This is an impactful role where you will take ownership of defining critical maintenance plans, shaping technical data packages, optimizing sparing, and ensuring seamless lifecycle management. Your expertise will be vital in translating engineering innovation into reliable, supportable systems for our warfighters, directly enabling Anduril’s mission to transform defense technology.

Responsibilities:

• Develop and maintain comprehensive, ground-up sustainment plans for the specific product(s) you support
• Partner with customers, operations teams, and cross-functional engineering teams to define, implement, and continuously improve effective maintenance and repair strategies
• Ensure the availability of up-to-date maintenance procedures, specialized tools, and accurate technical manuals to support field sustainment operations
• Serve as the primary point of contact for all sustainment-related matters within your assigned product team, proactively identifying and resolving issues
• Collaborate with design and manufacturing engineering teams during new product development phases to integrate best sustainment practices and design-for-supportability concepts early in the process
• Create and maintain a Service Bill of Materials (SBOM) and other critical sustainment artifacts (e.g., provisioning lists, support equipment lists), ensuring they establish a central, up-to-date repository for all sustainment data

Required Qualifications:

• Demonstrated detailed and extensive technical expertise in applying mechanical or systems engineering principles to complex hardware systems
• Hands-on proficiency with professional CAD software and Product Lifecycle Management (PLM) tools for managing engineering data, changes, and configurations
• Foundational understanding and practical application of Integrated Product Support (IPS) elements, principles, and concepts (e.g., maintenance planning, supply support, technical data management, support equipment, training, facilities)
• 5+ years of experience in product support, sustainment engineering, or systems engineering roles within a high-rigor environment (e.g., defense, aerospace, advanced robotics, complex industrial systems)
• Familiarity with military standards, specifications, and regulatory compliance relevant to product support and sustainment activities
• Proven ability to work effectively in dynamic, unstructured environments, adapt to rapidly changing priorities, and quickly learn and master new technologies and complex systems
• Excellent written and verbal communication skills, with a demonstrated ability to synthesize complex technical and quantitative data into clear, concise decision statements and actionable recommendations for diverse audiences (engineers, operators, customers)

Preferred Qualifications:

• Bachelor's degree in Engineering (Mechanical, Manufacturing, Aerospace, or related field)
• Direct experience with sustainment methodologies such as Maintenance Task Analysis (MTA), Level of Repair Analysis (LORA), Reliability Centered Maintenance (RCM), or developing Contractor Logistics Support (CLS) plans
• Proven track record of developing and delivering key customer-facing sustainment artifacts and contractual deliverables
• Prior hands-on experience with specific enterprise tools such as Siemens NX, Teamcenter (PLM), JIRA, or Oracle (ERP) or equivalent systems
• Direct experience with complex military systems, robotics, unmanned systems, or advanced defense technology products
• Understanding of the use of the Technical Data Package (drawings, parts lists, interface control documents, and electrical schematics)
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Willingness and ability to travel for on-site support, field deployments, and direct customer engagements as required

Additional Benefits:

• Highly competitive equity grants are included in the majority of full-time offers
• Top-tier benefits for full-time employees, including healthcare benefits, income protection, generous time off, caregiver & wellness leave, family planning & parenting support, mental health resources, professional development, commuter benefits, relocation assistance, retirement savings plan, and more

Salary Range: $129,000-$193,000 USD

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In this role, you'll be responsible for building and managing a happy and high-performing Specialist team that is at the front lines of safely delivering AI to the world. As part of a global Support organization, you'll collaborate closely with peers in other regions to ensure users of all types have a great experience with Anthropic's products.

Responsibilities:

• Hire, lead, and develop a team of happy, high-performing Product Support Specialists

• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth

• Monitor team performance and course correct both in real-time and strategically as needed

• Manage day to day team operations, including proactive capacity management and ad hoc unblocking of your Specialists as they action their daily work

• Partner with peer leaders in other regions to ensure consistent global support delivery in routine casework as well as on-call or high-urgency responsibilities

• Work closely with go-to-market (GTM) stakeholders to scope, execute, and iterate upon our offerings for our most strategic customers; interact with these internal users daily

• Drive large-scale initiatives that raise the bar for our organization, leveraging data to make decisions and with a keen understanding of broader business goals

• Continuously strive for exceptional user experiences, with a focus on high-touch Enterprise Support

• Partner with cross-functional stakeholders across the organization to build efficiencies and improve user experience

• Communicate clearly and effectively with your team, stakeholders, and external customers

You may be a good fit if you:

• Have 6+ years of product support experience and 3+ years in a people management role

• Have been part of a B2B Enterprise or Strategic Support team (as a bonus, you also understand the needs of Consumer, scaled support users)

• Thrive in a fast-paced, ever-changing environment, and have demonstrated success in bringing your team along during periods of rapid growth

• Successfully operate in ambiguity, practicing good judgment and awareness of broader priorities in order to make decisions and get things done

• Care deeply about continuous improvement and elevating ambitions in the name of user experience

• Enjoy building trust and collaborating closely with cross-functional partners

• Can capably navigate tough conversations, empathetically driving solutions and steps forward

• Value regularly seeking, providing, and incorporating feedback when it comes to the way you and your team operate

• Are interested in developing deep product expertise in order to comprehensively support your team and knowledgeably role model user first behaviors

• Prefer to use data to make decisions or advocate for users, and know your way around basic to intermediate SQL queries

• Consider yourself at least somewhat knowledgeable with APIs and capable of confidently understanding technical documentation in order to help debug errors

• Are comfortable working with a globally distributed team and building strong remote and in-office relationships

• Are excited about Anthropic's products and already familiar with some of the ways AI can have a positive impact on your work

The annual compensation range for this role is €125,000-€145,000 EUR.

XML job scraping automation by YubHub

As part of a global Support organization, you will collaborate closely with peers in other regions to ensure users of all types have a great experience with Anthropic's products.

Responsibilities:

• Hire, lead, and develop a team of happy, high-performing Product Support Specialists
• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth
• Monitor team performance and course correct both in real-time and strategically as needed
• Manage day to day team operations, including proactive capacity management and ad hoc unblocking of your Specialists as they action their daily work
• Partner with peer leaders in other regions to ensure consistent global support delivery in routine casework as well as on-call or high-urgency responsibilities
• Work closely with go-to-market (GTM) stakeholders to scope, execute, and iterate upon our offerings for our most strategic customers; interact with these internal users daily
• Drive large-scale initiatives that raise the bar for our organization, leveraging data to make decisions and with a keen understanding of broader business goals
• Continuously strive for exceptional user experiences, with a focus on high-touch Enterprise Support
• Partner with cross-functional stakeholders across the organization to build efficiencies and improve user experience
• Communicate clearly and effectively with your team, stakeholders, and external customers

You may be a good fit if you:

• Have 6+ years of product support experience and 3+ years in a people management role
• Have been part of a B2B Enterprise or Strategic Support team (as a bonus, you also understand the needs of Consumer, scaled support users)
• Thrive in a fast-paced, ever-changing environment, and have demonstrated success in bringing your team along during periods of rapid growth
• Successfully operate in ambiguity, practicing good judgment and awareness of broader priorities in order to make decisions and get things done
• Care deeply about continuous improvement and elevating ambitions in the name of user experience
• Enjoy building trust and collaborating closely with cross-functional partners
• Can capably navigate tough conversations, empathetically driving solutions and steps forward
• Value regularly seeking, providing, and incorporating feedback when it comes to the way you and your team operate
• Are interested in developing deep product expertise in order to comprehensively support your team and knowledgeably role model user first behaviors
• Prefer to use data to make decisions or advocate for users, and know your way around basic to intermediate SQL queries
• Consider yourself at least somewhat knowledgeable with APIs and capable of confidently understanding technical documentation in order to help debug errors
• Are comfortable working with a globally distributed team and building strong remote and in-office relationships
• Are excited about Anthropic's products and already familiar with some of the ways AI can have a positive impact on your work

The annual compensation range for this role is $210,000-$250,000 USD.

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You will develop and maintain critical sustainment artifacts, ensuring they remain up-to-date and aligned with product evolution. Collaborating closely with engineering, quality, reliability, and operations teams, you will create and execute comprehensive plans that support the long-term reliability and operational readiness of our systems.

This role is pivotal in ensuring that Anduril's AUVs, UUVs, & USVs meet the highest standards of performance and maintainability throughout their lifecycle. From crafting detailed maintenance strategies to managing technical documentation and spare parts planning, your expertise will play a vital role in enabling Anduril's mission to transform Autonomous Underwater Vehicle operations.

Responsibilities:

• Develop and maintain comprehensive, ground-up sustainment plans for AUVs, UUVs, & USVs
• Partner with customers, operations teams, and engineering teams to define and implement effective maintenance and repair strategies
• Ensure the availability of up-to-date maintenance procedures, tools, and technical manuals to support sustainment operations
• Serve as the primary point of contact (POC) for all sustainment-related matters within the product team
• Collaborate with engineering teams during new product development to integrate best sustainment practices early in the design process
• Create and maintain a service bill of materials (SBOM) to establish a central, up-to-date repository for sustainment artifacts

Required Qualifications:

• Demonstrates a detailed and extensive technical expertise and application of engineering principles
• Proficiency in CAD software and product lifecycle management tools
• Familiarity with military standards and specifications
• 5+ years of demonstrated experience working in a high rigor environment (maritime, aerospace, automotive, nuclear, etc.)
• Ability to work effectively in unstructured environments and adapt to changing priorities
• Strong self-motivation and ability to work independently
• Exceptional problem-solving skills and analytical thinking
• Possess high attention to detail and strong organizational skills
• Excellent written and verbal communication skills – you must have an ability to synthesize complex quantitative data into clear decision statements
• Demonstrated ability to learn and master new technologies quickly

Preferred Qualifications:

• Bachelor's degree in Engineering (Maritime, Mechanical, Manufacturing, Aerospace, or related field)
• 5+ years of experience in product support, sustainment, or systems engineering
• Prior experience working with JIRA, Siemens NX, Teamcenter (PLM), or Oracle (ERP) or equivalents
• Experience reviewing technical drawings/schematics
• Understanding of the use of the Technical Data Package (drawings, parts lists, interface control documents, and electrical schematics)
• Broad knowledge of Integrated Product Support (IPS), including sustainment and supportability principles and concepts
• Experience with complex military systems or defense technology products
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Willingness to travel for on-site support and customer engagements

Salary Range: The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package.

Benefits: Anduril offers top-tier benefits for full-time employees, including:

• Healthcare Benefits
• Income Protection
• Generous time off
• Family Planning & Parenting Support
• Mental Health Resources
• Professional Development
• Commuter Benefits
• Relocation Assistance
• Retirement Savings Plan

Protecting Yourself from Recruitment Scams: Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

Data Privacy:

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This is an impactful role where you will take ownership of defining critical maintenance plans, shaping technical data packages, optimizing sparing, and ensuring seamless lifecycle management. Your expertise will be vital in translating engineering innovation into reliable, supportable systems for our warfighters, directly enabling Anduril’s mission to transform defense technology.

Responsibilities

• Develop and maintain comprehensive, ground-up sustainment plans for the specific product(s) you support
• Partner with customers, operations teams, and cross-functional engineering teams to define, implement, and continuously improve effective maintenance and repair strategies
• Ensure the availability of up-to-date maintenance procedures, specialized tools, and accurate technical manuals to support field sustainment operations
• Serve as the primary point of contact for all sustainment-related matters within your assigned product team, proactively identifying and resolving issues
• Collaborate with design and manufacturing engineering teams during new product development phases to integrate best sustainment practices and design-for-supportability concepts early in the process
• Create and maintain a Service Bill of Materials (SBOM) and other critical sustainment artifacts (e.g., provisioning lists, support equipment lists), ensuring they establish a central, up-to-date repository for all sustainment data

Requirements

• Demonstrated detailed and extensive technical expertise in applying mechanical or systems engineering principles to complex hardware systems
• Hands-on proficiency with professional CAD software and Product Lifecycle Management (PLM) tools for managing engineering data, changes, and configurations
• Foundational understanding and practical application of Integrated Product Support (IPS) elements, principles, and concepts (e.g., maintenance planning, supply support, technical data management, support equipment, training, facilities)
• 5+ years of experience in product support, sustainment engineering, or systems engineering roles within a high-rigor environment (e.g., defense, aerospace, advanced robotics, complex industrial systems)
• Familiarity with military standards, specifications, and regulatory compliance relevant to product support and sustainment activities
• Proven ability to work effectively in dynamic, unstructured environments, adapt to rapidly changing priorities, and quickly learn and master new technologies and complex systems
• Excellent written and verbal communication skills, with a demonstrated ability to synthesize complex technical and quantitative data into clear, concise decision statements and actionable recommendations for diverse audiences (engineers, operators, customers)

Preferred Qualifications

• Bachelor's degree in Engineering (Mechanical, Manufacturing, Aerospace, or related field)
• Direct experience with sustainment methodologies such as Maintenance Task Analysis (MTA), Level of Repair Analysis (LORA), Reliability Centered Maintenance (RCM), or developing Contractor Logistics Support (CLS) plans
• Proven track record of developing and delivering key customer-facing sustainment artifacts and contractual deliverables
• Prior hands-on experience with specific enterprise tools such as Siemens NX, Teamcenter (PLM), JIRA, or Oracle (ERP) or equivalent systems
• Direct experience with complex military systems, robotics, unmanned systems, or advanced defense technology products
• Understanding of the use of the Technical Data Package (drawings, parts lists, interface control documents, and electrical schematics)
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Willingness and ability to travel for on-site support, field deployments, and direct customer engagements as required

XML job scraping automation by YubHub

This is an impactful role where you will take ownership of defining critical maintenance plans, shaping technical data packages, optimising sparing, and ensuring seamless lifecycle management. Your expertise will be vital in translating engineering innovation into reliable, supportable systems for our warfighters, directly enabling Anduril’s mission to transform defence technology.

Key responsibilities include:

Developing and maintaining comprehensive, ground-up sustainment plans for the specific product(s) you support Partnering with customers, operations teams, and cross-functional engineering teams to define, implement, and continuously improve effective maintenance and repair strategies Ensuring the availability of up-to-date maintenance procedures, specialised tools, and accurate technical manuals to support field sustainment operations Serving as the primary point of contact for all sustainment-related matters within your assigned product team, proactively identifying and resolving issues Collaborating with design and manufacturing engineering teams during new product development phases to integrate best sustainment practices and design-for-supportability concepts early in the process Creating and maintaining a Service Bill of Materials (SBOM) and other critical sustainment artefacts (e.g., provisioning lists, support equipment lists), ensuring they establish a central, up-to-date repository for all sustainment data

You will have the opportunity to work on complex military systems, robotics, unmanned systems, or advanced defence technology products, and contribute to the development of cutting-edge technologies that will shape the future of defence.

If you are a motivated and experienced engineer looking for a challenging role that will allow you to make a real impact, we encourage you to apply.

XML job scraping automation by YubHub

This is an impactful role where you will take ownership of defining critical maintenance plans, shaping technical data packages, optimizing sparing, and ensuring seamless lifecycle management. Your expertise will be vital in translating engineering innovation into reliable, supportable systems for our warfighters, directly enabling Anduril’s mission to transform defense technology.

Responsibilities:

• Develop and maintain comprehensive, ground-up sustainment plans for the specific product(s) you support
• Partner with customers, operations teams, and cross-functional engineering teams to define, implement, and continuously improve effective maintenance and repair strategies
• Ensure the availability of up-to-date maintenance procedures, specialized tools, and accurate technical manuals to support field sustainment operations
• Serve as the primary point of contact for all sustainment-related matters within your assigned product team, proactively identifying and resolving issues
• Collaborate with design and manufacturing engineering teams during new product development phases to integrate best sustainment practices and design-for-supportability concepts early in the process

Required Qualifications:

• Demonstrated detailed and extensive technical expertise in applying mechanical or systems engineering principles to complex hardware systems
• Hands-on proficiency with professional CAD software and Product Lifecycle Management (PLM) tools for managing engineering data, changes, and configurations
• Foundational understanding and practical application of Integrated Product Support (IPS) elements, principles, and concepts (e.g., maintenance planning, supply support, technical data management, support equipment, training, facilities)
• 5+ years of experience in product support, sustainment engineering, or systems engineering roles within a high-rigor environment (e.g., defense, aerospace, advanced robotics, complex industrial systems)
• Familiarity with military standards, specifications, and regulatory compliance relevant to product support and sustainment activities
• Proven ability to work effectively in dynamic, unstructured environments, adapt to rapidly changing priorities, and quickly learn and master new technologies and complex systems
• Excellent written and verbal communication skills, with a demonstrated ability to synthesize complex technical and quantitative data into clear, concise decision statements and actionable recommendations for diverse audiences (engineers, operators, customers)

Preferred Qualifications:

• Bachelor's degree in Engineering (Mechanical, Manufacturing, Aerospace, or related field)
• Direct experience with sustainment methodologies such as Maintenance Task Analysis (MTA), Level of Repair Analysis (LORA), Reliability Centered Maintenance (RCM), or developing Contractor Logistics Support (CLS) plans
• Proven track record of developing and delivering key customer-facing sustainment artifacts and contractual deliverables
• Prior hands-on experience with specific enterprise tools such as Siemens NX, Teamcenter (PLM), JIRA, or Oracle (ERP) or equivalent systems
• Direct experience with complex military systems, robotics, unmanned systems, or advanced defense technology products
• Understanding of the use of the Technical Data Package (drawings, parts lists, interface control documents, and electrical schematics)
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Willingness and ability to travel for on-site support, field deployments, and direct customer engagements as required

US Salary Range $129,000-$193,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full-time offers; and are considered part of Anduril’s total compensation package.

Additional Benefits:

• Healthcare Benefits: Comprehensive medical, dental, and vision plans at little to no cost to you.
• Income Protection: Anduril covers life and disability insurance for all employees.
• Generous time off: Highly competitive PTO plans with a holiday hiatus in December.
• Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
• Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
• Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching.
• Additional work-life services, such as legal and financial support, are also available.
• Professional Development: Annual reimbursement for professional development.
• Commuter Benefits: Company-funded commuter benefits based on your region.
• Relocation Assistance: Available depending on role eligibility.
• Retirement Savings Plan: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.

ExperienceLevel: senior EmploymentType: full-time WorkplaceType: onsite Category: Engineering Industry: Technology SalaryRange: $129,000-$193,000 USD RequiredSkills: ["mechanical engineering", "systems engineering", "CAD software", "PLM tools", "Integrated Product Support", "military standards", "regulatory compliance"] PreferredSkills: ["sustainment methodologies", "Maintenance Task Analysis", "Level of Repair Analysis", "Reliability Centered Maintenance", "Contractor Logistics Support", "Siemens NX", "Teamcenter", "JIRA", "Oracle", "complex military systems", "robotics", "unmanned systems", "advanced defense technology products"]

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In this role, you'll be responsible for building and managing a happy and high-performing Specialist team that is at the front lines of safely delivering AI to the world. As part of a global Support organization, you'll collaborate closely with peers in other regions to ensure users of all types have a great experience with Anthropic's products.

Responsibilities:

• Hire, lead, and develop a team of happy, high-performing Product Support Specialists

• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth

• Monitor team performance and course correct both in real-time and strategically as needed

• Manage day to day team operations, including proactive capacity management and ad hoc unblocking of your Specialists as they action their daily work

• Partner with peer leaders in other regions to ensure consistent global support delivery in routine casework as well as on-call or high-urgency responsibilities

• Work closely with go-to-market (GTM) stakeholders to scope, execute, and iterate upon our offerings for our most strategic customers; interact with these internal users daily

• Drive large-scale initiatives that raise the bar for our organization, leveraging data to make decisions and with a keen understanding of broader business goals

• Continuously strive for exceptional user experiences, with a focus on high-touch Enterprise Support

• Partner with cross-functional stakeholders across the organization to build efficiencies and improve user experience

• Communicate clearly and effectively with your team, stakeholders, and external customers

You may be a good fit if you:

• Have 6+ years of product support experience and 3+ years in a people management role

• Have been part of a B2B Enterprise or Strategic Support team (as a bonus, you also understand the needs of Consumer, scaled support users)

• Thrive in a fast-paced, ever-changing environment, and have demonstrated success in bringing your team along during periods of rapid growth

• Successfully operate in ambiguity, practicing good judgment and awareness of broader priorities in order to make decisions and get things done

• Care deeply about continuous improvement and elevating ambitions in the name of user experience

• Enjoy building trust and collaborating closely with cross-functional partners

• Can capably navigate tough conversations, empathetically driving solutions and steps forward

• Value regularly seeking, providing, and incorporating feedback when it comes to the way you and your team operate

• Are interested in developing deep product expertise in order to comprehensively support your team and knowledgeably role model user first behaviors

• Prefer to use data to make decisions or advocate for users, and know your way around basic to intermediate SQL queries

• Consider yourself at least somewhat knowledgeable with APIs and capable of confidently understanding technical documentation in order to help debug errors

• Are comfortable working with a globally distributed team and building strong remote and in-office relationships

• Are excited about Anthropic's products and already familiar with some of the ways AI can have a positive impact on your work

The annual compensation range for this role is €125,000-€145,000 EUR.

XML job scraping automation by YubHub

As part of a global Support organization, you'll collaborate closely with peers in other regions to ensure users of all types have a great experience with Anthropic's products.

Responsibilities:

• Hire, lead, and develop a team of happy, high-performing Product Support Specialists
• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth
• Monitor team performance and course correct both in real-time and strategically as needed
• Manage day to day team operations, including proactive capacity management and ad hoc unblocking of your Specialists as they action their daily work
• Partner with peer leaders in other regions to ensure consistent global support delivery in routine casework as well as on-call or high-urgency responsibilities
• Work closely with go-to-market (GTM) stakeholders to scope, execute, and iterate upon our offerings for our most strategic customers; interact with these internal users daily
• Drive large-scale initiatives that raise the bar for our organization, leveraging data to make decisions and with a keen understanding of broader business goals
• Continuously strive for exceptional user experiences, with a focus on high-touch Enterprise Support
• Partner with cross-functional stakeholders across the organization to build efficiencies and improve user experience
• Communicate clearly and effectively with your team, stakeholders, and external customers

You may be a good fit if you:

• Have 6+ years of product support experience and 3+ years in a people management role
• Have been part of a B2B Enterprise or Strategic Support team (as a bonus, you also understand the needs of Consumer, scaled support users)
• Thrive in a fast-paced, ever-changing environment, and have demonstrated success in bringing your team along during periods of rapid growth
• Successfully operate in ambiguity, practicing good judgment and awareness of broader priorities in order to make decisions and get things done
• Care deeply about continuous improvement and elevating ambitions in the name of user experience
• Enjoy building trust and collaborating closely with cross-functional partners
• Can capably navigate tough conversations, empathetically driving solutions and steps forward
• Value regularly seeking, providing, and incorporating feedback when it comes to the way you and your team operate
• Are interested in developing deep product expertise in order to comprehensively support your team and knowledgeably role model user first behaviors
• Prefer to use data to make decisions or advocate for users, and know your way around basic to intermediate SQL queries
• Consider yourself at least somewhat knowledgeable with APIs and capable of confidently understanding technical documentation in order to help debug errors
• Are comfortable working with a globally distributed team and building strong remote and in-office relationships
• Are excited about Anthropic's products and already familiar with some of the ways AI can have a positive impact on your work

The annual compensation range for this role is $210,000-$250,000 USD.

Logistics:

• Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different:

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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Kody is seeking a Customer Operation Manager to join our team in Shenzhen, China. As a Customer Operation Manager, you will be responsible for ensuring the smooth operation of our customers' businesses and providing exceptional customer service.

Responsibilities

• Provide timely and accurate responses to customer inquiries as the primary point of contact.
• Investigate and resolve customer issues, escalating complex problems to relevant team members as needed.
• Assist new customers in completing the onboarding process, guiding them through setting up and implementing our payment solutions, and resolving any technical or operational challenges.
• Develop and deliver training courses and provide educational resources to customers to ensure they have a thorough understanding of our products and services, enabling them to effectively utilize our platform.
• Record and document customer interactions, including consultations, solutions, and feedback, generating customer activity and trend reports to inform decision-making and improve processes.
• Build and maintain strong relationships with customers, understanding their unique needs and preferences, and proactively seeking opportunities to enhance their experience with our company.
• Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to simplify processes and increase efficiency.
• Ensure compliance with regulatory requirements and internal policies, mitigating risk through adherence to established procedures and protocols.
• Engage in the payments industry, building connections and creating opportunities for future growth.

Requirements

• Experience in product support, customer success, account management, or customer operations.
• Excellent interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders in multiple languages.
• Strong communication skills are essential for this role.
• Ability to resolve complex problems, focusing on detail, and proactively addressing customer issues in a fast-paced, dynamic environment.
• Commitment to providing exceptional service, exceeding customer expectations.
• Proficiency in Google Workspace/Microsoft, CRM software (preferably HubSpot), and Intercom.
• Ability to interact with customers across international time zones.
• Fluency in English and Cantonese.

Benefits

• Competitive salary and benefits package.
• Opportunity to join a fast-growing company, becoming part of a dynamic and innovative team.
• Frequent team-building activities and social events.

Equal Opportunities Employer

Kody is committed to creating a diverse and inclusive workplace environment. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

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Job Description

We are looking for a Product Developer for Lubricants to join our team in Mannheim, Germany. As a Product Developer, you will be responsible for the development and optimization of lubricant formulations, as well as the analysis and evaluation of additives in accordance with regulatory requirements.

Responsibilities

• Optimize existing formulations for lubricants and pastes
• Analyze and evaluate additives under consideration of regulatory requirements
• Plan, conduct, and document laboratory tests on lubricants
• Support international product transfers
• Take over own projects after training - including timely and resource-efficient implementation
• Present the results of the work in the context of these projects
• Clarify technical questions and solve arising challenges in product support
• Ensure high quality standards and continuous development in your area of responsibility
• Provide technical support for product management, application technology, sales, purchasing, production, and quality assurance
• Collaborate with international project teams to successfully implement common tasks

Requirements

• Completed education as a chemical technician or a bachelor's degree in chemistry, chemical engineering, or a comparable field
• Strong interest in the development and production of lubricants and continuous product optimization; initial professional experience is an advantage
• Very good German and English language skills in writing and speaking
• High team and communication skills, particularly in collaboration with departments such as product management, application technology, sales, purchasing, production, and quality assurance
• Independent, structured, and solution-oriented way of working
• Flexibility and ability to act in a dynamic working environment
• Safe handling of MS Office

Benefits

• Compatibility of private and professional life (e.g., flexible working hours, flexible working hours, 30 days of vacation, leave options)
• A secure future perspective in a dynamic, globally operating company
• Performance-based remuneration and good social benefits of the chemical industry, such as holiday and Christmas pay
• Individual training opportunities and further education
• Occupational pension scheme, disability insurance, and long-term account
• Occupational health management (e.g., cooperation with fitness studios, action days, company sports, social counseling)

FUCHS promotes equal opportunities. Applications from severely disabled people will be given special consideration in the event of equal suitability.

If you have any questions, Alexandra Freund will be happy to answer them under Alexandra.Freund.EXT@fuchs.com

Join our team and let's move the world together! [jobs.fuchs.com](https://jobs.fuchs.com/)

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Location

San Francisco

Employment Type

Full time

Department

Strategy & Operations

Compensation

• $185K – $260K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Strategy & Operations team is responsible for driving cross-company readiness and response for critical moments and partners across the organization to manage both org and company-critical programs. Candidates should have a high level of maturity, strong executive presence, and strong judgment in complex high-profile situations.

About the Role

We are seeking a strong candidate with a proven ability to work with technical teams and also manage internal alignment for critical events, including major product launches, SEVs, and external events that could impact our users and products. This role will work closely with functional teams, with a particular focus on those working on product and trust & safety issues.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Program manage special projects across Strategy and company-wide initiatives, requiring strong planning, cross-functional coordination, and familiarity with product teams — with a focus on safety and product support.

• Absorb a significant amount of information from a variety of inputs to frame decisions and communicate clear updates, recommendations, and trade-offs for product focused audience and executive audience.

• Drive processes across various teams to ensure a unified, efficient response during critical periods.

• Actively collaborate with cross-functional teams to ensure effective prioritization and response to fast-moving issues

• Help expand and mature our rapid response tool-kit with hands on investment and testing of new tools for adoption within team and key playbook development

• Identify and prioritize emerging risks and escalations, support sensitive investigations, product mitigations and red-teaming.

• Availability to support team-oncall and on-call work on weekends (when assigned)

You might thrive in this role if you:

• 6–10 years proven experience working with Product/ technical teams, Program Management, Crisis Management, Escalations Management, Consulting or a similar role

• Demonstrated ability to work on and understand technically complex projects and program manage workflows.

• Experience working in product and product teams, with a focus on integrity, operations and trust & safety.

• Demonstrated ability to clearly communicate challenges, recommendations and trade-offs under pressure.

• Outstanding organizational and written communication skills, including drafting executive level briefs or reports.

• A proven track record of effectively prioritizing and managing workloads, demonstrating a strong commitment to delivering high-quality results.

• Can collaborate with product and safety teams to create systems/tools to facilitate internal processes and rapid response to critical events.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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