience.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 50/50 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is $226,500-$340,000 USD.

Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

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You will cultivate strong relationships with field sales by providing sound, strategic counsel to support ongoing go-to-market efforts. You will help maintain and update our legal agreements, with particular focus on professional services, ensuring that terms and internal policies are positioned to continue enabling rapid revenue growth and maintaining long-term stability for the company.

As a solutions-oriented business partner, you will provide pragmatic, sound legal counsel to internal Databricks clients and our growing customer base based on your understanding of Databricks' technology, professional services offerings, information security architecture, and data privacy/compliance policies.

You will work cross-functionally with our business partners (e.g., Finance, Information Security, Product, and privacy) to align, communicate, and enforce applicable policies and controls in our global contracting processes.

We are looking for a minimum of seven (7) years of technology transactions experience, either at a law firm and/or in-house Attorney role. You should have relevant commercial transactional experience working for and/or supporting cloud-based software companies, including an understanding of professional service delivery to support consumption growth.

Substantial experience drafting, negotiating, and closing complex professional services agreements and a strong understanding of contractual issues related to information security, data privacy, artificial intelligence, and intellectual property is required.

You should have proven ability to successfully navigate and counsel on complex legal issues while balancing and/or mitigating material risk. You should be able to prioritize competing demands and be responsive to client expectations in a fast-paced environment within a limited time period.

Outstanding written and verbal communication skills are essential. A growth mindset, strong attention to detail, excellent critical thinking, and problem-solving abilities are also required.

Experience and/or strong interest in mentoring and guiding junior legal team members is a plus. A JD and good standing to practice law in the relevant jurisdiction are necessary.

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To be successful in this role, you will need to have a track record of success hunting to sell SaaS subscriptions and professional services into net-new complex accounts, demonstrated by overachievement of quota and strong customer references. You will need to have a deep understanding and preferably experience selling into the ecosystem we live in, including Enterprise Search, Logging, Security, APM, and Cloud. You will need to be able to build relationships and credibility with both IT and LOB executives. You will need to have predictability and accurate forecasting capabilities using SFDC. You will need to have an appreciation for the Open Source go-to-market model and the community of users who rely on our solutions every single day. You will need to have previous experience selling into the Enterprise accounts included in this territory.

Bonus points if you have previous experience selling in an Open-Source model.

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As an Enterprise Account Executive, you will be responsible for breaking in, building relationships and awareness, to create the demand and new business revenue for Elastic solutions within new Enterprise accounts. You will uncover new and diverse use cases for Search, Security, and Observability to solve key business initiatives in their organizations.

You will work thoughtfully with customers to identify new business opportunities, managing through the sales cycle and closing complex transactions. You will build a robust pipeline and a long-term business plan through community, customer, and partner ecosystems to achieve significant Elastic growth within your accounts.

Delivering against monthly, quarterly, and annual revenue targets for New Business SaaS subscriptions and Professional Services contracts while maintaining the existing customer base. Collaborating across Elastic business functions to ensure a seamless customer experience.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 50/50 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is $226,500-$340,000 USD.

Additional benefits include a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

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To be successful in this role, you will need to have a track record of success hunting to sell SaaS subscriptions and professional services into net-new complex accounts, demonstrated by overachievement of quota and strong customer references. You will need to have a deep understanding and preferably experience selling into the ecosystem we live in, including Enterprise Search, Logging, Security, APM, and Cloud. You will need to be able to build relationships and credibility with both IT and LOB executives. You will need to have predictability and accurate forecasting capabilities using SFDC. You will need to have an appreciation for the Open Source go-to-market model and the community of users who rely on our solutions every single day. You will need to have previous experience selling into the Enterprise accounts included in this territory.

Bonus points if you have previous experience selling in an Open Source model.

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Key Responsibilities:

• Evangelise Elastic's ability to deliver business outcomes and our delivery methodology to our customers
• Apply industry expertise and business insight to understand customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Exceed growth and bookings targets, ensure organisational health, and drive customer satisfaction
• Ability to create Enterprise services proposals, draft custom Scope of Work and engage customers, especially C-Level, using a consultative selling approach that positions Elastic and yourself as a long-term trusted advisor relationship
• Develop and lead a territory plan and a personalised account plan for each customer, which aligns with their business goals
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver YOY growth
• Form a strong relationship with the Sales, Customer Success organisation, and regional Alliances/Partner organisations that are instrumental to success
• Participate in enhancing our service delivery methodology, services practice, and industry POV's

Requirements:

• 10+ years of consultative sales experience, consistently exceeding quotas across large enterprise accounts
• 5+ years of experience in selling and delivering professional services within strategic consulting firms, large-scale system integrators, or professional services divisions of software organisations
• Proven track record to build, nurture, and maintain C-level relationships, earning recognition as a trusted advisor
• Strong track record in expanding key accounts and managing complex, multi-million-dollar pursuits
• Highly collaborative professional who thrives in complex, matrixed organisational structures
• Expertise in developing compelling responses to both functional and technical components of RFIs and RFPs
• Demonstrated project and account management capabilities with a focus on results and client satisfaction
• Exceptional teammate with outstanding interpersonal and communication skills
• Thrives in fast-paced, dynamic environments, maintaining composure and delivering excellence under pressure

Additional Information:

• As a distributed company, diversity drives our identity
• Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life
• Your age is only a number
• It doesn't matter if you're just out of college or your children are; we need you for what you can do
• We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

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As an Enterprise Account Executive, you will report to the Director, Enterprise Sales, Italy aure and drive growth and deepen engagement of our most strategic Utilities/Energy customer partnerships in the region.

Your mission will be to co-develop a business plan, with your team and ecosystem partners, that accelerates customer success to exceed quarterly/annual consumption and booking goals.

You will lead your team, customers and partners to identify impactful big data and AI use cases whilst proving out their value on the Databricks Data Intelligence platform.

You will implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well scoped professional services, training and targeted Executive engagement.

You will develop an understanding of technical product details and roadmap to build trust with executives and technical champions.

What we look for:

• 5+ years of experience selling SaaS solutions to Enterprise Customers

• You will have experience working in Big Data, Cloud, or SaaS industries with some technical sales experience

• Proof of exceeding sales quotas in high-growth Enterprise software companies

• You will have experience driving consumption and commit-based engagement models and strategies working with professional services and training teams

• You will have experience co-selling and scaling your business with Cloud Vendors (AWS, Azure and Google Cloud teams) and Global Solution Integrators (GSI)

• Experience of building effective champions, collaborative teams and partnerships to support execution of your account / territory plan

• Understanding of how to identify all key uses cases and buying centres in an opportunity to increase the impact of Databricks in an organisation

• Experience of following robust sales methodologies and process, e.g. account planning, MEDDPICC, Value Selling and accurate forecasting

• Fluent Italian and business English is required

Benefits:

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.

For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion:

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel.

We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.

Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance:

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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You'll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices.

In this role, you'll connect customer goals with GitLab capabilities, lead workshops and Centres of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams.

You'll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.

Responsibilities

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.

• Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Centre of Excellence within their organisation.

• Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.

• Measure and monitor customers' progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.

• Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

• Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.

• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

Requirements

• Experience in a customer-facing role focused on post-sales adoption, value realisation, and advocacy.

• Background in customer success, professional services, technical account management, or a related function with direct customer engagement.

• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.

• Knowledge of the software development lifecycle, including typical development pipelines and tooling.

• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

• Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.

• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.

• Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

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As an Enterprise Account Executive, you will be responsible for breaking in, building relationships and awareness, to create the demand and new business revenue for Elastic solutions within new Enterprise accounts. You will uncover new and diverse use cases for Search, Security, and Observability to solve key business initiatives in their organizations.

Key Responsibilities:

• Building relationships and credibility with both IT and LOB executives
• Aquariums and accurate forecasting capabilities using SFDC
• Delivering against monthly, quarterly annual revenue targets for New Business SaaS subscriptions and Professional Services contracts while maintaining the existing customer base
• Collaborating across Elastic business functions to ensure a seamless customer experience

Requirements:

• A track-record of success hunting to sell SaaS subscriptions and professional services into net-new complex accounts, demonstrated by overachievement of quota and strong customer references
• A deep understanding and preferably experience selling into the ecosystem we live in, including Enterprise Search, Logging, Security, APM and Cloud
• Predictability and accurate forecasting capabilities using SFDC
• An appreciation for the Open Source go-to-market model and the community of users who rely on our solutions every single day

Bonus Points:

• Previous experience selling in an Open Source model
• Reside in Houston, TX

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 50/50 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is $113,300-$179,200 USD

The typical starting Target Variable range for this role is $113,200-$179,100 USD

The typical starting On-Target Earnings (OTE) range for this role is $226,500-$358,300 USD

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In this high-impact role, you'll lead the architecture and delivery of enterprise implementations, translating business workflows into scalable, AI-powered systems that accelerate time-to-value and drive long-term adoption. You'll work closely with Engagement Managers, Account teams, and Product to shape the future of how organisations leverage Airtable AI to transform their operations.

Responsibilities

• Architect and deliver paid SOW enterprise Airtable implementations for strategic customers
• Lead scoping and design of Airtable AI solutions during professional services engagements
• Develop repeatable AI solution patterns, including AI workflows, automations, and structured data pipelines
• Establish best practices for data modelling, governance, and AI-enabled workflow design
• Partner with Engagement Managers to scope services engagements and define implementation plans
• Produce solution architecture diagrams, data models, and workflow documentation for enterprise customers
• Drive adoption of Airtable AI capabilities across multiple enterprise implementations
• Provide technical guidance and troubleshoot architectural challenges during implementations
• Collaborate with Product and internal teams to relay AI feature feedback and influence the roadmap

Requirements

• 5+ years of solution architecture, solution engineering, or technical consulting experience for enterprise SaaS platforms
• Strong understanding of data modelling, database design, and governance
• Experience designing workflow automation and operational systems
• Familiarity with AI-enabled SaaS capabilities (LLMs, AI automation, AI-assisted workflows, or AI copilots)
• Ability to translate complex business processes into scalable technical architectures
• Strong stakeholder communication skills across technical and executive audiences
• Experience scoping and delivering enterprise implementations
• Proficiency in process mapping and architecture documentation tools (e.g., Lucidchart, Visio)
• Experience designing AI-driven workflow solutions (LLMs, prompt design, AI agents, AI automation)
• Experience implementing platforms like Airtable, Notion, ServiceNow, Salesforce, Workato, or similar workflow/data systems
• Familiarity with APIs, integrations, and automation frameworks
• Experience with enterprise data governance and security models
• Experience in Professional Services or consulting organisations
• Technical familiarity with scripting or low-code/no-code platforms
• Experience developing repeatable architecture patterns or implementation frameworks

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You'll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilisation, and maturity.

Reporting into the APJ Customer Success organisation, you'll own a book of customers, act as their primary GitLab liaison for questions and escalations, and coordinate with Product Management, Engineering, Sales, Professional Services, and Support so customers can navigate complex technical and organisational challenges with confidence.

You'll use your understanding of Git, software development lifecycles, and continuous integration, continuous deployment, and DevSecOps practices to help customers adopt best practices and stay current with new GitLab capabilities.

In your first year, success looks like building strong, consultative relationships with key stakeholders, increasing adoption of the GitLab platform, and strengthening retention, growth, and customer satisfaction across your portfolio.

Responsibilities

• Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.

• Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.

• Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.

• Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time.

• Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.

• Provide hands-on technical enablement and onboarding, including education on new GitLab features, releases, and relevant use cases.

• Program manage account escalations, ensuring root causes are understood, follow-up actions are owned, and stakeholders are informed.

• Collaborate with Services and other internal teams to identify and recommend training, enablement, and maturity opportunities aligned to customer needs.

Requirements

• Practical understanding of Git, common branching strategies, and modern software development lifecycles.

• Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.

• Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures.

• Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction.

• Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services.

• Strong communication, presentation, and organisational skills, with attention to detail and analytical thinking.

• Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs.

• Alignment with GitLab's values and interest in applying transferable skills from related roles or industries, with flexibility to travel as needed according to company policy.

About the Team

We are part of GitLab's Customer Success organisation. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilisation, and DevSecOps maturity while building strong, consultative relationships.

As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations.

We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success.

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We are looking for a creative, delivery-oriented Named Enterprise Account Executive to join the team in France to maximise the phenomenal market opportunity that exists for Databricks.

As an Account Executive, you will be responsible for selling innovation and value to existing customers, identifying new use cases and growing consumption. You will guide deals forward to compress decision cycles and develop an understanding of technical product details and roadmap to build trust with executives and technical champions.

Responsibilities:

• Co-develop a business plan, with your team and ecosystem partners, that accelerates customer success to exceed quarterly/annual consumption and booking goals
• Lead your team, customers and partners to identify impactful data and AI use cases whilst proving out their value on the Databricks Data Intelligence platform
• Implement the data and AI transformation goals of your customer through a combination of strategic partnerships, well scoped professional services, training and targeted Executive engagement

What we look for:

• Extensive experience selling complex solutions to Enterprise Customers
• Experience managing and leading complex, federated sales campaigns in major accounts
• Experience working in Data, Cloud industries with some technical sales experience
• Proof of exceeding sales quotas in high-growth Enterprise software companies
• Experience driving consumption and commit-based engagement models and strategies working with professional services and training teams
• Experience co-selling and scaling your business with Cloud Vendors (AWS, Azure and Google Cloud teams) and Global Solution Integrators (GSI)
• Experience of building effective champions, collaborative teams and partnerships to support execution of your account / territory plan
• Understanding of how to identify all key uses cases and buying centres in an opportunity to increase the impact of Databricks in an organisation
• Experience of following robust sales methodologies and process, e.g. account planning, MEDDPICC, Value Selling and accurate forecasting

Requirements:

• Bachelor's Degree or relevant work experience
• Fluent French and business English is required

Benefits:

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please click here.

Our Commitment to Diversity and Inclusion:

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.

Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance:

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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Are you ready to help users tackle their hardest problems through the power of search? If so, we’d love to hear from you!

As an Enterprise Account Executive, you will:

• Break in, build relationships and awareness, to create the demand and new business revenue for Elastic solutions within new Enterprise accounts.
• Uncover new and diverse use cases for Search, Security, and Observability to solve key business initiatives in their organizations.
• Work thoughtfully with customers to identify new business opportunities, manage through the sales cycle and close complex transactions.
• Build a robust pipeline and a long-term business plan through community, customer, and partner ecosystems to achieve significant Elastic growth within your accounts.
• Deliver against monthly, quarterly, and annual revenue targets for New Business SaaS subscriptions and Professional Services contracts while maintaining the existing customer base.
• Collaborate across Elastic business functions to ensure a seamless customer experience.

To succeed in this role, you will need:

• A track record of success hunting to sell SaaS subscriptions and professional services into net-new complex accounts, demonstrated by overachievement of quota and strong customer references.
• A deep understanding and preferably experience selling into the ecosystem we live in, including Enterprise Search, Logging, Security, APM, and Cloud.
• The ability to build relationships and credibility with both IT and LOB executives.
• Predictability and accurate forecasting capabilities using SFDC.
• An appreciation for the Open Source go-to-market model and the community of users who rely on our solutions every single day.
• Previous experience selling into the Enterprise accounts included in this territory.

Bonus points if you have previous experience selling in an Open-Source model.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 50/50 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is $226,500-$340,000 USD.

In addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

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Wonderschool is a company that empowers small business owners to launch and grow childcare programs through software, coaching, and support. We are looking for a Head of Implementation & Customer Success to join our team.

As a Head of Implementation & Customer Success, you will be responsible for ensuring that our platform and partnerships translate into real outcomes for customers. This includes successful deployments, strong adoption, and long-term retention.

Responsibilities:

• Own end-to-end delivery of government and enterprise implementations, from kickoff through go-live and post-launch success

• Ensure customers achieve defined outcomes, including successful deployment, adoption, and ongoing usage

• Manage complex, multi-stakeholder implementations involving integrations, data migration, and system configuration

• Establish clear success metrics across adoption, retention, and expansion

• Build a Scalable Customer Success Engine

• Design and implement repeatable playbooks for onboarding, implementation, and long-term customer success

• Develop systems to monitor customer health, identify risks, and drive proactive engagement

• Build frameworks that improve time-to-value and increase net revenue retention

• Identify opportunities for expansion and deeper customer partnerships

• Lead and Scale the Team

• Build and lead a high-performing implementation and customer success organization

• Define roles, hiring plans, and operating structure as the company scales

• Coach and develop team members while maintaining high standards of execution

• Establish clear performance expectations tied to customer and business outcomes

• Drive Cross-Functional Execution

• Partner closely with Product, Engineering, and Sales to ensure successful deployments and product alignment

• Translate customer feedback into product improvements and roadmap priorities

• Ensure alignment between sales commitments and delivery capabilities

• Advocate for scalable solutions over one-off implementations

• Manage Executive Stakeholders

• Build strong relationships with customer leadership and executive stakeholders

• Lead high-stakes conversations during implementations and critical phases

• Navigate complex challenges while maintaining trust and alignment

• Communicate clearly across internal and external stakeholders

Required Qualifications:

• 8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success)
• Proven experience leading complex enterprise or government implementations with multiple stakeholders
• Experience building and scaling implementation or customer success teams in high-growth environments
• Strong program management and operational leadership capabilities
• Experience managing long implementation cycles with contractual deliverables and deadlines
• Excellent communication skills, including experience engaging executive stakeholders
• Ability to operate with high ownership in fast-paced, ambiguous environments

Preferred Qualifications:

• Experience working with government or public sector customers
• Background in enterprise SaaS, professional services, or consulting
• Experience owning or influencing net revenue retention (NRR)
• Familiarity with regulated industries (education, healthcare, public sector)
• Experience building systems that improve operational efficiency and scalability

Compensation & Benefits:

• Compensation Range (California): The base salary range for this role is $180,000 – $220,000, depending on experience, skills, and location.
• This role may also be eligible for equity and other forms of compensation.
• Wonderschool offers a competitive benefits package, including:
• Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi and employee wellness stipends
• Flexible PTO, paid holidays, and mental wellness days
• Competitive parental leave (eligible after 6 months of employment)
• A highly collaborative, mission-driven workplace environment

Location / Travel Expectations:

• This role is based in San Francisco (hybrid, approximately three days per week in office).
• Regular travel is required to support customer implementations, key partnerships, and critical deployment phases.

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SnapLogic is an integration software company that provides a platform for connecting, automating, and scaling enterprises.

We are seeking a Senior Revenue and GL Accountant with deep knowledge in ASC 606 and ASC 340, coupled with a strong background in operational GL accounting and reporting. This role is designed for a process-oriented professional who can manage the complexities of revenue recognition while also owning critical operational accounting areas, such as cloud hosting costs and professional services margins and reporting.

Responsibilities

Revenue & Compliance

• Perform detailed contract review and analysis for non-standard arrangements to determine appropriate revenue recognition treatment in accordance with ASC 606.
• Support the preparation of SSP / FV analysis, research accounting guidance, and document the Company’s position on complex revenue transactions.
• Support invoicing, cash collections and cash forecasting process.

GL & Operational Excellence

• Perform close activities and prepare journal entries/reconciliations for revenue (subscription and professional services), deferred revenue, unbilled AR, and commissions.
• Own the accounting for cloud hosting costs and professional services labor allocations, ensuring expenses are accurately mapped to margins.
• Prepare and analyze the Professional Services PnL, providing visibility into project-level profitability.
• Prepare year-end disclosures for financial reporting and lead the response for areas of responsibility.

Partnership & Process

• Partner with Sales, Deal Desk, Sales Ops, Finance, Legal, and Professional Services teams to ensure bookings and revenue align with company policies.
• Participate in cross-functional initiatives to streamline and automate revenue accounting processes within the ERP system (e.g., NetSuite, Salesforce).
• Support the design and documentation of key internal controls for revenue and operational spend.
• Other ad-hoc projects and requests.

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You will own the entire customer lifecycle , from onboarding and training through adoption, expansion, and measurable value realization. You will partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention. You will identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy.

As a front-row seat to shape the future of AI-powered supply chain transformation, you will have the opportunity to build and influence customer strategy, product development, and company growth. You will be exposed to and collaborate with executives across manufacturing, supply chain, and Fortune 500 organizations, including travel opportunities.

Industry-leading compensation including significant equity ownership and comprehensive healthcare benefits make this an attractive opportunity for the right candidate.

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As a Forward Deployed Engineer, you are the bridge between Hebbia's platform and the real-world complexity of our customers' environments. You sit with the customer's team, understand their hardest problems, and build solutions that make Hebbia indispensable. Then you bring what you've learned back to our engineering and product teams to make the platform better for everyone.

This role is for engineers who want to combine deep technical work with direct customer impact. You will see your code create value in days, not months. The FDE team operates at the intersection of engineering and go-to-market. You will work closely with our core engineering team,shared code review, architecture alignment, deploy pipelines,and with our account teams who direct where you deploy and what you focus on. Our team works in person 5 days a week at our offices in NYC and SF.

Responsibilities:

• Embed with strategic accounts to deeply understand their domain, data, and workflows
• Build custom integrations, workflow automations, and domain-specific solutions on top of Hebbia's platform
• Write production code that deploys through our CI/CD pipelines and meets our engineering standards
• Own the technical relationship with the customer's team during your engagement
• Prototype fast, validate with the customer, iterate, and ship
• Return from engagements and work with engineering and product to generalize reusable patterns into platform capabilities
• Participate in code review, on-call rotation, and architecture discussions alongside core engineering
• Build connectors to customer data sources and document management systems

Who You Are:

• 5+ years software development experience at a venture-backed startup or top technology firm
• Strong full-stack engineering skills. You build across the stack: APIs, data pipelines, frontend when needed, infrastructure when needed.
• Comfortable working in ambiguity. Customer problems are messy and underspecified. You figure it out.
• High customer empathy. You enjoy sitting with users, understanding their workflows, and translating pain points into technical solutions.
• Fast and pragmatic. You prototype, validate, and ship in days and weeks, not quarters.
• Strong communicator. You are the primary technical point of contact for the customer. You can talk to both engineers and executives.
• Experience with cloud platforms (e.g., AWS) and modern backend technologies (Python, TypeScript, Go)
• Experience with data integrations, ETL pipelines, or enterprise data systems (S3, Snowflake, SharePoint, etc.) is a plus
• Experience with LLMs, RAG systems, or applied AI is a plus but not required
• Prior experience in finance, legal, or consulting domains is a plus
• Experience with customer-facing engineering roles (solutions engineering, professional services, or similar) is a plus

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This is a senior, client-facing role suited for experienced investment bankers, institutional investors, corporate lawyers, accountants, management consultants or corporate finance executives who can engage at the highest levels of the industry and translate complex business needs into transformative AI solutions.

Your key responsibilities will include:

• Owning end-to-end strategic relationships with Hebbia's largest clients across investment banking, private equity, private credit, traditional asset managers, hedge funds, professional services firms (consulting, accounting, insurance, law), and Fortune 500 corporate finance.

• Acting as a trusted advisor to senior executives, helping them identify needle-moving use cases where Hebbia can deliver step-change efficiency and insight.

• Driving customer value and commercial growth by managing account plans, leading enterprise sales motions, and expanding Hebbia's footprint across global organizations.

• Architecting adoption playbooks, defining best practices for change management, stakeholder alignment, and quantifying ROI at scale.

• Partnering cross-functionally with Product, Engineering, and Sales to translate client needs into product roadmap and co-develop new solutions.

• Shaping Hebbia's go-to-market strategy by codifying learnings and playbooks from our most strategic accounts.

To succeed in this role, you will need:

• 10+ years of experience in investment banking, institutional investments or investment research, professional services (accounting, consulting, insurance, corporate law), or Fortune 500 corporate finance roles with significant client-facing responsibilities.

• Deep AI curiosity is a must, AI native fluency is a big plus.

• Proven ability to manage and grow enterprise-level client relationships across complex, global organizations.

• Commercial mindset with a track record of driving revenue growth through investment outcomes, relationship management, consultative sales, or advisory roles.

• Strong vertical knowledge across multiple areas of the broad finance ecosystem.

• Strategic thinker with the ability to identify and quantify high-impact use cases and translate them into scalable solutions.

• Exceptional communication skills; able to engage credibly with C-suite executives, senior stakeholders, and technology or AI leaders alike.

• Entrepreneurial spirit and comfort operating in a high-growth, fast-changing environment.

• Comfortable and excited about in-person, in-office work 5 days/week in our SoHo NYC office.

OTE compensation range for this position is set between $200,000 - $275,000 (combination of base salary and bonus). However, adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description. This position is eligible for a competitive equity grant with upside potential.

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We believe the future of law will be built by 'AI-Native Law Firms' , firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work.

Our technology augments the capabilities of attorneys across every stage of a case , from intake and document review to strategy and settlement , so they can focus on what truly matters: achieving the best outcomes for their clients.

Why Join Eve:

Product-market fit: Eve is used by over 550+ law firms, and we're growing fast. Backed by top investors: We've raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter.

Why This Role:

You'll build the data, process, and tooling layer for Eve's Customer Success organization. We have 900+ accounts, a growing renewal book, and a CS team that's scaling fast. Health scores need to be rebuilt. Renewal forecasting needs to be trusted by Finance. Playbooks exist in theory but aren't operationalized. The data is there (Snowflake, product telemetry, CRM), but it's not connected to the workflows that CSMs run every day. This is not a reporting role. You'll spend most of your time designing systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust. The rest of your time goes to capacity planning, territory design, and partnering with RevOps and Finance to make sure CS metrics are calculated consistently across the business.

What You'll Accomplish:

• Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making
• Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution
• Use AI tools as part of your daily workflow: automating data pulls, building smarter alerting, finding patterns that manual analysis would miss
• Build and maintain the CS tech stack. Clean data, working automations, tooling the team relies on.

Partner with GTM Systems on shared infrastructure across the revenue stack

• Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio
• Identify patterns across the portfolio: what's driving churn and where onboarding stalls. Turn those into specific actions for CSMs and leadership
• Partner with RevOps and Finance to make sure CS metrics (GRR, NRR, renewal forecasts) are calculated consistently, trusted across the business, and ready for executive reporting

What We Are Looking For:

• 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success
• Hands-on experience building health scores, renewal forecasting models, and portfolio segmentation frameworks
• Strong SQL skills and comfort working directly with data warehouses
• Experience implementing and administering CS platforms, including configuration, workflow design, and driving adoption across a team
• Track record of designing processes that CSMs actually follow
• Ability to translate data into narrative for leadership: what's happening, why it matters, what to do about it
• Comfortable using AI tools (Claude, ChatGPT, Copilot) for analysis, automation, and workflow design

You'll Thrive in This Role If You Have:

• Experience with consumption-based or usage-based pricing models
• Background in legal technology or professional services SaaS
• Familiarity with AI/ML products and the adoption challenges they create
• Experience with CS platforms like Gainsight, Vitally, ChurnZero, or Totango
• Experience with Salesforce or HubSpot CRM administration and reporting.
• Familiarity with Snowflake, Looker, or similar BI/warehouse tools
• Background scaling CS operations at a company growing to $100M+ in ARR

Additional Information

Benefits:

Competitive Salary & Equity 401(k) Program with Employer Matching Health, Dental, Vision and Life Insurance Short Term and Long Term Disability Commuter Benefits Autonomous Work Environment Office Setup Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings In office Perks

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Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).

In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.

This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.

What You’ll Do:

• Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies. • Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform. • Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope , balancing speed, quality, and customer satisfaction. • Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth. • Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service. • Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks. • Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.

What We’re Looking For:

• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains. • Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups. • 3+ years of experience managing or mentoring implementation or delivery teams. • Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs. • Exceptional communication and executive presence , able to influence C-level audiences and synthesize complex technical and business topics with clarity. • Strong financial acumen and ability to connect technical outcomes to business value and ROI. • Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations. • Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy. • Willingness to travel up to 20% for executive engagements and key customer milestones.

Bonus Points:

• Experience with contact center technology, conversational AI, or analytics platforms strongly preferred.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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The Globalize Portfolio Director will report to the Globalize Client Portfolio and Delivery Director and be responsible for developing and implementing a Globalize Post Production Platform strategy for an assigned client portfolio. The post holder needs experience of working with international clients and be sensitive to different cultural norms.

Responsibilities

• Aligned with the Globalize strategy, the Globalize Portfolio Director will set out the strategy and objectives for organic and inorganic growth within their assigned Portfolio.

• The Globalize Portfolio Director will be commercially aware and data-driven, thinking out of the box where needed and have a good understanding of the strengths and weaknesses of different offerings.

• The Globalize Portfolio Director has global responsibility for the financial performance of their portfolio, its growth and profitability.

• Ensure smooth daily operations across multiple functions and regions.

• Develop and implement operational strategies to achieve company goals.

• Ensure all operations comply with legal, health, safety, and regulatory requirements.

• Identify and address any operational risks within the portfolio.

• Implement measures to safeguard assets, reputation, and operational integrity.

• Monitor and evaluate the performance of portfolio operations to ensure efficiency and quality standards are met.

• Identify and implement strategies for cost optimization, project margins improvement, increase internal utilization and risk mitigation for their portfolio.

• Drive optimization changes in the portfolio to improve operational efficiency, quality, service and profitability.

• Partner with the Globalize Products, Offers, Solutions & Implementation (POSI) team and Client Partners in Global Sales to proactively identify and deliver growth opportunities and revenue retention strategies within assigned portfolio.

• Constantly monitor and meet profitability and internal utilization KPIs.

• Ensure KPIs are defined and met by their reporting teams.

• Lead agreed strategies to improve Employee Retention, Engagement and Satisfaction.

• Contribute to the improvement of the customers’ satisfaction.

• Accountable for ensuring Correction and Preventive Action process is triggered and followed through until client complaint resolution is achieved.

• The clients’ and production teams’ senior escalation point for the owned portfolio.

• Ensure optimal team’s performance and implement performance strategies when necessary.

• Ensure teams follow all company policies.

• Collaborate with the Globalize Financial and Commercial Performance Director in all topics related to commercial and financial reporting, budgeting and forecasting.

• Coordinate and agree client pricing strategies with the Globalize Products, Offers, Solutions & Implementation Director.

• Contribute to Globalize Transformation initiatives and projects in line with the Globalize 3.0 agenda.

Requirements

• 10+ years of experience in client/professional services environments in multi-million dollar portfolios across Gaming/Tech/Entertainment industries.

• 10+ years of experience managing large globally diverse teams in a matrix management environment.

• Preferably educated to Degree Level.

• Experience in the Games industry is an advantage.

• Excellent English written, verbal and interpersonal communication skills.

• Any Asian languages would be a plus.

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As a Technical Deployment Lead on the Claude Agentic Solutions team, you will lead the delivery of custom AI agent solutions for enterprise customers in highly regulated industries. You'll own high-value engagements where we collaborate directly with customers to build and deploy agents into their most critical business processes.

This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion. You will champion our mission in the field, ensure world class delivery, and bring insights back to our product and research teams on a regular basis.

Responsibilities

• Own the technical delivery plan for each engagement. Structure SOWs with clear scope, milestones, dependencies, success criteria, and value hypotheses. Translate customer business objectives into a sequenced roadmap that FDEs execute against.

• Lead technical discovery: map customer workflows, identify constraints, define MVP scope, and shape the solution architecture for custom agent deployments.

• Run day-to-day engineering execution and delivery across Anthropic and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.

• Own product scoping for field engagements: define the MVP, author requirements documentation, prioritise the engineering backlog, and manage scope against success criteria as requirements evolve.

• Own the customer relationship throughout delivery. Lead executive briefings, manage stakeholder communications across technical leads and procurement, and represent Anthropic's technical credibility with senior business and engineering leaders.

• Own value measurement and ROI: define impact hypotheses, set baselines and KPIs, run pre- and post-deployment measurement, and report outcomes to executive sponsors.

• Codify reusable solution patterns, evaluation frameworks, and technical playbooks. Extract what works across engagements and feed field signals back to Product and Research to improve our platform and models.

• Navigate enterprise and regulatory complexity: security reviews, legal approvals, procurement processes, compliance requirements, and organisational dynamics.

• Manage scope and change: handle evolving requirements, set expectations, negotiate contract modifications, identify risks early, and escalate with clear context when needed.

• Run delivery operations: sprint ceremonies, milestone reviews, and progress reporting.

• Travel to customer sites to build relationships, unblock delivery, and accelerate adoption (25–50% expected).

You May Be a Good Fit If You

• Have 5+ years of customer-facing technical delivery leadership — this could be technical engagement management, technical program management, or technical product management, founders/startups, technical-adjacent backgrounds, professional services, consulting, or enterprise software.

• Have delivered AI, ML, or LLM-based agentic solutions into production. You understand solution patterns, integration approaches, and what breaks in real environments.

• Experience in financial services, healthcare/life sciences, or pharmaceutical verticals.

• Background at a Forward Deployed Engineering company or Big 3 / Big 4 professional services and consulting firms.

• Can lead architecture discussions with engineering stakeholders, evaluate technical trade-offs, and pressure-test technical decisions. You won't write production code, but you will own the technical direction of engagements alongside FDEs.

• Have a track record delivering complex, high-stakes technical projects for enterprise clients where outcomes depended on tight coordination and fast decision-making, ideally across multiple work-streams in regulated industries.

• Have executive presence — polished, credible, and comfortable representing Anthropic to senior leaders in high-stakes environments.

• Thrive in ambiguity and bring structure where none exists.

• Have a builder's mindset — you're here to create a function, not join one.

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to

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As a member of the Applied AI team at Anthropic, you will be a Forward Deployed Engineer (FDE) who embeds directly with our most strategic customers to drive transformational AI adoption. You will collaborate closely with customer teams to ship advanced AI applications that solve real world business problems.

Working closely with our Post-Sales, Product, and Engineering teams, you'll combine engineering expertise, an understanding of frontier AI applications, and customer-facing skills to understand customer workflows and develop innovative solutions that address complex business challenges while maintaining our high standards for safety and reliability.

You will sit at the frontier of enterprise AI deployments and serve as one of our founding FDEs who helps to shape our forward-deployed motion. We expect our FDEs to operate autonomously, thrive under ambiguity, and represent Anthropic at the highest level in customer environments. This is a significant responsibility: you’ll play a key role in championing our mission in the enterprise.

Responsibilities:

• Work within customer systems to build production applications with Claude models, ensuring that these products meet customer requirements.
• Deliver technical artifacts for customers like MCP servers, sub-agents, and agent skills that will be used in production workflows.
• Provide white glove deployment support for Anthropic products in enterprise environments.
• Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engineering teams.
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks.
• Build long term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement.
• Travel frequently (25-50%) to customer sites to build in person with customers.
• Be a champion for Anthropic’s mission in the field.

You May Be a Good Fit If You Have:

• 4+ years of experience in a technical, customer facing role such as Forward Deployed Engineer, or as a Software Engineer with consulting experience. Former technical founders are also encouraged to apply.
• Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale.
• Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications
• High agency with an ability to navigate ambiguity present in complex organizations.
• High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity.
• Passion for advancing safe, beneficial AI systems through creative technical applications.
• Strong communication skills to conduct discovery with customers and to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach.
• A background in financial services, healthcare/life sciences, or another enterprise vertical is a plus.
• Experience with enterprise IT systems and/or AI deployment patterns is a plus.
• Experience working as an FDE or in a professional services context is a plus.

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification.** Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us.** To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees

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Location

San Francisco

Employment Type

Full time

Department

Finance

Compensation

• $216K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI Finance helps ensure the organization is set up for success in pursuit of its mission of ensuring that artificial general intelligence benefits all of humanity.

Within Finance, the Revenue Assurance and Strategy team partners with Product, Growth, Legal, Deal Desk, GTM, and Revenue Accounting to support scalable, audit-ready monetization. We focus on:

• Revenue Strategy: advising on product and pricing design, monetization models, and contract structuring to enable growth while aligning with ASC 606

• Revenue Assurance: ensuring revenue recognition conclusions are technically sound, consistently operationalized, and supported by documentation, controls, and system readiness

About the Role

We’re looking for a Technical Revenue Leader to own product and monetization advisory, support revenue recognition across our professional services portfolio, and drive scalable frameworks for revenue accounting as OpenAI’s products and commercial motions evolve.

Reporting to the Head of Technical Revenue, you will serve as a trusted advisor in high-ambiguity spaces where product design, pricing, contracting, and accounting intersect. You will help define the accounting posture and operational approach for new and changing revenue streams, and partner across teams to ensure we maintain strong controllership standards as we scale.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Serve as the primary revenue advisor for new product launches, pricing changes, and evolving monetization models, establishing scalable ASC 606 positions where precedent does not yet exist.

• Translate technical conclusions into practical guardrails that influence product design, deal structure, and go-to-market strategy.

• Partner closely with Growth, GTM, StratFin, Legal, and Deal Desk to proactively embed revenue considerations into contract negotiations and product development.

• Draft and maintain technical accounting memos and policies to document positions on complex arrangements under ASC 606.

• Collaborate with Finance Systems and Engineering teams to drive automation initiatives for contract intake, SSP allocation, and revenue reporting.

• Define long-term priorities for revenue automation and improvements to processes and controls.

• Mentor and guide the technical revenue team, elevating the team’s ability to proactively influence product and contract decisions.

You might thrive in this role if you have:

• 10+ years of technical revenue accounting experience, with strong expertise in ASC 606 across SaaS, consumption-based, and professional services arrangements.

• Proven experience advising Product and GTM teams on pricing, monetization strategy, and revenue recognition implications — influencing deal and product design before launch.

• Demonstrated ability to bridge technical accounting conclusions with system implementation, ensuring revenue treatment is both GAAP-compliant and operationally scalable.

• Experience navigating emerging monetization models such as advertising revenue, hardware-enabled offerings, marketplaces/commerce platforms, or other multi-sided ecosystems is a strong plus.

• Deep contract review experience, including multi-element arrangements, milestone-based SOWs, credit/usage models, and complex enterprise agreements.

• Familiarity with order-to-cash workflows and revenue automation tools (e.g., Oracle Fusion, NetSuite ARM, RevPro, Salesforce CPQ), with a systems mindset toward scale.

• Strong executive communication skills, with the ability to translate complex accounting g

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Manager, AI Success Engineers - NYC

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. We partner closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. The team accelerates delivery in production and shapes how OpenAI’s products drive measurable business outcomes. We work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks.

AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. They partner closely with customer stakeholders to ensure solutions are deployed effectively, adopted broadly, and delivering real business impact.

In this role, you will set team strategy, ensure strong execution and technical rigor, and build mechanisms that enable scale, consistency, and operational excellence—while staying close to customers and the field.

This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

In This Role, You Will

• Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI’s objectives and customer needs

• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact

• Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations

• Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases

• Represent the voice of the customer to inform product development and commercial strategy

• Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability

• Build scalable programs, playbooks, and operating mechanisms that support long-term customer success

• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

You’ll Thrive in This Role If You

• Have 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments

• Have a proven track record scaling technical teams and operating models in high-growth environments

• Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams

• Can engage and influence executive stakeholders within complex, global organizations

• Are a strong communicator who can bridge technical depth and business outcomes

• Have experience with Generative AI (preferred) or adjacent SaaS platforms

• Operate with humility, ownership, and a bias toward action to ensure customer and team success

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we are committed to researching and developing AI in a responsible way.

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Location

New York City; Austin

Employment Type

Full time

Location Type

Hybrid

Department

OperationsLegal

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Senior Commercial Counsel at Synthesia, you will work closely with our Sales, Marketing, Finance, Business Operations, and Go-To-Market organizations. Our team is a network of knowledgeable and supportive professionals who work as a unit, bringing bold ideas to the table and providing collaborative problem-solving. This role will report to the Head of Commercial Legal, and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products, including:

• Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs for our prospective customers. We'll ask you to draw from the experience you've gained from supporting hundreds or thousands of commercial transactions to help define business terms and structure deals in an optimal way;

• Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-market strategy;

• Providing input on processes, policies, and playbooks to help scale the organization and make our team more effective and efficient;

• Providing effective advice by staying up-to-date on relevant industry, commercial, open source, IP, privacy, employment, and other laws, regulations, and developments;

• Developing the company's knowledge in areas of special interest, including intellectual property, data protection, financial services, healthcare, and other regulatory matters; and

• Operating independently and providing practical, decisive guidance to our business teams that balances business objectives with legal risk, taking into account our company policies and practices negotiation positions.

You're a great fit for the role if have the following characteristics:

• Completion of a law degree from an accredited institution, and qualified to practice law as an in-house attorney;

• 6+ years of post-qualification experience working on different kinds of commercial transactions (e.g., strategic alliance, SaaS, IP licensing, software licensing, product resale, and distribution, working with contractors, outsourcing, facilities, etc.), including with large enterprise companies, companies in regulated industries (e.g., financial services, healthcare, etc.), government, and edu companies;

• Experience working in an in-house legal department, ideally in the tech sector.

• Clean and concise drafting of documents, policies, Slack messages, emails, and other communications in a manner that is digestible for non-lawyers;

• Experience negotiating with enterprise customers, including on the customer's form;

• Understanding of cloud services, technology, and professional services contracts;

• Knowledge of non-legal business processes gained in-house relating to sales operations and revenue recognition;

• Experience managing workload on tight timelines with multiple competing demands; and

• Exposure and experience negotiating artificial intelligence terms, including an understanding on AI models and the use of training data for building such models.

Benefits:

🏝 PTO & Holiday Entitlement Policy

✈️ Work from Abroad

🤝 Team Meet ups & Company Socials

🏡 Work From Home Budget

💸 Referral Scheme

👶 Enhanced Parental Leave

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Manager, AI Success Engineers - San Francisco

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. We partner closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. The team accelerates delivery in production and shapes how OpenAI’s products drive measurable business outcomes. We work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks.

AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. They partner closely with customer stakeholders to ensure solutions are deployed effectively, adopted broadly, and delivering real business impact.

In this role, you will set team strategy, ensure strong execution and technical rigor, and build mechanisms that enable scale, consistency, and operational excellence—while staying close to customers and the field.

This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

In This Role, You Will

• Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI’s objectives and customer needs

• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact

• Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations

• Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases

• Represent the voice of the customer to inform product development and commercial strategy

• Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability

• Build scalable programs, playbooks, and operating mechanisms that support long-term customer success

• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

You’ll Thrive in This Role If You

• Have 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments

• Have a proven track record scaling technical teams and operating models in high-growth environments

• Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams

• Can engage and influence executive stakeholders within complex, global organizations

• Are a strong communicator who can bridge technical depth and business outcomes

• Have experience with Generative AI (preferred) or adjacent SaaS platforms

• Operate with humility, ownership, and a bias toward action to ensure customer and team success

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must ensure that our products are developed and used responsibly.

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What you'll do

• Drive operational transparency: Document and train on existing processes, procedures, and systems. Identify opportunities to scale and improve day-to-day operations.
• Ensure data integrity: Implement regular data, governance, and hygiene processes. Proactively maintain high levels of quality, accuracy, and process consistency, and drive improvement.

What you need

• Possess troubleshooting skills and attention to detail
• Able to learn business processes and software systems on the fly

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