We are seeking a highly skilled and experienced Senior Staff Software Engineer to join our backend team. In this role, you will be instrumental in designing, developing, and maintaining robust backend systems that power Databricks workspaces.
\nYou will build the next-generation platform for serving workspace assets, ensuring high QPS, low latency, reliable, and performant systems, proactively addressing the future growth challenges.
\nAdditionally, as a senior member of the team, you will provide technical leadership, mentorship, and guidance to junior engineers, contributing to the overall improvement of team coding practices and system designs.
\nThe Impact you will have:
\nWhat we look for:
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\nLocation
\nSan Francisco
\nEmployment Type
\nFull time
\nDepartment
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nBenefits
\nAbout the Team
\nThe Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI.
\nAbout the Role
\nWe are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.
\nAs a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform.
\nThe nature of this role will be low volume, high difficulty.
\nThis role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
\nIn this role, you will:
\nYou might thrive in this role if you:
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