We are seeking a skilled and proactive Senior Associate, Mobile Apps Operations, to join our growing Mobile Applications Teams. In this role, you will be responsible for handling the full lifecycle of mobile apps' distribution in stores & configurations across platforms, such as IOS/Android.
\nThe role involves preparing submissions, invites, handling rejections, coordinating with internal teams, such as Tech/Product/Projects/Legal, external collaborators/clients, and ensuring results are aligned with deadlines.
\nKey responsibilities include:
\nPreparing & submitting mobile apps to relevant application stores (IOS/Android). Writing relevant checklists & protocols around App submissions and configurations. Supervising submissions and following up on approvals or rejections. Maintaining a submission/release calendar to align timelines with projects. Regularly reporting on progress. Store accounts creation with clients. Driving the discovery phase of initiatives to ensure that mobile app requirements are fully considered, detailed and estimated. Taking initiative in coordinating activities related to our mobile app to guarantee they stay on track with agreed timelines. Connecting with collaborators to ensure all required assets and results are ready on time with the third party. Keeping up to date with app store guidelines and ensuring compliance in every submission. Supporting app configurations on third party tools.
\nRequirements include:
\nPrevious experience with mobile apps and/or product operations background. Familiarity with Apple App Store Connect and Google Play Console. Strong organizational and interpersonal skills. Ability to coordinate across multiple teams and work with tight deadlines. Customer approach, know to express and share information accurately with external collaborators. Attention to detail and problem-solving mindset. Understanding of mobile app release processes. Strong written and verbal communication, include writing protocols and guides.
\nNice to have:
\nExperience with configurations and tracking tools Experience in the iGaming industry App store optimization App-tech background
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\nAll full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
\nAI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
\nAre you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love. Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative.
\nIn this role, you'll help stand up the operational and service foundation for a new Gusto product, using both deep human judgment and emerging AI tools to move faster and make better decisions. If this sounds exciting to you, we’d love to connect!
\nThe Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.
\nHere’s what you’ll do day-to-day:
\nShape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams.
\nUnderstand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback. Collaborate to ensure customer support considerations are integrated into broader company decisions.
\nLead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams.
\nProvide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps.
\nIdentify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences.
\nHypothesis-driven problem solving to drive our business.
\nContribute to advancing the Product Operations craft at Gusto and build AI fluency within the team:
\nModel how to use AI tools to accelerate service design, insight synthesis, and agent-driven operational workflows.
\nIdentify and build AI-assisted operational workflows, including agents, to accelerate VoC synthesis, launch readiness monitoring, and cross-functional signal aggregation.
\nUse AI tools to prototype service solutions and surface requirements faster, compressing the feedback loop between customer signal and product/service response , before full engineering investment.
\nHere’s what we're looking for:
\n10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting):
\nExperience scaling service strategy alongside growing SaaS products, including incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model.
\nHighly adaptable and resilient to changes in business needs or requirements, with the ability to navigate challenges and make decisions even when information is incomplete.
\nDemonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement.
\nExperienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, including influencing senior leaders in Product or Customer Experience orgs.
\nStrong data literacy and results-orientation, with the ability to identify the right questions, interpret quantitative and qualitative signals, and translate findings into decisions , including comfort using AI-assisted tools for analysis and synthesis.
\nExcellent written and verbal communication skills, with the ability to effectively communicate complex subjects to both technical and non-technical audiences.
\nDemonstrated AI fluency in an operational and product context , comfort using AI tools to synthesize qualitative data, identify automation opportunities in service workflows, and building or directing AI agents to reduce manual operational lift:
\nExperience prototyping with AI (e.g., Claude, Cursor, Codex or similar) is a plus.
\nExperience with service design and/or service blueprinting.
\nExperience working in the healthcare or benefits space (PEO, health insurance, etc.) is a plus; candidates with new product incubation experience in any complex regulated space are strongly encouraged to apply.
\nOur cash compensation amount for this role is $148,000/yr to $182,000/yr in Denver, and $167,000/yr to $217,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
\nGusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
\nOur customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
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\nThe Product Operations team connects strategy to execution by creating alignment up, down, and across the company. They will work closely with Product Managers and Engineers to identify bottlenecks, streamline workflows, enhance decision-making processes, and scale our Product's impact.
\nWorking as an extension of the product leadership team, they will balance hands-on tactical execution with strategic initiatives, bringing a pragmatic eye for scale and operationalization in a fit-for-purpose way.
\nThe Research Product Team is responsible for launching our new models into the wild. They are the connective tissue between our Research Org, our internal product teams, and our users themselves.
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\nCompany: Brex
\nJoin Brex, the intelligent finance platform that enables companies to spend smarter and move faster in over 200 markets.
\nAs a Product Operations Associate, you will serve as the operational partner within a technical product domain, developing deep subject matter expertise and owning the operational readiness of initiatives from early access through GA.
\nResponsibilities
\nRequirements
\nBonus Points
\nCompensation
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\nFeedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code). Customer signal arrives from everywhere , field conversations, support interactions, early access programs, in-product telemetry , and the opportunity is to make that signal a first-class, structured input to every product and research decision.
\nThis role will build the system that makes customer voice as easy to act on as any other data source. You treat feedback loops as a product. You're obsessed with making it effortless for the field to share what they're hearing and for product teams to know what matters most. You build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator.
\nYour work will directly impact how fast Anthropic learns from its customers and how reliably that learning shapes what we build next.
\nKey Responsibilities
\nYou'll own the operating system for customer feedback across all of Anthropic , one shared platform, not a collection of per-team processes. Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you'll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.
\nYou'll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.
\nFeedback Intake & System of Record
\nOwn the single, org-wide pipeline that captures customer feedback from every channel , field teams, support, early access programs, in-product signals , into one structured system of record that serves every product surface.
\nBuild intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax. Obsess over the submitter experience so that sharing feedback is faster than not sharing it.
\nAI-Enabled Synthesis & Triage
\nBuild Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues , doing the first-pass work so humans focus on verification and judgment.
\nDesign the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.
\nPartner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.
\nRouting & Closing the Loop
\nEstablish clear routing so the right feedback reaches the right product or research owner at the right time , including the path from product signal back into model training priorities.
\nBuild the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome, so they can close the loop with customers confidently and in real time.
\nVoice of the Customer Programs
\nPartner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs , customer advisory boards, early access programs, design partner cohorts , that generate high-signal feedback by design.
\nDefine what 'high-signal' means: feedback tied to specific use cases, blocker severity, revenue context, and customer segments so product teams can make confident tradeoffs.
\nContinuous Improvement
\nDefine and track success metrics for feedback loop health , time-to-triage, signal quality, roadmap influence, field satisfaction , and use them to identify bottlenecks.
\nRun regular retros with Product and GTM partners and feed learnings back into process and tooling improvements. Scale what works through documentation and enablement.
\nYou may be a good fit if you:
\nHave 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.
\nHave personally shipped AI-enabled processes and systems , you've written the prompts, built the evals, and iterated on production LLM workflows yourself. You can talk about model behavior with specificity, not just direct others to build.
\nHave owned a customer feedback program end-to-end , intake, synthesis, routing, and closing the loop , that product teams actually used to make decisions. The customer mix can be enterprise, PLG, design partner, or dev community; what matters is that you designed it and ran it.
\nHave operated at earlier-stage and scaling companies (Series B-D or equivalent) where you built things that didn't exist yet, shipped v1s in weeks not quarters, and iterated in public.
\nHave operated in horizontal, cross-org roles before , you know how to build shared infrastructure that many teams depend on, drive adoption through influence rather than mandate, and earn trust across functions that don't report to you.
\nAre comfortable with ambiguity and can create structure where none exists , you've built the v1 of a system and iterated it into something teams rely on.
\nAre service-oriented and obsessed with making it easy for others to do great work.
\nStrong candidates may also have experience with:
\nBuilding AI-native workflows end-to-end , prompt design, evals, closed-loop improvement , and pushing the boundaries of what automation can own.
\nProduct Management, Customer Success Operations, or Research Operations.
\nFeedback tooling ecosystems (Productboard, Dovetail, or homegrown equivalents) and the tradeoffs between buy vs. build.
\nTreating process as a product with users, metrics, and continuous iteration.
\nTrack record of building and scaling operations programs from zero to one.
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\nThis is a horizontal, org-wide role , you won't be embedded in a single product team, you'll build the shared operating system for voice of the customer that every product team, every surface, and every GTM motion plugs into.
\nFeedback at Anthropic is uniquely high-leverage. We're building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code).
\nCustomer signal arrives from everywhere , field conversations, support interactions, early access programs, in-product telemetry , and the opportunity is to make that signal a first-class, structured input to every product and research decision.
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\nYou build AI-enabled systems that do the first pass so humans can focus on judgment, not triage. You think like a product manager, not a process administrator.
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\nYou'll own the operating system for customer feedback across all of Anthropic , one shared platform, not a collection of per-team processes.
\nWorking horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you'll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.
\nYou'll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.
\nFeedback Intake & System of Record
\nAI-Enabled Synthesis & Triage
\nRouting & Closing the Loop
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\nStrong candidates may also have experience with:
\nAnnual compensation range for this role is $260,000-$325,000 USD
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\nThe ideal candidate will be hands-on and have experience building and operationalizing end-to-end product delivery. They are passionate about creating scalable systems that help Product teams better understand users. This includes implementing feedback loops, developing planning frameworks, and designing launch playbooks that elevate our Product organization's effectiveness.
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\nOps of the Product Org – Creating the operating systems that enable product teams to thrive
\nOutputs from Product Teams – Amplifying product impact by connecting what we build to those who need it
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