A typical day in this role will involve building and refining frameworks to measure ROI and cost-effectiveness of technology built or deployed within CS, surfacing where investments are working and where spend should be reallocated. You will also develop financial and strategic analyses to evaluate various support models, AI impact, and unit economics, sizing cost, retention, and contribution margin impact.

Key responsibilities include owning and maintaining CS Tech cost and savings forecasts, purchase order approvals, and vendor spend tracking, as well as providing financial analysis and deal support for negotiations with Tech vendors to secure optimal pricing and contract terms.

This is a high-visibility, highly analytical role working on some of the most consequential technology and investment decisions at Airbnb. You will be a trusted advisor to Community Support leadership and a key voice in cross-functional conversations across CS Product, Engineering, Finance, and Operations.

Required qualifications include 10+ years of relevant experience in strategic finance, investment banking, management consulting, or a technically rigorous strategy role, ideally with meaningful exposure to customer support, technology-driven operations, or product organizations.

Executive presence and exceptional communication skills are essential, as well as superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis. Familiarity with SQL or willingness to learn is also required.

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