We're looking to hire a Staff Product Researcher to join our Product Research team to work directly with Designers and Product Managers to help us build a high-quality experience for our learners.

As a designer, you'll join a culture of creativity and craft, where we have a high bar for excellence and an endless curiosity about how to bring more unexpected quirk and fun to the pursuit of learning.

You will:

• Set research direction with cross-functional partners by identifying the highest-impact questions and translating them into a clear, prioritized research projects
• Lead end-to-end research across the product lifecycle, including 0→1 discovery on big bets, concept testing, and post-launch UX/UI iterations
• Develop strong product intuition to generate insights and product ideas that connect the learner experience to product strategy, tradeoffs, and measurable outcomes
• Build durable visibility for research: establish systems for sharing outputs and deliver regular, decision-focused updates that keep stakeholders aligned
• Elevate research impact through leadership beyond your own projects: mentor other researchers, uplevel our research practices, and introduce innovative methods/tooling when it increases speed and rigor

You have:

• 8+ years of experience leading product research for consumer-facing digital products, including owning complex problem spaces
• Mixed-method, collaborative research experience working with designers and product managers
• Experience using AI tools throughout the research process
• Demonstrated ability to generate clear and concise insights that deliver successful product outcomes
• Experience thriving in high-velocity environments while maintaining strong research rigor and craft

Exceptional candidates will have:

• Experience conducting international research or working with globally diverse audiences
• Familiarity with SQL
• Experience in consumer tech or gaming

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As a senior individual contributor, you'll be accountable for the technical decisions that ripple across the team and beyond. You'll architect the systems, tooling, and evaluation infrastructure that determine how quickly our research can move.

Responsibilities:

• Set technical direction for evaluation systems, research infrastructure, and internal tooling across the Claude Code team

• Architect eval frameworks that measure model capabilities across diverse coding tasks and scale with our research roadmap

• Lead the design of infrastructure that enables researchers to run experiments at scale, and make the foundational tradeoffs that shape how the team operates for years

• Identify the highest-leverage engineering investments,often before anyone has asked for them,and drive them to completion

• Serve as a senior technical bridge between product and research, using strong product intuition to influence which capabilities we prioritize and how we measure progress against them

• Mentor and raise the bar for other engineers on the team; review designs, unblock peers, and model the engineering standards we want to scale

• Partner with research leads to translate ambiguous research questions into durable engineering solutions

• Own critical systems end-to-end, from architecture through production reliability, and take responsibility for their long-term health

If you have 10+ years of software engineering experience, with a track record of operating as a Staff or Principal engineer (or equivalent) at a high-caliber organization, you may be a good fit for this role.

Strong candidates may also have experience with designing or scaling eval/evaluation frameworks for ML systems, reinforcement learning infrastructure or training systems, leading technical initiatives in high-performance, demanding environments, research computing, scientific infrastructure, or developer platforms at scale, a strong quantitative foundation (math, physics, or related fields), and expertise in Python and TypeScript.

The annual compensation range for this role is $405,000-$485,000 USD.

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Are you a passionate gamer with an eye for detail and a knack for innovation? We're looking for a Game Experience Intern to join our cutting-edge Innovation Team in Hsinchu, Taiwan.

As a Game Experience Intern, you'll be in the game, making real contributions to projects that enhance the user experience for both professional gamers and enthusiasts. You'll test and dominate our latest gaming peripherals, analyse and adapt to in-game performance changes, and research and innovate to drive product development.

Responsibilities

• Test and Dominate: Put our latest gaming peripherals through their paces and offer critical feedback based on your gaming expertise.
• Analyze and Adapt: Investigate in-game performance changes and pinpoint what makes or breaks the user experience.
• Research and Innovate: Assist in product research and testing, turning raw data into actionable insights that drive product development.
• Collaborate and Create: Work alongside cross-functional teams to develop and test new product concepts.
• Stay Ahead of the Curve: Keep up-to-date with the latest gaming trends and technology to provide fresh, relevant insights for future products.
• Integrate and Optimize: Help ensure our gaming peripherals meet diverse user expectations across various environments.

Requirements

• Gaming Guru: You live and breathe gaming, with professional-level experience and an ability to detect even the subtlest changes in gameplay.
• Peripheral Pro: You have a deep understanding of gaming devices like keyboards, mice, speakers, headphones, webcams, and more.
• Quick Thinker: Your in-game reactions are fast, and your observational skills are sharp.
• Organized and Insightful: You excel at organizing data and transforming it into meaningful user insights.
• Team Player: You thrive in a collaborative environment and are currently enrolled in a university or graduate program in a relevant field.

Bonus Points

• Design or Engineering Background: Experience in these areas can give you an extra edge.
• Research/Testing Experience: You've previously worked on projects related to gaming or consumer electronics.

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What you'll do

You will be responsible for market and product research, product strategy development, cross-regional coordination, data-driven decision making, and executive reporting.

• Monitor China and global FPS game market trends, with a focus on core player demands, monetization models and competitive landscape across sub-genres like tactical shooters, hero shooters and battle royales.
• Analyze genre evolution paths of leading FPS franchises, and track gameplay improvement trends in both global and Chinese markets.
• Develop FPS-specific product evaluation frameworks and localization best practices.

What you need

• 5+ years in the game industry with proven experience in FPS game publishing in China.
• Deep and demonstrated understanding of renowned FPS games, covering their gameplay mechanics, esports ecosystems, community culture and global market performance.
• Hands-on experience operating at least one well-known international IP FPS game to be officially published in the China market.
• In-depth understanding of the China FPS game market, including player demographics, regulatory environment, competitive dynamics and preferences.
• Experience in Steam product operations, especially for FPS titles.
• Proficient in tools and methodologies.
• Excellent collaboration skills.
• Native Chinese and fluent business English.

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