Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex’s solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product.

Responsibilities

• Develop a deep expertise in Brex products to actively show customers how to become “power users” of the platform.
• Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
• Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.

Requirements

• 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up.
• Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology – including ERPs, spend management platforms, or AP automation tools.
• Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle.
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data and identify key insights and trends.
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.

Bonus Points

• You think in systems, not silos, and understand the bigger picture of customer value.
• You are energized by developing relationships across a wide range of levels and roles

Compensation

The expected OTE range for this role is $117,600 to $147,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine. This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role,not a reporting function or a CS business partner role. This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behaviour trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualisation experience.

Why Join Dialpad

Work at the centre of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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You will create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack. You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Responsibilities:

• Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
• Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.

Requirements:

• 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
• Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
• Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.

Bonus Points:

• You love solving complex business problems with innovative financial solutions.
• You think in systems, not silos and understand the bigger picture of customer value.
• You are energized by being proactive, not reactive, in helping customers succeed.
• You want to be a thought leader and internal resource for enterprise strategy across the CS org.

Compensation: The expected OTE range for this role is $117,600 - $147,00 CAD.

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Manager, Account Management

Company Overview

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

Job Description

We're looking for a Manager of Sales Account Management to lead a team of high-performing Account Managers responsible for retaining and expanding revenue across our commercial segment.

As a Manager of Sales Account Management, you will be accountable for renewal and expansion performance, while setting clear expectations for commercial rigor and value-based selling.

You will coach Account Managers to deeply understand customer financial workflows and stakeholder needs, translate those insights into measurable business value, and drive full adoption of the Brex financial stack through coordinated account strategies and strategic cross-sell and up-sell opportunities.

Responsibilities

• Lead, hire, and develop a team of Account Managers to deliver customer and revenue outcomes, while maintaining a high talent bar through coaching, performance management, and thoughtful hiring decisions

• Own net revenue retention and the strategic direction of your segment, proactively managing renewal risk, expansion pathways, and customer growth

• Set the strategic direction for your segment, aligning account priorities and capacity to business goals

• Coach Account Managers on value by learning the customer’s business, identifying their pains, and winning over key decision-makers

• Act as a technical subject matter coach on complex financial workflows, ERPs, and integrations to support executive-level conversations and complex deal strategy

• Build and maintain operating cadence across pipeline reviews, forecasting, QBRs, CRM hygiene, and deal qualification to provide predictability to the business

• Own forecast accuracy for your segment and communicate risks, trends, and opportunities to senior sales and revenue leadership

• Partner cross-functionally with Risk, Underwriting, Legal, Deal Desk, Product, RevOps, and Marketing to balance customer needs with revenue impact

• Serve as an escalation point for complex customer or commercial situations, making tradeoffs that balance customer value, revenue, and risk

• Advocate for the voice of the customer by surfacing insights that influence product direction and improve the customer experience

Requirements

• 3+ years of experience managing, coaching, and developing teams in a Fintech, SaaS, or high-growth environment

• Experience leading teams that manage a book of business with ownership over account health, executive relationships, renewals, and expansion

• Fluency in modern finance and financial technology, including experience with ERPs, spend management platforms, or AP automation tools

• Strong business acumen with the ability to coach teams on engaging CFOs, Controllers, and FP&A stakeholders

• Ability to analyze product usage data and performance trends and drive action through team execution or process improvement

• Demonstrated success partnering cross-functionally and influencing internal teams based on customer insights

Bonus Points

• Experience in credit card or spend management, with working knowledge of limits, rewards, and underwriting

• Background in corporate accounting or financial systems

• Familiarity with sales tools including Salesforce, Gong, and others

• Series 7 license

Salary Range

The expected OTE range for this role is $191,648 - $239,560.

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You'll create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack. You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Responsibilities:

• Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
• Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
• Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.

Requirements:

• 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
• Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
• Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
• Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points:

• You love solving complex business problems with innovative financial solutions.
• You think in systems, not silos and understand the bigger picture of customer value.
• You are energized by being proactive, not reactive, in helping customers succeed.
• You want to be a thought leader and internal resource for enterprise strategy across the CS org.

Compensation: The expected OTE range for this role is $132,888 - $166,110 USD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

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Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.

We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance.

If you want to sell a category-defining product with real ownership, this is your team.

What you’ll do

As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex’s largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex’s solutions.

You’ll create and execute on account strategies tailored to each customer’s business goals, delivering high-impact outcomes across their financial stack.

You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday.

As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.

• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.

• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.

• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.

• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.

• Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.

• Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.

Requirements

• 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.

• Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.

• Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.

• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.

• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.

• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.

• Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points

• You love solving complex business problems with innovative financial solutions.

• You think in systems, not silos and understand the bigger picture of customer value.

• You are energized by being proactive, not reactive, in helping customers succeed.

• You want to be a thought leader and internal resource for enterprise strategy across the CS org.

Compensation

The expected OTE range for this role is $132,888 - $166,110 USD.

The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.

Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data.

Brex recruiters will only reach out via LinkedIn or email with a brex.com domain.

Any outreach claiming to be from Brex via other sources should be ignored.

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You will create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack. You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Responsibilities:

• Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
• Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
• Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.

Requirements:

• 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
• Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
• Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
• Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points:

• You love solving complex business problems with innovative financial solutions.
• You think in systems, not silos and understand the bigger picture of customer value.
• You are energized by being proactive, not reactive, in helping customers succeed.
• You want to be a thought leader and internal resource for enterprise strategy across the CS org.

Compensation: The expected OTE range for this role is $117,600 - $147,00 USD.

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Start with an opening paragraph: what the role is, who the company is, why it matters. If the ad mentions salary, include it here. One short paragraph about the company is enough — do not reproduce lengthy "About Us" text.

For the role details, reuse the same section headings from the original ad (e.g. if the ad says "Responsibilities", use that heading, not "What you'll do"). Match the tone of the original: if formal, stay formal. If casual, stay casual.

Rephrase bullet points in your own words while keeping the factual content. Combine related points where it makes sense.

Content that is not directly about the role (long company history, mission statements, investor lists, press quotes) should be paraphrased into a sentence or two at most — the job seeker needs to understand the company, not read its pitch deck.

For benefits/perks: gather them from anywhere in the ad into one section. If the ad mentions nothing about benefits, omit a benefits section entirely.

Do not invent information that is not in the original ad.

The Role

We're looking for a Lifecycle Marketing Lead to own and evolve the end-to-end customer journey—from signup through activation, sustained usage, and reactivation. This is a hybrid product growth + lifecycle marketing role. You will design the systems that turn product usage signals into timely, relevant interventions across email, and in-product surfaces.

What You'll Do

• Own onboarding, activation, and early lifecycle performance. Design and continuously improve the new user journey to reduce time-to-first-value, increase repeat usage, and drive early adoption of core product capabilities across API and dashboard experiences.
• Build and operate lifecycle programs driven by product usage. Own lifecycle strategy across welcome, activation, engagement, expansion, and reactivation. Translate product events and usage thresholds into triggered journeys across email and in-product channels, partnering with an agency for design and execution where appropriate.
• Run experiments that compound product-led growth. Design, execute, and analyze experiments using tools like PostHog to improve conversion, adoption, and retention. Maintain a focused experimentation cadence tied to clear lifecycle and revenue outcomes.
• Support PLG-to-sales motions with high-quality signals. Define and operationalize signals that identify high-potential accounts based on usage behavior, and build automated flows that enable the BD team to engage with the right context at the right time.
• Define, measure, and communicate lifecycle success. Establish clear lifecycle metrics and benchmarks (activation signals, engagement patterns, retention and reactivation rates), and use them to inform priorities, trade-offs, and ongoing optimization.
• Partner cross-functionally to ship the journey. Work closely with product, engineering, data, and sales to align on lifecycle priorities, influence instrumentation and product surfaces, and ensure lifecycle systems reflect how customers actually use OpenRouter.

What We’re Looking For

• 7-10 years of experience in lifecycle marketing, growth marketing, product growth, or adjacent roles—ideally in PLG or developer-focused products.
• Strong analytical instincts and experience working directly with product usage data and experimentation.
• Hands-on experience with lifecycle and experimentation tooling (e.g. email platforms, marketing automation, PostHog or similar).
• Track record of working directly with engineers, designers and analysts to bring projects to life.
• Clear understanding of how onboarding, activation, and lifecycle systems drive product-led growth.
• Comfort owning strategy while executing tactically in an early-stage, evolving environment.
• Strong cross-functional communication skills and ability to work effectively with product and engineering partners.

Nice to Have

• Experience with API-first, infrastructure, or developer-tools products.
• Prior experience building lifecycle systems from scratch.
• Familiarity with customer data platforms, enrichment, or CRM workflows.
• Technical or growth-engineering background enabling lightweight automation or instrumentation.

Why OpenRouter

• Work at the center of the AI infrastructure stack as enterprises define how they adopt LLMs.
• High ownership and autonomy to define how developer education and community scale.
• Opportunity to shape a foundational function at a fast-growing company.
• Fully remote team with a culture of autonomy and trust.
• Competitive compensation, including base salary and equity.

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Location

Remote - US

Employment Type

Full time

Location Type

Remote

Department

Marketing

Compensation

• $227K – $315K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

About the Role

As a Product Marketing Manager for ChatGPT for Work, you will drive marketing strategies that fuel adoption and engagement for one of the world’s most widely used AI products. This role calls for a strategic marketer who can craft compelling narratives by deeply understanding both ChatGPT’s capabilities and the needs of our diverse users.

This role reports into the Head of Product Marketing, and offers a unique opportunity to shape the roadmap and market positioning for products like ChatGPT.

This role will ideally be based in San Francisco, CA, with a hybrid schedule of three days per week in the office, or Remote West Coast, US, with frequent travel.

In this role, you will:

• Develop and execute go-to-market strategies for new features and capabilities within ChatGPT for Work.

• Collaborate with product and research teams to translate complex technical concepts into clear, user-centric messaging.

• Leverage market research and competitive analysis to inform product positioning and identify growth opportunities.

• Create and manage marketing campaigns, content, and materials that grow engagement, adoption and revenue.

• Analyze product usage data and user feedback to refine marketing strategies and improve user experience.

You might thrive in this role if you:

• 10+ years of experience in consumer or product marketing, with a strong focus in technology.

• Strong understanding of AI technologies and the ability to articulate their value to both technical and non-technical audiences.

• Excellent communication and storytelling skills.

• Proven track record of successful product launches and campaigns that drive adoption and revenue.

• Ability to work cross-functionally in a fast-paced, dynamic environment.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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